Help Desk Desktop Support/ Customer Technical support

TEKsystems is looking for a talented Service Desk Analyst to support a high profile client in the New Orleans area. This person will need to be able to: Manage Service Tickets in an organized manner to ensure accuracy, provide PC and peripheral parts requirements, acquisition support an installations satisfying end-user computing needs and perform other server non-OS services such as Active Directory, Email, user accounts and permissions. Responsibilities: - Work collaboratively with members of the VMware team on the implementation of new solutions to meet expected service levels and exceptional user experiences. - Support the Enterprise virtual desktop image with assistance from VDI Administrator. - Create and patch Golden Image for user desktops. - Maintain the Thin Clients in support of VDI environment to ensure operational efficiency. - Serve as backup to the VDI Administrator in their absence and assist in special projects and responsibilities as assigned. - Manage service tickets in an organized manner to ensure accuracy. - Coordinate the day-to-day operations of the helpdesk ticketing system. - Track end-user satisfaction and SLA adherence for desktop support services and conduct end user follow up for service exceptions. - Diagnose end-user hardware conflicts and provide solutions to remedy the issues. - Provide PC and peripheral parts requirements, acquisition support and installations satisfying end-user computing needs. - Configure and troubleshoot new devices as needed for current and new clients using MDM where applicable. - Perform software installations/upgrades. - Manage hardware and licensing inventory, including procurement and end of life activities - Maintain equipment inventory records/equipment replacement schedule. - Provide research and recommendations for improvements and opportunities. - Perform other server non-OS services such as Active Directory, Email, user accounts and permissions. - Configure and maintain the Helpdesk operating system, IT Asset Management Software, to maximize reporting metric and asset management features. - Provide service and usage reports as requested. - Independently troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations. - Assist in other IT activities as required to meet directives and customer expectations. Requirements: - Extensive working knowledge of Microsoft Windows PC and VMware environments and server services. - Familiar with intermediate networking concepts such as DHCP, DNS, TCP/IP and IP routing. - 2-4+ years related experience and/or training. Must be familiar with Windows 10, Office 365, PC administration, and Outlook/Exchange email system support in both physical and virtual environments. - Preferred: CompTIA A+ or higher - Preferred: Bachelors or better in Computer Science or related field