American Psychological Association
ITS Operations Planning & Delivery Lead
American Psychological Association, Washington, District of Columbia, us, 20022
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Overview APA operates on a 37.5-hour work week with one-hour lunch breaks each day. Salaries are based on experience, education, and previous staff and governance experience.
Position Summary The ITS Operation Planning and Delivery Lead is a multifaceted role blending the responsibilities of a Scrum Master/Agile Coach, Business/Process Analyst, Service Delivery Lead and Project Manager across multiple teams. This role acts as a bridge between business stakeholders, product owners, IT leaders and technical leads, ensuring alignment and successful delivery of technology initiatives.
Key Responsibilities
Lead milestone planning and outcome-focused execution for multiple IT Operations Agile teams and cross-team projects, ensuring deliverables align with strategic objectives and quarterly roadmaps.
Monitor and ensure the achievement of SLAs and KPIs, identify deviations, and drive improvements to enhance service performance and customer satisfaction.
Manage end-to-end delivery of ITS Operations initiatives by coordinating timelines, dependencies, and tracking progress through metrics such as velocity and burn-down charts.
Prepare for and facilitate Agile ceremonies, including daily huddle, sprint planning, reviews, retrospectives, backlog refinement and planning poker sessions.
Collaborate with product owners, business stakeholders, and technical teams to refine requirements, evaluate feature requests, and convert functional requirements into well-defined development work. Maintain and prioritize the backlog in JIRA and ensure alignment with Agile standards.
Identify cross-team dependencies and common issues, driving proactive resolution and continuous process improvement.
Facilitate release planning by coordinating milestone tracking and contributing analysis to support smooth ITS outcomes.
Advocate for Agile (ITIL 4 and Scrum) methodologies, promoting continuous improvement and maturing Agile practices across teams.
Prepare and deliver progress reports, metrics, and visual presentations for leadership and stakeholders.
Facilitate end‑of‑sprint demonstrations and stakeholder engagement sessions to showcase progress and gather feedback.
Stay current with emerging technologies to support digital and cloud infrastructure, automation, and AI integration.
Computer Skills Required
Proficient with Agile backlog management tools, preferably JIRA, including dashboards, reporting, and advanced filtering.
Strong experience with collaboration and communication tools such as Confluence, Microsoft Teams, Slack, or similar platforms.
Extensive experience with Excel, Word, PowerPoint.
Experience with cloud technologies, especially Amazon Web Services (AWS). Microsoft Azure experience is a plus.
Understanding of Artificial Intelligence (AI) and Machine Learning concepts is desirable.
Other Duties as Assigned
Facilitate process documentation and support the creation and maintenance of technical documentation.
Assist with functional testing and contribute to test automation for applications supported by Agile teams.
Demonstrate strong initiative and independence by managing priorities, maintaining consistent productivity, and providing regular task updates.
Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
Minimum 8 years of progressive IT experience, with at least 4 years in a Scrum Master, Agile Project Manager, or equivalent leadership role within IT Operations teams.
Certified Scrum Master (CSM) from Scrum Alliance or equivalent Agile certification is a plus.
Demonstrated experience leading Agile practices across multiple teams in complex environments, with a strong grasp of Scrum/Lean principles and other frameworks such as DevSecOps, Kanban, XP, SAFe.
ITIL 4 knowledge and certification.
Experience supporting IT Operations and technical teams through facilitation of backlog refinement, planning sessions, and cross‑functional alignment.
Skilled in business and process analysis, including eliciting requirements and translating business needs into actionable development tasks.
Passionate about continuous improvement and contributing to process methodology maturation across teams.
Strong organizational, analytical, and problem‑solving skills; able to remain focused and composed in dynamic, fast‑paced environments.
Excellent written and verbal communication skills; effective collaboration across technical and non‑technical audiences.
Job Location Remote (eligible for remote work under APA’s Flexible Work Policy). Remote work employees may not work from the following states or U.S. territories: Alaska, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.
Application Instructions Qualified candidates must apply online through APA’s applicant system and attach a resume and cover letter specifying salary expectations. Applications missing either document will not be reviewed. Upon submission, you will receive a confirmation email. Please check your spam folder if you do not receive a confirmation.
