Jobs via Dice
Information Technology Specialist
Jobs via Dice, Albuquerque, New Mexico, United States, 87101
Overview
Galapagos Federal Systems LLC is seeking an enthusiastic Information Technology Specialist to join our team of skilled and diverse professionals. The role reports to senior technicians and involves general IT maintenance, troubleshooting and repairing computer systems and peripheral equipment, and managing service actions through a ticketing system.
You will install and configure PCs, servers, UPS, printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations, while ensuring proper connectivity and compliance with manufacturer and security specifications. The position also includes monitoring, securing, and patching network devices, supporting hardware and software accountability, and handling equipment setup, moves, and disposal in accordance with security regulations. Additional responsibilities include troubleshooting access card issues, assisting in informal training, and performing other IT duties as assigned.
Key Responsibilities
Support all aspects of PCs, hardware, wireless networking, and software, including installation, testing, configuration, and operations
Maintain workstations, network access, and system documentation
Perform Video Teleconference (VTC) system administration, scheduling, and configuration as needed
Provide network and client support, including account creation, modification, and deletion
Deliver multi-level Help Desk support, troubleshooting all hardware and software issues
Perform hardware and software system upgrades, modifications, and configuration
Configure and support desktops and laptops
Analyze and troubleshoot system anomalies
Prepare systems for operational use and support operational testing
Manage IT workflows and ticketing systems efficiently
Required Skills & Experience
Active Top Secret clearance with SCI eligibility (TS/SCI)
9 months experience in a SAP and/or SCI environment, with work in this environment within the last five years
3+ years of relevant DoD work experience
Experience working on an IT Help Desk, supporting IT issues and interacting with customers
Strong communication and interpersonal skills, with the ability to thrive in a fast‑paced environment
Education & Certifications Required
Bachelor's degree: Arts (BA) or Science (BS)
Equivalent work experience may be considered in lieu of education
CompTIA Network+ or equivalent to meet DODM 8140.03 Tech Support Specialist Level 1
Preferred
Security+ or equivalent to meet DODM 8140.03, or must obtain within 6 months of hire
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental Leave
Tuition reimbursement
Paid federal holidays
Security Clearance A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and may need to lift up to thirty pounds.
Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA-Certified NHO‑owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions.
Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing; positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or other eligible veteran status or legally protected characteristics.
Posted Salary Range: USD $60,000.00 – USD $70,000.00 /Yr.
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You will install and configure PCs, servers, UPS, printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations, while ensuring proper connectivity and compliance with manufacturer and security specifications. The position also includes monitoring, securing, and patching network devices, supporting hardware and software accountability, and handling equipment setup, moves, and disposal in accordance with security regulations. Additional responsibilities include troubleshooting access card issues, assisting in informal training, and performing other IT duties as assigned.
Key Responsibilities
Support all aspects of PCs, hardware, wireless networking, and software, including installation, testing, configuration, and operations
Maintain workstations, network access, and system documentation
Perform Video Teleconference (VTC) system administration, scheduling, and configuration as needed
Provide network and client support, including account creation, modification, and deletion
Deliver multi-level Help Desk support, troubleshooting all hardware and software issues
Perform hardware and software system upgrades, modifications, and configuration
Configure and support desktops and laptops
Analyze and troubleshoot system anomalies
Prepare systems for operational use and support operational testing
Manage IT workflows and ticketing systems efficiently
Required Skills & Experience
Active Top Secret clearance with SCI eligibility (TS/SCI)
9 months experience in a SAP and/or SCI environment, with work in this environment within the last five years
3+ years of relevant DoD work experience
Experience working on an IT Help Desk, supporting IT issues and interacting with customers
Strong communication and interpersonal skills, with the ability to thrive in a fast‑paced environment
Education & Certifications Required
Bachelor's degree: Arts (BA) or Science (BS)
Equivalent work experience may be considered in lieu of education
CompTIA Network+ or equivalent to meet DODM 8140.03 Tech Support Specialist Level 1
Preferred
Security+ or equivalent to meet DODM 8140.03, or must obtain within 6 months of hire
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental Leave
Tuition reimbursement
Paid federal holidays
Security Clearance A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and may need to lift up to thirty pounds.
Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA-Certified NHO‑owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions.
Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing; positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or other eligible veteran status or legally protected characteristics.
Posted Salary Range: USD $60,000.00 – USD $70,000.00 /Yr.
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