Johnstone Supply LLC
HR Generalist - Field
Johnstone Supply LLC, Fayetteville, North Carolina, United States, 28305
Overview
Now is the best time to join Johnstone Supply. As a member of the Human Resources team, the Human Resources Generalist (HR) is responsible for supporting a positive and engaging employee experience across the full employee life cycle by providing guidance to employees and leaders regarding HR programs. This role contributes to the success of Johnstone Supply by delivering responsive HR support in areas such as recruitment, onboarding, total rewards, compliance, and employee relations, aligned with business needs and company culture. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. We work with some of the largest companies in the world to provide contractors with world class products, technical expertise, and quality service. We are an equal opportunity employer committed to EEO policies and to complying with E-Verify where applicable. Responsibilities
Employee Relations & Support : Represent the company culture in all employee interactions, contribute to an inclusive and inviting culture, leverage company values when implementing employee programs, enforcing policy, and making decisions. Administer, coordinate, and support all assigned HR programs and initiatives across the company and/or for any assigned locations. Serve as a point of contact for leaders in addressing employee-related matters; coach and guide leaders in performance management and discipline as appropriate; support coaching-related needs. Conduct preliminary investigations and intake calls, escalate issues and recommendations to HRBP, and ensure proper documentation is established and retained. Draft and review associated documents for corrective actions. Share trends and recommendations with HR leadership. Serve as the primary contact for assigned areas or locations, triaging HR-related needs to the appropriate subject matter expert, HR contact, or resource for follow-up and resolution. Support and assist with employee recognition and engagement efforts; actively communicate within assigned locations. May lead, coordinate, and/or promote engagement programs companywide as assigned. Recruitment & Onboarding
Drive end-to-end recruitment efforts for assigned locations or geographies by leveraging HRIS/HCM and TA platforms; provide assistance, education, and support with interviewing and onboarding techniques and other talent acquisition best practices. Partner with hiring managers to align talent needs with strategic goals and represent Johnstone Supply’s employer brand throughout the full recruitment cycle. Lead a structured onboarding process from offer acceptance through new hire integration, ensuring seamless coordination with hiring leaders and cross-functional teams. Provide guidance on onboarding best practices, conduct regular follow-ups to support retention, and enhance the new hire experience through personalized support and engagement to ensure a positive new hire experience. Payroll Support, Total Rewards, and Leaves
Support total rewards initiatives (benefits, wellness, tuition reimbursement, etc.); administer and lead all aspects of assigned programs. Coordinate enrollment and other meetings/events; provide reports, analysis, and research for issue resolution and serve as a point of contact for employee questions and program needs. Share feedback related to employee program offerings with HR management. Work with appropriate personnel to ensure payroll is processed accurately and timely. Support employees and leaders with payroll, leave, and attendance-related functions, providing education and support and implementing changes as needed. Serve as a point of contact for all leave-related needs; administer related programs, ensure compliance, communication, and effective case management with documentation and reporting. Act as employee-facing workers’ compensation liaison, from initial intake through case management to resolution for assigned locations or organization-wide as needed. Respond timely to employment-related requests from unemployment claims, employment verifications, and other inquiries. HRIS / HCM & Compliance
Utilize HRIS/HCM and various platforms to administer programs and support employees and leaders; provide training on systems as appropriate. Assist with integration and problem resolution to ensure successful data integration and use across platforms (e.g., payroll, benefits, performance). Create and maintain accurate information in various formats and platforms, ensuring confidentiality and privacy compliance; maintain compliant records management including timely HRIS/HCM data entry. Position requirements
Bachelor’s degree (B.S./B.A.) in Human Resources Management or related discipline, or an equivalent combination of education, training, and experience. Minimum of three years of experience as an HR Generalist or HR Specialist. Proficiency in at least three HR disciplines (e.g., employee relations, performance management, employment law, policy interpretation, talent acquisition, HRIS/HCM, payroll administration, compensation and benefits, leave management). Knowledge of HR practices including hiring, training, coaching, and performance management. Familiarity with employment laws and compliance requirements (leave laws, ADA, EEO). Understanding of employee benefits and plan administration. Strong technical acumen and experience with HRIS/HCM, LMS, and ATS systems; familiarity with ADP, iCIMS, or similar platforms preferred but not required. Ability to use Microsoft Office applications (Outlook, Word, Excel, PowerPoint). English proficiency in verbal and written formats required; Spanish language ability preferred but not required. PHR or SHRM-CP preferred. Company culture & benefits
Johnstone Supply values safety, customer focus, teamwork, ownership, and innovation. Comprehensive benefits including medical, dental, vision, wellness programs, PTO, retirement match, holiday pay, life insurance, disability, EAP, tuition reimbursement, employee discounts, referral programs, and more. Bi-weekly pay schedule; opportunities for scholarships and various incentive plans. We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience. Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies with over 450 distributor branches and 6 distribution centers. We work with Daikin / Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu to provide contractors with world-class products, technical expertise, and quality service. EOE & E-Verify Participating Employer.
