Sr Voice Engineer with Security Clearance

Job Title: Voice Engineer III Contract: 9-month C2H (Contract-to-Hire) Why Is This Position Open?: Backfill - Senior person left and the customer needs to fill it. Location: Scott Air Force Base, Illinois, United States Telecommute: No – Onsite, standard office environment. Clearance Type: Top Secret Top Skills' Details 1. Top Secret Clearance 2. Sec+ AND CCNP (Cisco Certified Network Professional) 3. 5+ years as a Cisco Voice Engineer CUCM/Unified Communications Additional Skills & Qualifications Experience/Skills: 1. 5+ years as a Cisco Voice Engineer: This means having over five years of experience working in a role where you design, implement, and manage voice communication systems, integrating voice, video, and messaging services. 2. CUCM/Unified Communications: CUCM stands for Cisco Unified Communications Manager, which is a system that handles call processing and provides services like voice, video, messaging, and mobility. Unified Communications refers to the integration of these services into a single platform. 3. Cisco Unity: Cisco Unity is a solution for unified messaging and voicemail, offering flexible message access options and simplifying management for IT departments. It supports audio, video, and speech-to-text messaging. 4. UCCX Scripting: UCCX stands for Cisco Unified Contact Center Express. UCCX scripting involves creating scripts that define how calls or web actions are processed and managed within a contact center. 5. Routing/Switching: Routing involves selecting paths for data packets to travel across networks, typically using routers. Switching involves sending data packets between devices on the same network, typically using switches. Education: • BA/BS Certifications: • IAT II certification required • CCNP Collaboration Clearance: • A Top Secret clearance is required to be considered for the position. Job Description Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring, and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential. Responsibilities: • Responsible for implementation and technical support of Cisco Unified Communications related technologies • 2nd and 3rd level support of existing systems • Provide installation, transition, and cutover of components of the systems • Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis • Test and Integration • Gather trend analysis data on systems, and provide input for resource planning • Provide real-time usable statistics to aid with troubleshooting • Upgrades to all supported VoIP / UC systems • Monitoring of Managed Services UC customers via 3rd party network monitoring software • Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards • Perform other Voice technology-related duties as assigned Clearance Level: Top-Secret • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) • Because an active or interim DoD clearance is required, U.S. Citizenship is required Salary Range: $124,500.00 to $149,500.00 The above salary range represents a general guideline; however, TEKsystems considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. TEKsystems Benefits: Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following: • Medical, dental & vision • 401(k)/Roth • Insurance (Basic/Supplemental Life & AD&D) • Short and long-term disability • Health & Dependent Care Spending Accounts (HSA & DCFSA) • Transportation benefits • Employee Assistance Program • Tuition Assistance • Time Off/Leave (PTO, Paid Family Leave) Application Deadline (US only): Application deadline for this position will be on 05/30/2025.