Energy Jobline ZR
IT Specialist / Helpdesk Support & Projects - Hybrid - MSP Exp. REQ in Baltimore
Energy Jobline ZR, Baltimore, Maryland, United States, 21276
Job Summary
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub, focusing on Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We offer exciting career opportunities worldwide for our energy professionals.
Position IT Support Specialist – Small Business – Baltimore Metro Area (on‑site 10–30%, remote 70–90%)
Eligibility
You
MUST
live within approximately 30 minutes drive of the Baltimore Metro area (some onsite required).
US Citizenship
mandatory
due to client requirements.
You
MUST
have recent
Work Experience
of a minimum 3–5 years with a Managed Service Provider (MSP) that supports small business clients.
Salary negotiable based on experience.
Responsibilities Provide Tier 1–3 help‑desk support and on‑site assistance for small business clients, primarily in the medical, legal, accounting, non‑profit, financial, government contractor, engineering, and education sectors.
Consult with clients on IT solutions and best practices; maintain day‑to‑day IT needs including hardware, software, networking, and security.
Support after‑hours, weekends, and on‑call rotations to ensure uninterrupted client systems.
Required Skills & Experience
Strong interpersonal and social skills to build rapport with small business owners and users.
Server, workstation, applications, printer, and cloud troubleshooting skills.
Experience with Office 365 Management, SharePoint, and OneDrive.
Managing common software and solutions for small business IT needs.
Tier 1, 2 and some Tier 3 IT support.
Server project experience – migration (physical/virtual/cloud), implementation and maintenance.
Public DNS management and domain renewals (Azure/Entra AD, SharePoint, Onedrive).
Firewall management (General policy, rule creation) and managed switch configuration.
Virtual server management in Hyper‑V or VMware.
Windows and Linux system administration – File servers, RD Gateway, SSL certificates, site‑to‑site VPN, Wi‑Fi management.
QuickBooks, SQL, SAGE, and other business software support.
Bonus Skills
ConnectWise Manage PSA Ticketing, ScreenConnect, SonicWALL firewalls, EDR, DNSFilter, ThreatLocker, DUO, Adlumin XDR/MDR, Netgear Insight Cloud, Unifi/Ubiquity wireless cloud management.
Automation scripting (RMM or equivalent).
AI tool usage (ChatGPT, Perplexity, CoPilot) for troubleshooting and research.
Migration project experience (server, cloud, tenant, sharepoint drive); handling typical hardware rotation.
Work Conditions Remote support is the majority of work; onsite visits required as needed. Some after‑hours, weekends, or weeknights may be required. On‑call rotations are shared among IT staff.
Benefits & Compensation Salary based on experience. Bonus, medical, dental, vision, 401(k), vacation, personal leave, travel/mileage, and other benefits discussed during interview.
Company Overview Microsoft & Dell partner with under ten employees and over 20 years in business. Long‑term staff retention and a relaxed culture make it a great place to work.
If interested, apply through the provided link. We look forward to your application.
#J-18808-Ljbffr
Position IT Support Specialist – Small Business – Baltimore Metro Area (on‑site 10–30%, remote 70–90%)
Eligibility
You
MUST
live within approximately 30 minutes drive of the Baltimore Metro area (some onsite required).
US Citizenship
mandatory
due to client requirements.
You
MUST
have recent
Work Experience
of a minimum 3–5 years with a Managed Service Provider (MSP) that supports small business clients.
Salary negotiable based on experience.
Responsibilities Provide Tier 1–3 help‑desk support and on‑site assistance for small business clients, primarily in the medical, legal, accounting, non‑profit, financial, government contractor, engineering, and education sectors.
Consult with clients on IT solutions and best practices; maintain day‑to‑day IT needs including hardware, software, networking, and security.
Support after‑hours, weekends, and on‑call rotations to ensure uninterrupted client systems.
Required Skills & Experience
Strong interpersonal and social skills to build rapport with small business owners and users.
Server, workstation, applications, printer, and cloud troubleshooting skills.
Experience with Office 365 Management, SharePoint, and OneDrive.
Managing common software and solutions for small business IT needs.
Tier 1, 2 and some Tier 3 IT support.
Server project experience – migration (physical/virtual/cloud), implementation and maintenance.
Public DNS management and domain renewals (Azure/Entra AD, SharePoint, Onedrive).
Firewall management (General policy, rule creation) and managed switch configuration.
Virtual server management in Hyper‑V or VMware.
Windows and Linux system administration – File servers, RD Gateway, SSL certificates, site‑to‑site VPN, Wi‑Fi management.
QuickBooks, SQL, SAGE, and other business software support.
Bonus Skills
ConnectWise Manage PSA Ticketing, ScreenConnect, SonicWALL firewalls, EDR, DNSFilter, ThreatLocker, DUO, Adlumin XDR/MDR, Netgear Insight Cloud, Unifi/Ubiquity wireless cloud management.
Automation scripting (RMM or equivalent).
AI tool usage (ChatGPT, Perplexity, CoPilot) for troubleshooting and research.
Migration project experience (server, cloud, tenant, sharepoint drive); handling typical hardware rotation.
Work Conditions Remote support is the majority of work; onsite visits required as needed. Some after‑hours, weekends, or weeknights may be required. On‑call rotations are shared among IT staff.
Benefits & Compensation Salary based on experience. Bonus, medical, dental, vision, 401(k), vacation, personal leave, travel/mileage, and other benefits discussed during interview.
Company Overview Microsoft & Dell partner with under ten employees and over 20 years in business. Long‑term staff retention and a relaxed culture make it a great place to work.
If interested, apply through the provided link. We look forward to your application.
#J-18808-Ljbffr