SAIC
Job Overview
SAIC is seeking a Junior TACNET ISEA
Network Engineer Associate
(Fleet Support) onsite in San Diego, California. The role supports Tactical Networks (TACNET) capabilities and requires 24/5 networking monitoring with rotating shifts including weekdays 5 am‑12 pm, 1 pm‑9 pm, and 9 pm‑5 am, as well as occasional on‑call weekend support.
Responsibilities
Provide technical assistance and troubleshooting to USN Fleet users and administrators via distance support (Help Desk/networking monitoring).
Deliver break/fix support to NAVWAR fielded Tactical Networks in a fast‑paced environment.
Respond to technical assistance requests in person, over the phone, and via email.
Analyze issues in an Enterprise LAN Shipboard Environment to determine resolution strategies.
Diagnose and resolve basic hardware, software, logistics, and administrative issues.
Research questions using technical manuals, operating guides, FAMs, and approved knowledge bases.
Advise customers on resolutions.
Follow standard help desk procedures and log all interactions in the HELIX ticketing system.
Escalate urgent situations, track, route, and document problem resolutions.
Prepare activity reports and respond to data and metrics calls.
Maintain knowledge of system information, changes, and updates.
Support server break‑fix and provide remote assistance for servers, network, desktop, and peripheral equipment.
Interface with US Navy customers regarding maintenance of Afloat networks and supporting data, voice, and audio communications.
Qualifications
Bachelor’s degree or applicable military experience, OR 1 year related experience with HS/GED.
U.S. Citizen.
Active Secret Clearance before start.
Security + Certification; must obtain IAT 2 certification within 6 months of hire.
Familiarity with at least one of the following: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE‑NET, SCI‑Networks, SUB‑LAN, VIXS, WRBS, CND, SCIP‑IWF.
Administration experience with Cisco switches and routers OR Windows Server.
Basic networking concepts and protocols knowledge.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Proficiency with Excel, PowerPoint, Outlook, Word, and database software.
Understanding of databases and knowledge management tools; ability to query and tailor reports.
Flexible to work any 8‑hour shift, including evenings and overnight.
Desired Skills
1+ year of IT helpdesk experience in a Windows call center environment.
Experience with ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX.
Strong oral and written communication skills.
Customer‑service orientation.
Problem analysis and problem‑solving ability.
Attention to detail.
Salary Target salary range: $40,001 – $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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Network Engineer Associate
(Fleet Support) onsite in San Diego, California. The role supports Tactical Networks (TACNET) capabilities and requires 24/5 networking monitoring with rotating shifts including weekdays 5 am‑12 pm, 1 pm‑9 pm, and 9 pm‑5 am, as well as occasional on‑call weekend support.
Responsibilities
Provide technical assistance and troubleshooting to USN Fleet users and administrators via distance support (Help Desk/networking monitoring).
Deliver break/fix support to NAVWAR fielded Tactical Networks in a fast‑paced environment.
Respond to technical assistance requests in person, over the phone, and via email.
Analyze issues in an Enterprise LAN Shipboard Environment to determine resolution strategies.
Diagnose and resolve basic hardware, software, logistics, and administrative issues.
Research questions using technical manuals, operating guides, FAMs, and approved knowledge bases.
Advise customers on resolutions.
Follow standard help desk procedures and log all interactions in the HELIX ticketing system.
Escalate urgent situations, track, route, and document problem resolutions.
Prepare activity reports and respond to data and metrics calls.
Maintain knowledge of system information, changes, and updates.
Support server break‑fix and provide remote assistance for servers, network, desktop, and peripheral equipment.
Interface with US Navy customers regarding maintenance of Afloat networks and supporting data, voice, and audio communications.
Qualifications
Bachelor’s degree or applicable military experience, OR 1 year related experience with HS/GED.
U.S. Citizen.
Active Secret Clearance before start.
Security + Certification; must obtain IAT 2 certification within 6 months of hire.
Familiarity with at least one of the following: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE‑NET, SCI‑Networks, SUB‑LAN, VIXS, WRBS, CND, SCIP‑IWF.
Administration experience with Cisco switches and routers OR Windows Server.
Basic networking concepts and protocols knowledge.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Proficiency with Excel, PowerPoint, Outlook, Word, and database software.
Understanding of databases and knowledge management tools; ability to query and tailor reports.
Flexible to work any 8‑hour shift, including evenings and overnight.
Desired Skills
1+ year of IT helpdesk experience in a Windows call center environment.
Experience with ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX.
Strong oral and written communication skills.
Customer‑service orientation.
Problem analysis and problem‑solving ability.
Attention to detail.
Salary Target salary range: $40,001 – $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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