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U.S. Department of Veterans Affairs

Supervisory Health System Specialist

U.S. Department of Veterans Affairs, Baltimore, Maryland, United States, 21276

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Supervisory Health System Specialist

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Pay Range This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $120,579.00/yr - $156,755.00/yr

Summary The Supervisory Health Systems Specialist provides support to health care management officials by analyzing, evaluating and advising on or coordinating health care delivery systems and operations. As the primary liaison to multiple staff offices, this position serves under the Associate Director for Patient Care Services for the VA Maryland Health Care System (VAMHCS) and serves as a conduit for information flow and management assignments between offices and other members of the executive team.

Qualifications Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date. For a GS-13 position, you must have served 52 weeks at the GS-12. The grade may have been in any occupation but must have been held in the Federal service. An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year it may not clearly demonstrate you possess one‑year time‑in‑grade as required by the announcement. In this instance you must provide an additional SF‑50 that clearly demonstrates one‑year time‑in‑grade. Note: Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): An IOR is a basic requirement that must be met in order to qualify for the 0671 occupational series: All applicants—regardless of grade level—must meet minimum education or specialized experience requirements. For this occupation the education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. You may qualify based on your experience and/or education as described below: Education: Undergraduate and Graduate Education – Major study in hospital administration, public health administration or related fields such as business or public administration with coursework in health care administration. OR Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS‑12 in the normal line of progression for the occupation in the organization. Progressively responsible analytical or administrative—or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities and provided knowledge of the following: missions, organization programs and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government‑wide, agency‑wide and facility systems and requirements in various administrative areas such as budget, personnel and procurement. Special Provision for In‑service Placement: Successful completion of an agency‑sponsored on‑the‑job training program may be substituted for qualifying experience—provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included assignments providing knowledge of basic health system administration philosophies, practices and procedures and basic government administrative policies and requirements; practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses the work assignments must be characteristic of the grade level to which he or she is assigned); and oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Experience: In addition to meeting the Individual Occupation Requirement above for the GS‑13 grade level you must possess one (1) full year of specialized experience—equivalent to at least the next lower grade level (GS‑12). Examples of specialized experience would typically include but are not limited to: Ability to analyze, evaluate, advise and coordinate actions within the health care delivery systems and operations. Primarily liaise with multiple staff offices—act as a conduit for information flow and management of assignments between such offices and other members of the executive leadership team. Experience conducting analytical studies of operational processes, issue topics or special projects requiring study planning, statistical measurements, data analysis and report preparation and development. Ability to meet submission of responses and actions deadlines to include communicating with responsible staff agency members to ensure completion and closeout. Experience in coordinating events hosted by officials—including town hall meetings with internal staff—completing all steps required within an event management process. Ability to provide technical and administrative supervision for the administrative, financial and timekeeping operations—first‑level supervision of direct team members and second‑level supervision to team members. Competencies: Administration and Management, Attention to Detail, Customer Service, Decision Making, etc. Physical Requirements: Work is sedentary. Some travel required. No other special physical demands are required. Work Environment: Typically performed in an office setting. A full year of work is considered to be 35‑40 hours per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Duties

Primary liaison to multiple staff offices under the Associate Director for Patient Care Services for the VA Maryland Health Care System (VAMHCS) and serves as the conduit for information flow and management of assignments between such offices and other members of the executive leadership team.

Monitors and manages incoming actions and requests from initial receipt to completion and closeout.

Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office.

Receives and monitors completed actions or responses.

Analyzes responses for completeness and accuracy against known policies and procedures and ensures action or inquiry is closed out with the inquirer or office.

Conducts or participates in special information flow studies—analyses—presentations and briefings—as assigned.

Conducts analytical studies on particular operational processes, issue topics, or related special projects.

Develops position papers and decision documents representing the position of the organization on a variety of complex and sensitive issues such as the quality or timeliness of veteran care issues within the system or at times—issues of Congressional or media interest that have significant national impact.

Uses expert level knowledge of health system services for the breadth and depth of studies encountered.

Works in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern.

Communicates with responsible staff agency members to ensure completion of all requested actions and appropriately closes out all requests.

Works closely with senior management and others in implementing and evaluating policies—plans— and internal operational systems such as correspondence management, information tracking among pertinent offices and stakeholders, and internal/external communication flows.

Contacts and engages frequently with staff at all levels to facilitate the work of the office related to a variety of operations‑focused assignments and projects initiated by senior leadership or program offices.

Functional roles by contacting and engaging with various administrative program officials within the VISN—Headquarters and in the field to manage—coordinate, and complete various assignments or projects that involve or are initiated by these officials.

Manages and coordinates all online communication tools such as assigned intranet websites, internal SharePoint website collection, and other related informational tools in consultation with communication specialists.

Assures compliance with all applicable policies and development and maintenance of internal management processes related to these online tools.

Coordinates events hosted by officials—including town hall meetings with internal staff—with assistance from continuing educational staff and initiatives when warranted.

Completes all required event management steps—including facilitating selection of the event time, developing a formal agenda, managing any required contracts and all logistical items, disseminating information to attendees, and ensuring smooth execution of the event.

Works with various boards to coordinate regular committee meetings—ensuring all event management steps are completed.

Coordinates with the appropriate individuals or offices to develop proposals and supporting materials for presentation at conferences, meetings, hearings, and other external activities and meetings.

Briefs and advises senior management on agenda issues in preparation for activities and meetings and may represent the office at internal or external activities or meetings.

Performs other related duties as assigned.

Work Schedule: Monday‑Friday 8:00am‑4:30pm; Compressed/Flexible: Not Authorized; Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Health System Specialist/PD15054O; Relocation/Recruitment Incentives: Not Authorized; Critical Skills Incentive (CSI): Not Approved; Permanent Change of Station (PCS): Not Authorized.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Health Care Provider

Industries Government Administration

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