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Bobby Jones Links

General Manager- Hope Valley Country Club

Bobby Jones Links, Durham, North Carolina, United States, 27703

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General Manager- Hope Valley Country Club

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Bobby Jones Links

Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, Bobby Jones Links is a club management and development company rich in resources and expertise serving private, resort, daily fee, and public courses. At the core of everything we do is our commitment to serving people. We have spent more than two decades building a vibrant company culture that delivers the lifestyle, camaraderie, and experiences that members and customers desire and the environment in which our employees will thrive.

Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a General Manager. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state‑of‑the‑art tennis facility, resort‑style pool complex, and a spacious, welcoming clubhouse offering its members first‑class recreation, dining, and programming. Hope Valley is ideally situated in the heart of one of Southeast’s most vibrant, exciting areas.

Responsibilities

Provide appropriate leadership, direction, supervision, and guidance to staff in accordance with Bobby Jones Links expectations and company culture to promote positive employee morale and performance quality.

Assist in the preparation of the club’s annual budget.

Hold all departments accountable for reaching their monthly and annual financial goals.

Oversee all approved capital improvements being made at the facility and ensure they are completed on time and within budget.

Complete all required club and Bobby Jones Links weekly, monthly, and quarterly reports on time, including dashboards, pace reports, membership reports, variance analysis, and general ledger review.

Review the general ledger regularly to ensure proper coding.

Delegate support‑center‑specific and club‑specific tasks to department heads and take responsibility for tasks as needed.

Conduct a weekly department‑head staff meeting, distribute minutes, and action items to department heads and managers.

Ensure the club is operated in accordance with all applicable local, state, and federal laws.

Participate in selected community activities to enhance the prestige of the club and fulfill the public obligations as a community member.

Handle emergencies promptly and document all major incidents in an Incident Report.

Attend all or most club major events or functions, including member tournaments, parties, wedding receptions, golf outings, etc.

Maintain the club website in a timely manner.

Hire and train key department heads.

Ensure I‑9 paperwork, e‑verify, and onboarding are completed within three days of a new associate’s hire date.

Comply with all state, federal, and Bobby Jones Links rules regarding human resources, including hiring, firing, discrimination, and harassment policies.

Manage club cash flow and establish controls to safeguard funds.

Set the standard for effective management and demonstrate concern for staff development.

Oversee care and maintenance of all club physical assets and facilities.

Coordinate marketing and member‑relations programs to promote the club’s services to current and potential members.

Ensure the highest standards for food, beverage, sports, recreation, entertainment, and other club services.

Establish and monitor compliance with purchasing policies and procedures, reviewing and approving purchasing requirements.

Initiate programs to provide members with a variety of popular events.

Serve as liaison between all management staff, Bobby Jones Links, and ownership.

Maintain relations with police, fire, liquor control board, health department, and other governmental agencies.

Direct purchasing, receiving, storage, issuance, preparation, and control of all products, supplies, and equipment.

Ensure proper cleanliness and sanitation of all club facilities and environments.

Perform competitive analyses on clubs and other businesses to provide member alternatives through observation and historical reports.

Oversee risk‑management programs to ensure adequate safety measures protect members, employees, and club assets.

Handle emergencies such as fires, accidents, and breaches of security promptly and in person, emphasizing prevention through training, inspection, and enforcement.

Deliver public speaking at meetings and events.

Required Skills

Strategic thinking skills.

Execution and delegation of time‑sensitive functions required by the club.

Proficiency in Excel, Word, and club point‑of‑sales systems.

Understanding of club financials.

Thorough working knowledge of all club departments.

Education and/or Experience

Bachelor’s degree from a four‑year college or university; Hospitality Management major preferred.

Membership with the Club Managers Association of America (CMAA) and other professional associations.

Attendance at conferences, workshops, and meetings (e.g., CMAA World Conference, Club Business Expo, and CMAA chapter meetings) to stay current on industry developments.

Experience as a Clubhouse Manager or Assistant General Manager.

Management of complex capital projects required.

Preferred experience working with volunteer committees.

Physical Demands & Work Environment Requirements

Walk, sit, stand for long periods; bend, use hands, finger, or grip; talk or hear; stoop, kneel, crouch; close vision; distance vision; peripheral depth perception; adjust focus.

Perform repetitive motions such as typing.

Lift up to 25+ lbs. occasionally; push, pull, move lighter objects.

Duties

Work indoors in an environmentally controlled location.

Occasionally be exposed to outside weather conditions.

Work in noise levels that may be distracting or uncomfortable.

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