Energy Jobline ZR
Mortgage Loan Servicing Representative (Remote-Hybrid) in Upper Marlboro
Energy Jobline ZR, Upper Marlboro, Maryland, us, 20792
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Job DescriptionJob DescriptionNASA Federal Credit Union is in search of a
Mortgage Loan Servicing Representative
responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services.
The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions .
This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis.
It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust.
The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections. ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following with other duties may be assigned.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Level I:
Address member correspondence via inbound/outbound phone calls and email
Ensures accurate and timely of periodic billing statements
Onboards new first mortgages to FICS
Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
Completes Verification of Mortgage forms
Processes payoff requests and transactions for all real estate loan types
Posts payments to all real estate loan types
Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
May be cross trained in select duties of the Mortgage Loan Servicing Representative II position
Level II: (In addition to the requirements of Level I)
Sets up escrow accounts for new mortgages
Performs servicing transfers for loans sold to new investors
Responsible for transferring mortgages to investors in MERS in a timely manner
Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust
Files all mortgage documents within the vault and tracks outgoing original documents
Verifies accuracy of 10% of new mortgages and critical fields
Responsible for research and corrections to mortgages
Responsible for mortgage account transfers due to security breach or removal of member from account
Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections
Assists in the preparation of yearly 1098 and 1099 tax forms
Reviews daily, weekly, and monthly reports
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position
May be cross trained in select duties of the Mortgage Servicing Representative III position
Level III: (In addition to the requirements of Level I & II)
Reviews and audits new escrow setups for accuracy
Disburses payment of taxes, insurance, and private mortgage insurance
Contacts member regarding delinquent taxes and cancellation of insurance
Responsible for the force placement of hazard and flood insurance as needed
Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
Analyzes, prepares, and mails annual escrow analysis statements
Processes final escrow disbursements
Reviews member requests for waiver of existing escrow accounts
Reviews member requests for waiver of private mortgage insurance
Coordinates mortgage hazard and flood insurance claims
Files blanket coverage claims for home equity lines/loans
Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
Responsible for loan modifications/partial releases on all real estate loan types
Responsible for reviewing and processing year-end tax statements
Completes MERS audits, tracks receipt of transfers on Correspondent Loans
Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions
Education and Experience: Level I:
A high school diploma or general education degree (GED) and
one-year relevant experience and/or training required
Excellent communication skills – written, oral, and listening
Ability to work independently, as well as collaboratively
Acute sense of urgency, with strong time management skills – meeting critical deadlines/goals with accurate work
Ability to prioritize and multi-task
Must be proficient in Microsoft Suite
Level II: (In addition to the requirements of Level I)
A high school diploma or general education degree (GED) and
two to four years relevant experience required
Level III: (In addition to the requirements of Level I & II)
Bachelor’s Degree in relevant field and three to six years relevant experience required
Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.
Our generous benefit package includes:
$45,000 - $65,520 / Annually ( based on experience and level )
Remote-Hybrid (will require onsite presence)
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits
(Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term
Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term
Insurance+
Voluntary Long-term Care Insurance+
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Theft Protection (Additional to add family members)+*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
Position is overtime eligible. Posted 10/24/25.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob DescriptionNASA Federal Credit Union is in search of a
Mortgage Loan Servicing Representative
responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services.
The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions .
This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis.
It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust.
The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections. ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following with other duties may be assigned.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Level I:
Address member correspondence via inbound/outbound phone calls and email
Ensures accurate and timely of periodic billing statements
Onboards new first mortgages to FICS
Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
Completes Verification of Mortgage forms
Processes payoff requests and transactions for all real estate loan types
Posts payments to all real estate loan types
Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
May be cross trained in select duties of the Mortgage Loan Servicing Representative II position
Level II: (In addition to the requirements of Level I)
Sets up escrow accounts for new mortgages
Performs servicing transfers for loans sold to new investors
Responsible for transferring mortgages to investors in MERS in a timely manner
Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust
Files all mortgage documents within the vault and tracks outgoing original documents
Verifies accuracy of 10% of new mortgages and critical fields
Responsible for research and corrections to mortgages
Responsible for mortgage account transfers due to security breach or removal of member from account
Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections
Assists in the preparation of yearly 1098 and 1099 tax forms
Reviews daily, weekly, and monthly reports
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position
May be cross trained in select duties of the Mortgage Servicing Representative III position
Level III: (In addition to the requirements of Level I & II)
Reviews and audits new escrow setups for accuracy
Disburses payment of taxes, insurance, and private mortgage insurance
Contacts member regarding delinquent taxes and cancellation of insurance
Responsible for the force placement of hazard and flood insurance as needed
Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
Analyzes, prepares, and mails annual escrow analysis statements
Processes final escrow disbursements
Reviews member requests for waiver of existing escrow accounts
Reviews member requests for waiver of private mortgage insurance
Coordinates mortgage hazard and flood insurance claims
Files blanket coverage claims for home equity lines/loans
Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
Responsible for loan modifications/partial releases on all real estate loan types
Responsible for reviewing and processing year-end tax statements
Completes MERS audits, tracks receipt of transfers on Correspondent Loans
Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions
Education and Experience: Level I:
A high school diploma or general education degree (GED) and
one-year relevant experience and/or training required
Excellent communication skills – written, oral, and listening
Ability to work independently, as well as collaboratively
Acute sense of urgency, with strong time management skills – meeting critical deadlines/goals with accurate work
Ability to prioritize and multi-task
Must be proficient in Microsoft Suite
Level II: (In addition to the requirements of Level I)
A high school diploma or general education degree (GED) and
two to four years relevant experience required
Level III: (In addition to the requirements of Level I & II)
Bachelor’s Degree in relevant field and three to six years relevant experience required
Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.
Our generous benefit package includes:
$45,000 - $65,520 / Annually ( based on experience and level )
Remote-Hybrid (will require onsite presence)
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits
(Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term
Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term
Insurance+
Voluntary Long-term Care Insurance+
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Theft Protection (Additional to add family members)+*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
Position is overtime eligible. Posted 10/24/25.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.