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Now is the best time to join Johnstone Supply. As a member of the Human Resources team, the Human Resources Generalist (HR) is responsible for supporting a positive and engaging employee experience across the full employee life cycle by providing guidance to employees and leaders regarding HR programs. This role contributes to the success of Johnstone Supply by delivering responsive HR support in areas such as recruitment, onboarding, total rewards, compliance, and employee relations, aligned with business needs and company culture. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. We work with some of the largest companies in the world to provide contractors with world class products, technical expertise, and quality service. We are an equal opportunity employer committed to EEO policies and to complying with E-Verify where applicable. Responsibilities
Employee Relations & Support : Represent the company culture in all employee interactions, contribute to an inclusive and inviting culture, leverage company values when implementing employee programs, enforcing policy, and making decisions. Administer, coordinate, and support all assigned HR programs and initiatives across the company and/or for any assigned locations. Serve as a point of contact for leaders in addressing employee-related matters; coach and guide leaders in performance management and discipline as appropriate; support coaching-related needs. Conduct preliminary investigations and intake calls, escalate issues and recommendations to HRBP, and ensure proper documentation is established and retained. Draft and review associated documents for corrective actions. Share trends and recommendations with HR leadership. Serve as the primary contact for assigned areas or locations, triaging HR-related needs to the appropriate subject matter expert, HR contact, or resource for follow-up and resolution. Support and assist with employee recognition and engagement efforts; actively communicate within assigned locations. May lead, coordinate, and/or promote engagement programs companywide as assigned. Recruitment & Onboarding
Drive end-to-end recruitment efforts for assigned locations or geographies by leveraging HRIS/HCM and TA platforms; provide assistance, education, and support with interviewing and onboarding techniques and other talent acquisition best practices. Partner with hiring managers to align talent needs with strategic goals and represent Johnstone Supply’s employer brand throughout the full recruitment cycle. Lead a structured onboarding process from offer acceptance through new hire integration, ensuring seamless coordination with hiring leaders and cross-functional teams. Provide guidance on onboarding best practices, conduct regular follow-ups to support retention, and enhance the new hire experience through personalized support and engagement to ensure a positive new hire experience. Payroll Support, Total Rewards, and Leaves
Support total rewards initiatives (benefits, wellness, tuition reimbursement, etc.); administer and lead all aspects of assigned programs. Coordinate enrollment and other meetings/events; provide reports, analysis, and research for issue resolution and serve as a point of contact for employee questions and program needs. Share feedback related to employee program offerings with HR management. Work with appropriate personnel to ensure payroll is processed accurately and timely. Support employees and leaders with payroll, leave, and attendance-related functions, providing education and support and implementing changes as needed. Serve as a point of contact for all leave-related needs; administer related programs, ensure compliance, communication, and effective case management with documentation and reporting. Act as employee-facing workers’ compensation liaison, from initial intake through case management to resolution for assigned locations or organization-wide as needed. Respond timely to employment-related requests from unemployment claims, employment verifications, and other inquiries. HRIS / HCM & Compliance
Utilize HRIS/HCM and various platforms to administer programs and support employees and leaders; provide training on systems as appropriate. Assist with integration and problem resolution to ensure successful data integration and use across platforms (e.g., payroll, benefits, performance). Create and maintain accurate information in various formats and platforms, ensuring confidentiality and privacy compliance; maintain compliant records management including timely HRIS/HCM data entry. Position requirements
Bachelor’s degree (B.S./B.A.) in Human Resources Management or related discipline, or an equivalent combination of education, training, and experience. Minimum of three years of experience as an HR Generalist or HR Specialist. Proficiency in at least three HR disciplines (e.g., employee relations, performance management, employment law, policy interpretation, talent acquisition, HRIS/HCM, payroll administration, compensation and benefits, leave management). Knowledge of HR practices including hiring, training, coaching, and performance management. Familiarity with employment laws and compliance requirements (leave laws, ADA, EEO). Understanding of employee benefits and plan administration. Strong technical acumen and experience with HRIS/HCM, LMS, and ATS systems; familiarity with ADP, iCIMS, or similar platforms preferred but not required. Ability to use Microsoft Office applications (Outlook, Word, Excel, PowerPoint). English proficiency in verbal and written formats required; Spanish language ability preferred but not required. PHR or SHRM-CP preferred. Company culture & benefits
Johnstone Supply values safety, customer focus, teamwork, ownership, and innovation. Comprehensive benefits including medical, dental, vision, wellness programs, PTO, retirement match, holiday pay, life insurance, disability, EAP, tuition reimbursement, employee discounts, referral programs, and more. Bi-weekly pay schedule; opportunities for scholarships and various incentive plans. We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience. Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies with over 450 distributor branches and 6 distribution centers. We work with Daikin / Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu to provide contractors with world-class products, technical expertise, and quality service. EOE & E-Verify Participating Employer.
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