Cynet systems Inc
Job Description
Pay Range: $60hr - $65hr
Requirements
Act as the primary point of contact for customer quality-related matters.
Manage quality escalations, Return Material Authorizations (RMAs), and corrective actions.
Ensure timely and transparent communication with customers regarding quality events.
Lead cross-functional investigations into customer-reported issues such as DPPM, FIT failures, and field returns.
Drive structured problem-solving using methodologies like 8D, 5-Why, and Fishbone analysis.
Coordinate containment, corrective, and preventive actions across internal teams.
Work closely with design, validation, manufacturing, reliability, and test engineering teams.
Ensure alignment and timely resolution of customer issues through collaborative efforts.
Monitor and analyze customer quality metrics and trends.
Identify systemic issues and lead improvement initiatives to enhance product quality and customer satisfaction.
Support customer audits, quality reviews, and Quarterly Business Reviews (QBRs).
Prepare and deliver detailed technical presentations and data-driven insights.
Collaborate with ODM/OEM/CSP quality teams to align on quality expectations, test coverage, and product readiness.
Ensure partner compliance with customer quality standards and requirements.
Engage early in the product lifecycle to embed quality requirements in design and validation phases.
Conduct risk assessments and ensure readiness for production and customer deployment.
Maintain comprehensive records of quality events, investigations, risk assessments, and customer communications.
Ensure documentation is audit-ready and aligned with internal and customer standards.
Qualifications
Bachelor’s degree in Engineering, Quality Management, or related field (Master’s preferred).
5+ years of experience in customer quality, product quality, or related roles in high-tech or manufacturing industries.
Strong knowledge of quality tools and methodologies (8D, FMEA, SPC, ISO standards).
Excellent communication and presentation skills.
Experience working with ODM/OEM/CSP partners is a plus.
Proficiency in data analysis tools and reporting platforms.
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Requirements
Act as the primary point of contact for customer quality-related matters.
Manage quality escalations, Return Material Authorizations (RMAs), and corrective actions.
Ensure timely and transparent communication with customers regarding quality events.
Lead cross-functional investigations into customer-reported issues such as DPPM, FIT failures, and field returns.
Drive structured problem-solving using methodologies like 8D, 5-Why, and Fishbone analysis.
Coordinate containment, corrective, and preventive actions across internal teams.
Work closely with design, validation, manufacturing, reliability, and test engineering teams.
Ensure alignment and timely resolution of customer issues through collaborative efforts.
Monitor and analyze customer quality metrics and trends.
Identify systemic issues and lead improvement initiatives to enhance product quality and customer satisfaction.
Support customer audits, quality reviews, and Quarterly Business Reviews (QBRs).
Prepare and deliver detailed technical presentations and data-driven insights.
Collaborate with ODM/OEM/CSP quality teams to align on quality expectations, test coverage, and product readiness.
Ensure partner compliance with customer quality standards and requirements.
Engage early in the product lifecycle to embed quality requirements in design and validation phases.
Conduct risk assessments and ensure readiness for production and customer deployment.
Maintain comprehensive records of quality events, investigations, risk assessments, and customer communications.
Ensure documentation is audit-ready and aligned with internal and customer standards.
Qualifications
Bachelor’s degree in Engineering, Quality Management, or related field (Master’s preferred).
5+ years of experience in customer quality, product quality, or related roles in high-tech or manufacturing industries.
Strong knowledge of quality tools and methodologies (8D, FMEA, SPC, ISO standards).
Excellent communication and presentation skills.
Experience working with ODM/OEM/CSP partners is a plus.
Proficiency in data analysis tools and reporting platforms.
#J-18808-Ljbffr