Energy Jobline ZR
Technical Support Analyst I in Little Rock
Energy Jobline ZR, Little Rock, Arkansas, United States, 72208
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Job DescriptionJob Description
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Technical Support Analyst I based at our Little Rock, AR office.
POSITION SUMMARY Technical Support Analysts, Grade I report to the IT Technical Services Supervisor and are responsible for maintaining and supporting SUI (Summit Utilities Inc.) systems, technical equipment, and practices. Technical responsibilities include Laptop, desktop, iPad, tablet and mobile phone support, software configuration on end-user devices, conferencing, and A/V support, and providing remote support to a large and geographically dispersed end-user community. Grade I Analysts should have a broad and in-depth understanding of desktop operating systems, Apple iOS, end-user hardware, Office 365, Microsoft Teams, printing, and a foundational knowledge of IP networking. Technical Support Analysts are also expected to stay current on developing technologies, trends, and best practices.
PRIMARY DUTIES AND RESPONSIBILITIES Desktop/Laptop/iPad/Tablet/Mobile Phone Support and Deployment
Hardware support
Operating systems support
Troubleshooting/repair and escalation of hardware issues
Printing support
Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software)
Imaging and deployment of replacement equipment
Software implementation support
Testing and installation of packaged and in-house developed software on systems
Assisting with software rollouts
Maintaining and ensuring the use of all Information Security tools
Escalation of software issues
Permissions support
Assistance with user account login issues
Office 365 and MFA issue troubleshooting
Adherence to SUI support practices
Providing excellent in-person and technical support
Following SUI ITIL support practices
Maintaining SUI IT inventory practices
Developing knowledge base articles.
Providing support to IT Engineering Team as required
Additional Duties
Utilizing project management practices for appropriately sized initiatives.
Taking ownership of processes and systems where assigned.
Developing and facilitating peer and end-user training as needed.
Developing and maintaining preventative maintenance procedures where assigned.
EDUCATION AND WORK EXPERIENCE • Associate degree in Information Technology or a closely related field or equivalent experience.
• 1+ years of related work experience
• Certifications such as A+, MCP, ITIL foundations highly desirable
• ITIL 4 Foundations certification will be required within 6 months of employment
KNOWLEDGE, SKILLS, ABILITIES • Ability to adapt to current technologies and maintain technical skill levels
• Work in a self-directed manner
• Communicate and engage with other team member regularly
• Demonstrate problem solving with critical thinking skills
• Ability to effectively communicate, verbally and in writing
• Ability to manage conflicting priorities and expectations
• Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, while paying close attention to details
• Demonstrate a high customer service imperative
• Ability to maintain confidentiality
• Work effectively in a diverse workforce
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , , , or protected veteran status and will not be discriminated against on the basis of or veteran status.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Technical Support Analyst I based at our Little Rock, AR office.
POSITION SUMMARY Technical Support Analysts, Grade I report to the IT Technical Services Supervisor and are responsible for maintaining and supporting SUI (Summit Utilities Inc.) systems, technical equipment, and practices. Technical responsibilities include Laptop, desktop, iPad, tablet and mobile phone support, software configuration on end-user devices, conferencing, and A/V support, and providing remote support to a large and geographically dispersed end-user community. Grade I Analysts should have a broad and in-depth understanding of desktop operating systems, Apple iOS, end-user hardware, Office 365, Microsoft Teams, printing, and a foundational knowledge of IP networking. Technical Support Analysts are also expected to stay current on developing technologies, trends, and best practices.
PRIMARY DUTIES AND RESPONSIBILITIES Desktop/Laptop/iPad/Tablet/Mobile Phone Support and Deployment
Hardware support
Operating systems support
Troubleshooting/repair and escalation of hardware issues
Printing support
Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software)
Imaging and deployment of replacement equipment
Software implementation support
Testing and installation of packaged and in-house developed software on systems
Assisting with software rollouts
Maintaining and ensuring the use of all Information Security tools
Escalation of software issues
Permissions support
Assistance with user account login issues
Office 365 and MFA issue troubleshooting
Adherence to SUI support practices
Providing excellent in-person and technical support
Following SUI ITIL support practices
Maintaining SUI IT inventory practices
Developing knowledge base articles.
Providing support to IT Engineering Team as required
Additional Duties
Utilizing project management practices for appropriately sized initiatives.
Taking ownership of processes and systems where assigned.
Developing and facilitating peer and end-user training as needed.
Developing and maintaining preventative maintenance procedures where assigned.
EDUCATION AND WORK EXPERIENCE • Associate degree in Information Technology or a closely related field or equivalent experience.
• 1+ years of related work experience
• Certifications such as A+, MCP, ITIL foundations highly desirable
• ITIL 4 Foundations certification will be required within 6 months of employment
KNOWLEDGE, SKILLS, ABILITIES • Ability to adapt to current technologies and maintain technical skill levels
• Work in a self-directed manner
• Communicate and engage with other team member regularly
• Demonstrate problem solving with critical thinking skills
• Ability to effectively communicate, verbally and in writing
• Ability to manage conflicting priorities and expectations
• Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, while paying close attention to details
• Demonstrate a high customer service imperative
• Ability to maintain confidentiality
• Work effectively in a diverse workforce
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , , , or protected veteran status and will not be discriminated against on the basis of or veteran status.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr