State of Washington
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DSHS WSH Chief Quality Officer
role at
State of Washington
Description The Gage Center of Forensic Excellence at Western State Hospital (WSH), is seeking a Chief Quality Officer to join the team in Lakewood, WA! The mission of the Gage Center of Forensic Excellence at Western State Hospital is to promote recovery and well-being in partnership with the people served. The Chief Quality Officer supports this mission by managing and having oversight responsibility of clinical risk management, data management, safety, quality, compliance and performance improvement throughout the Gage Center of Excellence as well as working with all hospital departments and disciplines to improve the effectiveness and efficiency of the services provided. In this role, you will hold a key executive leadership role in support of the mission, vision, values and strategic objectives of the Gage Center at Western State Hospital (WSH), Behavioral Health & Habilitation Administration (BHHA), and the Department of Social and Health Services (DSHS). Opportunities performed on-site may be eligible for an additional 5% premium pay in addition to the advertised salary. Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some Of What You’ll Do
Oversee the development, implementation, and monitoring of the Quality Assessment and Performance Improvement (QAPI) & Safety programs for the Gage Center in conformity with the regulations of the State of Washington, Federal regulatory requirements, Centers for Medicare and Medicaid Services (CMS) and, The Joint Commission (TJC) standards, Behavioral Health & Habilitation Administration, and/or other accrediting agencies
Ensure QAPI & Safety are fully integrated throughout the hospital
Oversee the clinical risk management department and ensure that reviews comply with hospital and other standards, to include implementation of root cause analyses and other comprehensive systematic analyses tools
Collaborate with administration, clinicians, hospital departments, and external stakeholders to ensure compliance with the hospital's mission and the QAPI & Safety programs
Ensure data integrity and oversee the hospital’s Research, Evaluation, & Data Analysis department
Coordinate and monitor all survey activities including Labor & Industries (L&I), Department of Health and other regulatory entities
Ensure survey readiness throughout the hospital
Serve as co-chair for the Quality Council with a focus on tracking, trending, analyzing, and improving performance measures aligned with QAPI certification/accreditation requirements, and safe, quality patient care
Annually assess QAPI & Safety Plans
Assure that facility goals, objectives, standards, policies, and procedures are congruent with the standards and requirements of certification/accreditation, and approving, governing, and/or reviewing bodies
Set performance standards and assess achievement of performance goals; increase work unit productivity
Ensure programs are managed with integrity and in compliance with state and federal laws, rules, and regulations
What We’re Looking For
Expertise in principles of LEAN, healthcare performance improvement and project management
Proficiency working with systematic comprehensive analysis and LEAN tools
Knowledge of occupational health safety and L&I/DOSH requirements
Experience leading risk management, data management and safety programs
Extensive knowledge in QAPI planning, program implementation and compliance
Enjoy working in a Team oriented, fast‑paced, ever‑changing environment, creating synergies, and multi‑tasking
Positivity and a passion to improve patient care and hospital processes
Appreciate presenting to large audiences and to Headquarter leadership
Knowledge of DSHS policies and related state administrative codes/RCWs
Ability to effectively use good judgment and professional knowledge in complex situations and manage priorities to meet strict deadlines
Ability to view the hospital's role in the continuum of care and within the larger scope of healthcare reform
Demonstrated leadership/management skills and robust supervisory experience
Ability to translate complicated standards, conditions, and data to functional language applicable to all job classifications
Experience analyzing state and federal legislation
Certified Professional in Healthcare Quality (CPHQ) certification
Who Should Apply Professionals with a bachelor’s or higher in nursing, social science, healthcare administration, business administration, public health or related behavioral health science.
And
A minimum of six years supervisory and management experience in a healthcare leadership role.
Working knowledge of accreditation standards and Centers for Medicare and Medicaid Services (CMS) Conditions of Participation.
Interested? pls apply with
A letter of interest demonstrating your experience related to this job
Resume
This job is classified as a WMS3.
Questions? Please contact the recruiter at reema.goyal@dshs.wa.gov and reference #07425.
E‑Equal Opportunity The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well‑being of employees.
Retirement And Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year. Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Updated 07‑21‑2025
Seniority level
Executive
Employment type
Full‑time
Job function
Management and Manufacturing
Government Administration
Get notified about new Chief Quality Officer jobs in
Walla Walla, WA .
