Atlassian
Principal Customer Success Manager, Strategic
Atlassian is looking for a Principal Customer Success Manager, Strategic. Join our team to work with customers across the globe and help them unlock the value of Atlassian Solutions.
Overview Working at Atlassian: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility gives employees more control over balancing personal commitments and professional goals. Atlassian is open to hiring talent from any country where we have a legal entity.
Responsibilities
Develop trusted advisor relationships with customers at the C‑suite and executive level.
Guide customers and the Atlassian Account Team to develop customer success plans, with regular check‑ins and quarterly business reviews.
Engage with customers to unlock early and sustained product adoption and success with Atlassian solutions.
Mitigate churn through early risk identification and intervention in partnership with the account team.
Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.
Develop and execute adoption strategies targeting high‑value accounts, driving change management and expanding the customer footprint.
Qualifications
Proven experience in customer success or account management managing strategic customers with a complex SaaS product portfolio.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using success plans to align goals from a business strategy perspective and to identify success metrics.
Understanding of common Jira and Confluence end‑user use cases and the ability to demonstrate configuration trade‑offs.
Collaboration skills with product, sales, support and marketing teams to facilitate a smooth customer experience.
Experience balancing a book of business in a customer‑facing environment.
Problem‑solving skills and a customer‑centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Compensation At Atlassian we design equitable and competitive compensation. For this role, baseline ranges are as follows (in the United States):
Zone A: $174,600 – $227,950
Zone B: $156,600 – $204,450
Zone C: $144,900 – $189,175
Additional eligibility may include benefits, bonuses, commissions and equity. For zone information, please visit go.atlassian.com/payzones.
Benefits & Perks Atlassian offers a wide range of perks and benefits supporting you, your family and community. Learn more at go.atlassian.com/perksandbenefits.
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software helps teams worldwide and our solutions are designed for all types of work. We believe the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Please let our Recruitment team know during your conversation with them.
For more about our culture and hiring process, visit go.atlassian.com/crh.
#J-18808-Ljbffr
Overview Working at Atlassian: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility gives employees more control over balancing personal commitments and professional goals. Atlassian is open to hiring talent from any country where we have a legal entity.
Responsibilities
Develop trusted advisor relationships with customers at the C‑suite and executive level.
Guide customers and the Atlassian Account Team to develop customer success plans, with regular check‑ins and quarterly business reviews.
Engage with customers to unlock early and sustained product adoption and success with Atlassian solutions.
Mitigate churn through early risk identification and intervention in partnership with the account team.
Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.
Develop and execute adoption strategies targeting high‑value accounts, driving change management and expanding the customer footprint.
Qualifications
Proven experience in customer success or account management managing strategic customers with a complex SaaS product portfolio.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using success plans to align goals from a business strategy perspective and to identify success metrics.
Understanding of common Jira and Confluence end‑user use cases and the ability to demonstrate configuration trade‑offs.
Collaboration skills with product, sales, support and marketing teams to facilitate a smooth customer experience.
Experience balancing a book of business in a customer‑facing environment.
Problem‑solving skills and a customer‑centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Compensation At Atlassian we design equitable and competitive compensation. For this role, baseline ranges are as follows (in the United States):
Zone A: $174,600 – $227,950
Zone B: $156,600 – $204,450
Zone C: $144,900 – $189,175
Additional eligibility may include benefits, bonuses, commissions and equity. For zone information, please visit go.atlassian.com/payzones.
Benefits & Perks Atlassian offers a wide range of perks and benefits supporting you, your family and community. Learn more at go.atlassian.com/perksandbenefits.
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software helps teams worldwide and our solutions are designed for all types of work. We believe the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Please let our Recruitment team know during your conversation with them.
For more about our culture and hiring process, visit go.atlassian.com/crh.
#J-18808-Ljbffr