Adobe
Product Manager - Sales & Support Technology
Adobe, San Jose, California, United States, 95199
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Job Title: Product Manager - Sales & Support Technology (CSMB/Telephony & AI)
Location:
San Jose, CA
Overview
We're looking for an experienced
Product Manager
to join the BCDD/DME
CSMB
organization, focusing on
Sales and Support technologies
such as
telephony, omnichannel engagement, and AI-driven capabilities . The ideal candidate combines strong executional skills with curiosity and technical depth to translate customer and business needs into scalable, data-backed solutions that enhance customer experience and advisor productivity.
Key Responsibilities
Product Strategy & Roadmap Assist in developing the vision and strategy for CSMB Sales & Support technologies, with a focus on telephony modernization, omnichannel workflows, and improvements using both AI and other technologies. Partner with senior product managers to align priorities with business goals and customer outcomes. Cross-Functional Collaboration
Work with
Engineering, UX, Legal, and vendor partners
(e.g., Microsoft, Amazon) to deliver high-quality, on-time releases. Support
Concept Accept (CA)
meetings with clear storytelling, metrics, and aligned recommendations. Customer & Market Insight
Conduct research on customer challenges points, business needs, and competitive trends to guide feature design. Gather feedback to validate product concepts and improve adoption and usability. AI & Innovation Enablement
Partner with engineering and data science teams to identify, test, and deliver
AI-powered features
across inbound and outbound journeys. Stay current on platforms like
Azure OpenAI, Amazon Bedrock, and AWS SageMaker , applying relevant capabilities within CSMB. Metrics & Execution
Track adoption, performance, and business impact of launched capabilities. Use data to inform decisions and continuously optimize the roadmap. Qualifications
Bachelor's degree or relevant experience in Computer Science, Engineering, Business, or related field; MBA a plus. 5+ years of product management experience
and
8+ years of overall industry experience . Experience with
Sales & Support platforms, telephony, CRM, or AI technologies . Strong analytical, communication, and collaboration skills with ability to align diverse teams. Diligent and passionate about execution with a growth mindset and curiosity for new technologies.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,200 -- $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Job Title: Product Manager - Sales & Support Technology (CSMB/Telephony & AI)
Location:
San Jose, CA
Overview
We're looking for an experienced
Product Manager
to join the BCDD/DME
CSMB
organization, focusing on
Sales and Support technologies
such as
telephony, omnichannel engagement, and AI-driven capabilities . The ideal candidate combines strong executional skills with curiosity and technical depth to translate customer and business needs into scalable, data-backed solutions that enhance customer experience and advisor productivity.
Key Responsibilities
Product Strategy & Roadmap Assist in developing the vision and strategy for CSMB Sales & Support technologies, with a focus on telephony modernization, omnichannel workflows, and improvements using both AI and other technologies. Partner with senior product managers to align priorities with business goals and customer outcomes. Cross-Functional Collaboration
Work with
Engineering, UX, Legal, and vendor partners
(e.g., Microsoft, Amazon) to deliver high-quality, on-time releases. Support
Concept Accept (CA)
meetings with clear storytelling, metrics, and aligned recommendations. Customer & Market Insight
Conduct research on customer challenges points, business needs, and competitive trends to guide feature design. Gather feedback to validate product concepts and improve adoption and usability. AI & Innovation Enablement
Partner with engineering and data science teams to identify, test, and deliver
AI-powered features
across inbound and outbound journeys. Stay current on platforms like
Azure OpenAI, Amazon Bedrock, and AWS SageMaker , applying relevant capabilities within CSMB. Metrics & Execution
Track adoption, performance, and business impact of launched capabilities. Use data to inform decisions and continuously optimize the roadmap. Qualifications
Bachelor's degree or relevant experience in Computer Science, Engineering, Business, or related field; MBA a plus. 5+ years of product management experience
and
8+ years of overall industry experience . Experience with
Sales & Support platforms, telephony, CRM, or AI technologies . Strong analytical, communication, and collaboration skills with ability to align diverse teams. Diligent and passionate about execution with a growth mindset and curiosity for new technologies.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,200 -- $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.