Equal Employment Opportunity The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.
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Overview APA operates on a 37.5-hour work week with one-hour lunch breaks each day. Salaries are based on experience, education, and previous staff and governance experience.
Position Summary The ITS Operation Planning and Delivery Lead is a multifaceted role blending the responsibilities of a Scrum Master/Agile Coach, Business/Process Analyst, Service Delivery Lead and Project Manager across multiple teams. This role acts as a bridge between business stakeholders, product owners, IT leaders and technical leads, ensuring alignment and successful delivery of technology initiatives.
Key Responsibilities
Lead milestone planning and outcome-focused execution for multiple IT Operations Agile teams and cross-team projects, ensuring deliverables align with strategic objectives and quarterly roadmaps.
Monitor and ensure the achievement of SLAs and KPIs, identify deviations, and drive improvements to enhance service performance and customer satisfaction.
Manage end-to-end delivery of ITS Operations initiatives by coordinating timelines, dependencies, and tracking progress through metrics such as velocity and burn-down charts.
Prepare for and facilitate Agile ceremonies, including daily huddle, sprint planning, reviews, retrospectives, backlog refinement and planning poker sessions.
Collaborate with product owners, business stakeholders, and technical teams to refine requirements, evaluate feature requests, and convert functional requirements into well-defined development work. Maintain and prioritize the backlog in JIRA and ensure alignment with Agile standards.
Identify cross-team dependencies and common issues, driving proactive resolution and continuous process improvement.
Facilitate release planning by coordinating milestone tracking and contributing analysis to support smooth ITS outcomes.
Advocate for Agile (ITIL 4 and Scrum) methodologies, promoting continuous improvement and maturing Agile practices across teams.
Prepare and deliver progress reports, metrics, and visual presentations for leadership and stakeholders.
Facilitate end‑of‑sprint demonstrations and stakeholder engagement sessions to showcase progress and gather feedback.
Stay current with emerging technologies to support digital and cloud infrastructure, automation, and AI integration.
Computer Skills Required
Proficient with Agile backlog management tools, preferably JIRA, including dashboards, reporting, and advanced filtering.
Strong experience with collaboration and communication tools such as Confluence, Microsoft Teams, Slack, or similar platforms.
Extensive experience with Excel, Word, PowerPoint.
Experience with cloud technologies, especially Amazon Web Services (AWS). Microsoft Azure experience is a plus.
Understanding of Artificial Intelligence (AI) and Machine Learning concepts is desirable.
Other Duties as Assigned
Facilitate process documentation and support the creation and maintenance of technical documentation.
Assist with functional testing and contribute to test automation for applications supported by Agile teams.
Demonstrate strong initiative and independence by managing priorities, maintaining consistent productivity, and providing regular task updates.
Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
Minimum 8 years of progressive IT experience, with at least 4 years in a Scrum Master, Agile Project Manager, or equivalent leadership role within IT Operations teams.
Certified Scrum Master (CSM) from Scrum Alliance or equivalent Agile certification is a plus.
Demonstrated experience leading Agile practices across multiple teams in complex environments, with a strong grasp of Scrum/Lean principles and other frameworks such as DevSecOps, Kanban, XP, SAFe.
ITIL 4 knowledge and certification.
Experience supporting IT Operations and technical teams through facilitation of backlog refinement, planning sessions, and cross‑functional alignment.
Skilled in business and process analysis, including eliciting requirements and translating business needs into actionable development tasks.
Passionate about continuous improvement and contributing to process methodology maturation across teams.
Strong organizational, analytical, and problem‑solving skills; able to remain focused and composed in dynamic, fast‑paced environments.
Excellent written and verbal communication skills; effective collaboration across technical and non‑technical audiences.
Job Location Remote (eligible for remote work under APA’s Flexible Work Policy). Remote work employees may not work from the following states or U.S. territories: Alaska, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.
Application Instructions Qualified candidates must apply online through APA’s applicant system and attach a resume and cover letter specifying salary expectations. Applications missing either document will not be reviewed. Upon submission, you will receive a confirmation email. Please check your spam folder if you do not receive a confirmation.
Equal Employment Opportunity The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.
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