Alku
NOC Technician
Candidate must have an active DoD Secret security clearance. Program Description: We are seeking a TRANSPORT/IP (TRIP) NOC TECHNICIAN to support a team that acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. Day to Day Responsibilities:
Create and update tickets utilizing Remedy
Independently triages and manages ticket queues in respective technology, and provides feedback and guidance for tickets of concern
Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools
Incident Correlation and Fault Analysis
Network/Service Restoration
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Incident Escalation
Provide advanced level technical support for the DISN customer
Independently work on projects or assignments for future operations within O&M and impacting the DISN
Resolve multi-layer complex issues that cross several NOC or domain within O&M
Demonstrate extensive proficiency in specialized functions within DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Demonstrate proficiency of several functions within DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.