SAIC
Description
SAIC is hiring for a
Technical Helpdesk
to support the
US Army's Army Enterprise Service Desk (AESD)
team in
Honolulu, HI
to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed.
This position can support ~$53k+ (dependent upon education and experience)
JOB DESCRIPTION:
Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Diagnose, identify, isolate, and analyze problems utilizing historical database records
Respond to customer support requests in a fast, efficient and friendly manner
Resolve customer incidents and requests if able or assign to higher tiers
Route calls to product line specialists, application, or system support specialists
Escalate complex problems to higher level of expertise within organization
Document all customer interactions within a ticketing system
Alert management to recurring problems and patterns of problems
Provide customers with a reference number for their incident/request
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma or GED and 0-1+ years of related experience with relevant certification
Familiar with Windows environment
Basic understanding of networking concepts and protocols
Experience with Microsoft Office Suite
Knowledge on how to query and tailor reports from a database
Strong Oral and written communication skills
Customer Service orientated
REQUIRED CLEARANCE:
Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
Must be a current US Citizen
REQUIRED CERTIFICATION:
Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2511165
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
SAIC is hiring for a
Technical Helpdesk
to support the
US Army's Army Enterprise Service Desk (AESD)
team in
Honolulu, HI
to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed.
This position can support ~$53k+ (dependent upon education and experience)
JOB DESCRIPTION:
Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Diagnose, identify, isolate, and analyze problems utilizing historical database records
Respond to customer support requests in a fast, efficient and friendly manner
Resolve customer incidents and requests if able or assign to higher tiers
Route calls to product line specialists, application, or system support specialists
Escalate complex problems to higher level of expertise within organization
Document all customer interactions within a ticketing system
Alert management to recurring problems and patterns of problems
Provide customers with a reference number for their incident/request
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma or GED and 0-1+ years of related experience with relevant certification
Familiar with Windows environment
Basic understanding of networking concepts and protocols
Experience with Microsoft Office Suite
Knowledge on how to query and tailor reports from a database
Strong Oral and written communication skills
Customer Service orientated
REQUIRED CLEARANCE:
Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
Must be a current US Citizen
REQUIRED CERTIFICATION:
Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2511165
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability