JPMorganChase
The Payments organization is a motivated, forward-thinking team comprising high‑talent product managers focused on delivering innovative payment services through today’s and tomorrow’s platforms. We aim to transform customer experiences, simplify business processes, and relentlessly drive product excellence. Our culture values control, simplicity, and consistency across all capabilities and features.
As Vice President of Tokenization on the Connected Commerce team, you will manage the product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You’ll use critical thinking and data analytics to understand client usage patterns and triage issues. You will partner directly with servicing and technical support teams and provide product‑management leadership to agile teams.
Job responsibilities
Manage product backlog, production support, issue & defect resolution and prioritization.
Monitor against agreed goals and benchmarks, identifying and scoping implementation paths for needed enhancements, and creating remediation plans when required.
Collaborate with Technology and Design teams to lead product development efforts.
Conduct pre‑release reviews, including regression testing and QA, to certify releases as production‑ready.
Work with cross‑functional partners (Risk, Control, Compliance, Legal) to ensure a strong risk and control environment.
Communicate strategy and progress to executives and leadership teams.
Publish executive reports summarizing product health, industry and competitive trends, and the voice of the customer.
Required qualifications, capabilities, and skills
7+ years of experience in financial services, digital, product management and/or Agile software development.
Deep experience in online payments, including card tokenization, digital wallets, and e‑commerce payments.
Passion for understanding customer needs and a proven ability to build digital products.
Strategic thinking with the ability to connect the dots to the big picture while handling detailed execution.
Proven success influencing decisions across product, technology, and design teams.
Track record managing risk and controls.
Bachelor’s degree in Computer Science, Business Management, or a comparable field.
Preferred qualifications, capabilities, and skills
Strong knowledge of APIs, open banking, and engineering practices.
Master’s degree in Computer Science, Business Management, or a comparable field.
About Us Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to build engaged, lifelong relationships and put customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions that meet all their financial needs.
We offer a competitive total rewards package that includes a base salary based on role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in cash or forfeitable equity, awarded in recognition of individual achievements. We provide a range of benefits—comprehensive health care coverage, on‑site wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Detailed compensation and benefits information will be shared during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer that places a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability. We also provide reasonable accommodations for religious practices and mental or physical disability needs. Visit FAQs for more information about accommodations.
Equal Opportunity Employer/Disability/Veterans
About the Team The Consumer & Community Banking division serves Chase customers through a wide array of financial services—personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We are proud to lead the U.S. in credit‑card sales and deposit growth and to offer the most‑used digital solutions, all while ranking first in customer satisfaction.
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As Vice President of Tokenization on the Connected Commerce team, you will manage the product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You’ll use critical thinking and data analytics to understand client usage patterns and triage issues. You will partner directly with servicing and technical support teams and provide product‑management leadership to agile teams.
Job responsibilities
Manage product backlog, production support, issue & defect resolution and prioritization.
Monitor against agreed goals and benchmarks, identifying and scoping implementation paths for needed enhancements, and creating remediation plans when required.
Collaborate with Technology and Design teams to lead product development efforts.
Conduct pre‑release reviews, including regression testing and QA, to certify releases as production‑ready.
Work with cross‑functional partners (Risk, Control, Compliance, Legal) to ensure a strong risk and control environment.
Communicate strategy and progress to executives and leadership teams.
Publish executive reports summarizing product health, industry and competitive trends, and the voice of the customer.
Required qualifications, capabilities, and skills
7+ years of experience in financial services, digital, product management and/or Agile software development.
Deep experience in online payments, including card tokenization, digital wallets, and e‑commerce payments.
Passion for understanding customer needs and a proven ability to build digital products.
Strategic thinking with the ability to connect the dots to the big picture while handling detailed execution.
Proven success influencing decisions across product, technology, and design teams.
Track record managing risk and controls.
Bachelor’s degree in Computer Science, Business Management, or a comparable field.
Preferred qualifications, capabilities, and skills
Strong knowledge of APIs, open banking, and engineering practices.
Master’s degree in Computer Science, Business Management, or a comparable field.
About Us Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to build engaged, lifelong relationships and put customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions that meet all their financial needs.
We offer a competitive total rewards package that includes a base salary based on role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in cash or forfeitable equity, awarded in recognition of individual achievements. We provide a range of benefits—comprehensive health care coverage, on‑site wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Detailed compensation and benefits information will be shared during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer that places a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability. We also provide reasonable accommodations for religious practices and mental or physical disability needs. Visit FAQs for more information about accommodations.
Equal Opportunity Employer/Disability/Veterans
About the Team The Consumer & Community Banking division serves Chase customers through a wide array of financial services—personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We are proud to lead the U.S. in credit‑card sales and deposit growth and to offer the most‑used digital solutions, all while ranking first in customer satisfaction.
#J-18808-Ljbffr