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DSHS WSH Chief Quality Officer
role at
State of Washington
Description The Gage Center of Forensic Excellence at Western State Hospital (WSH), is seeking a Chief Quality Officer to join the team in Lakewood, WA! The mission of the Gage Center of Forensic Excellence at Western State Hospital is to promote recovery and well-being in partnership with the people served. The Chief Quality Officer supports this mission by managing and having oversight responsibility of clinical risk management, data management, safety, quality, compliance and performance improvement throughout the Gage Center of Excellence as well as working with all hospital departments and disciplines to improve the effectiveness and efficiency of the services provided. In this role, you will hold a key executive leadership role in support of the mission, vision, values and strategic objectives of the Gage Center at Western State Hospital (WSH), Behavioral Health & Habilitation Administration (BHHA), and the Department of Social and Health Services (DSHS). Opportunities performed on-site may be eligible for an additional 5% premium pay in addition to the advertised salary. Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some Of What You’ll Do
Oversee the development, implementation, and monitoring of the Quality Assessment and Performance Improvement (QAPI) & Safety programs for the Gage Center in conformity with the regulations of the State of Washington, Federal regulatory requirements, Centers for Medicare and Medicaid Services (CMS) and, The Joint Commission (TJC) standards, Behavioral Health & Habilitation Administration, and/or other accrediting agencies
Ensure QAPI & Safety are fully integrated throughout the hospital
Oversee the clinical risk management department and ensure that reviews comply with hospital and other standards, to include implementation of root cause analyses and other comprehensive systematic analyses tools
Collaborate with administration, clinicians, hospital departments, and external stakeholders to ensure compliance with the hospital's mission and the QAPI & Safety programs
Ensure data integrity and oversee the hospital’s Research, Evaluation, & Data Analysis department
Coordinate and monitor all survey activities including Labor & Industries (L&I), Department of Health and other regulatory entities
Ensure survey readiness throughout the hospital
Serve as co-chair for the Quality Council with a focus on tracking, trending, analyzing, and improving performance measures aligned with QAPI certification/accreditation requirements, and safe, quality patient care
Annually assess QAPI & Safety Plans
Assure that facility goals, objectives, standards, policies, and procedures are congruent with the standards and requirements of certification/accreditation, and approving, governing, and/or reviewing bodies
Set performance standards and assess achievement of performance goals; increase work unit productivity
Ensure programs are managed with integrity and in compliance with state and federal laws, rules, and regulations
What We’re Looking For
Expertise in principles of LEAN, healthcare performance improvement and project management
Proficiency working with systematic comprehensive analysis and LEAN tools
Knowledge of occupational health safety and L&I/DOSH requirements
Experience leading risk management, data management and safety programs
Extensive knowledge in QAPI planning, program implementation and compliance
Enjoy working in a Team oriented, fast‑paced, ever‑changing environment, creating synergies, and multi‑tasking
Positivity and a passion to improve patient care and hospital processes
Appreciate presenting to large audiences and to Headquarter leadership
Knowledge of DSHS policies and related state administrative codes/RCWs
Ability to effectively use good judgment and professional knowledge in complex situations and manage priorities to meet strict deadlines
Ability to view the hospital's role in the continuum of care and within the larger scope of healthcare reform
Demonstrated leadership/management skills and robust supervisory experience
Ability to translate complicated standards, conditions, and data to functional language applicable to all job classifications
Experience analyzing state and federal legislation
Certified Professional in Healthcare Quality (CPHQ) certification
Who Should Apply Professionals with a bachelor’s or higher in nursing, social science, healthcare administration, business administration, public health or related behavioral health science.
And
A minimum of six years supervisory and management experience in a healthcare leadership role.
Working knowledge of accreditation standards and Centers for Medicare and Medicaid Services (CMS) Conditions of Participation.
Interested? pls apply with
A letter of interest demonstrating your experience related to this job
Resume
This job is classified as a WMS3.
Questions? Please contact the recruiter at reema.goyal@dshs.wa.gov and reference #07425.
E‑Equal Opportunity The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.
E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well‑being of employees.
Retirement And Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year. Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Updated 07‑21‑2025
Seniority level
Executive
Employment type
Full‑time
Job function
Management and Manufacturing
Government Administration
Get notified about new Chief Quality Officer jobs in
Walla Walla, WA .
#J-18808-Ljbffr