Bill Wilson Center
Relief Residential Counselor - Young Adult Shelter
Bill Wilson Center, San Jose, California, United States, 95199
About Bill Wilson Center
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary Under the supervision of the Director and the Program Manager of the Drop-In Center and YAS Respite young adult shelters, the Relief Residential Counselor provides direct care and support to young adults experiencing homelessness. This role is responsible for fostering a safe, supportive, and welcoming environment in the Drop-In Center’s respite overnight program. The Relief Residential Counselor ensures that all services are delivered in alignment with the Vision, Mission, and Core Values of BWC, supporting street-involved youth through trauma-informed, client-centered care.
Essential Duties/Responsibilities
Support residents with evening and nighttime routines, including personal hygiene tasks such as bathing or showering, light meal preparation, and facilitating a safe and comfortable transition to bed.
Ensure services are trauma-informed, youth-centered, and aligned with best practices in homeless and at risk-youth care.
Monitor residents' well‑being, safety, and behavior.
Identify service gaps and adjust programming to meet evolving youth needs.
Support staff on shift.
Ensure staff maintain appropriate certifications and complete mandatory trainings (e.g., crisis intervention).
Documentation, observation, and reporting to permanent staff or managers.
Maintain a safe and clean environment.
Advocate for the needs and rights of homeless youth at local and state levels.
Oversee emergency protocols, including crisis intervention, de‑escalation, and incident reporting.
Ensure staff and youth safety through appropriate policies and environmental safety checks.
Respond to critical incidents, including after hours if needed, or assign appropriate on‑call coverage.
Additional duties as assigned.
Education And Experience
High School/Associate's Degree or equivalent with 3 years’ experience.
Experience working with homeless and culturally diverse youth.
Knowledge of the needs of runaway, homeless, and street youth.
Availability in the evenings and on weekends is required.
Required Skills/Abilities
Ability to solve practical problems.
Documentation.
Basic computer skills (Word, Email, Microsoft).
Ability to read and interpret documents such as safety rules.
Ability to speak effectively before groups of clients or employees of the organization.
Build rapport with youth.
Provide structure (nightly structure).
Compassion, patience, and good communication with team members and youth.
Training in CPR/First Aid and crisis intervention.
Physical Demands
Walk for more than 10-15 minutes at a time.
Stock items.
Fold towels and linen (laundry).
Walk up and down stairs.
Walk around the building every hour or as needed.
Work Environment
Loud noise from youth.
Salary Range $27.00 per hour
Employee Benefits & Perks
4 Weeks Accrued PTO
14 Paid Holidays per year
Paid health, dental, vision & voluntary life insurance plans
Flexible spending plans for medical, dependent care, parking and transit
401(k) retirement plan
24/7 employee assistance program
Upward career mobility
Discounts and savings through Tickets at Work and LifeMart
EEO Statement Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our agency’s operations, responsibilities may be modified at any time.
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Job Summary Under the supervision of the Director and the Program Manager of the Drop-In Center and YAS Respite young adult shelters, the Relief Residential Counselor provides direct care and support to young adults experiencing homelessness. This role is responsible for fostering a safe, supportive, and welcoming environment in the Drop-In Center’s respite overnight program. The Relief Residential Counselor ensures that all services are delivered in alignment with the Vision, Mission, and Core Values of BWC, supporting street-involved youth through trauma-informed, client-centered care.
Essential Duties/Responsibilities
Support residents with evening and nighttime routines, including personal hygiene tasks such as bathing or showering, light meal preparation, and facilitating a safe and comfortable transition to bed.
Ensure services are trauma-informed, youth-centered, and aligned with best practices in homeless and at risk-youth care.
Monitor residents' well‑being, safety, and behavior.
Identify service gaps and adjust programming to meet evolving youth needs.
Support staff on shift.
Ensure staff maintain appropriate certifications and complete mandatory trainings (e.g., crisis intervention).
Documentation, observation, and reporting to permanent staff or managers.
Maintain a safe and clean environment.
Advocate for the needs and rights of homeless youth at local and state levels.
Oversee emergency protocols, including crisis intervention, de‑escalation, and incident reporting.
Ensure staff and youth safety through appropriate policies and environmental safety checks.
Respond to critical incidents, including after hours if needed, or assign appropriate on‑call coverage.
Additional duties as assigned.
Education And Experience
High School/Associate's Degree or equivalent with 3 years’ experience.
Experience working with homeless and culturally diverse youth.
Knowledge of the needs of runaway, homeless, and street youth.
Availability in the evenings and on weekends is required.
Required Skills/Abilities
Ability to solve practical problems.
Documentation.
Basic computer skills (Word, Email, Microsoft).
Ability to read and interpret documents such as safety rules.
Ability to speak effectively before groups of clients or employees of the organization.
Build rapport with youth.
Provide structure (nightly structure).
Compassion, patience, and good communication with team members and youth.
Training in CPR/First Aid and crisis intervention.
Physical Demands
Walk for more than 10-15 minutes at a time.
Stock items.
Fold towels and linen (laundry).
Walk up and down stairs.
Walk around the building every hour or as needed.
Work Environment
Loud noise from youth.
Salary Range $27.00 per hour
Employee Benefits & Perks
4 Weeks Accrued PTO
14 Paid Holidays per year
Paid health, dental, vision & voluntary life insurance plans
Flexible spending plans for medical, dependent care, parking and transit
401(k) retirement plan
24/7 employee assistance program
Upward career mobility
Discounts and savings through Tickets at Work and LifeMart
EEO Statement Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our agency’s operations, responsibilities may be modified at any time.
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