New Hanover County
Overview
Are you ready for a career that combines challenge, responsibility, and the opportunity to make a positive impact in your community? New Hanover County is looking for
Telecommunicators
to answer emergency calls and monitor radio dispatch in our 911 Public Safety Communications Center. We're seeking dedicated individuals to provide the most efficient, accurate, and professional service. Join us in making a difference right where you live!
This is a continuous posting. Applications are accepted throughout the year.
Responsibilities
Dispatching appropriate emergency and non‑emergency personnel to calls for service and/or complaints.
Receiving and dispatching calls to appropriate personnel and securing proper information from persons in a state of excitement or panic to assure adequate response.
Prioritizing calls based upon nature of request for services, availability of units, and other pertinent information.
Monitoring radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
Maintaining accurate logs in Computer Aided Dispatch (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
Monitoring and maintaining accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
Preparing and maintaining a variety of records and logs including warrant files, National Crime Information Center (NCIC) and/or Division of Criminal Information (DCI) entry files, and other required records as needed.
Operating a manual dispatching system when automatic systems are not functioning or when necessary.
Performing other related duties as required and assigned.
Must be able to work nights, weekends, holidays, order‑in coverage, and unrestricted mandatory overtime in a 24‑hour operation requiring shift work and assigned shift changes.
Qualifications
High school diploma/GED and 1 year of related experience involving a high level of multi‑tasking and public contact, preferably using communications equipment such as a two‑way radio and computers in a high stress setting; or an equivalent combination of education and experience.
Knowledge of Computer Aided Dispatch (CAD) desired.
Knowledge of county streets, highways, and waterways preferred.
Bilingual in English and Spanish a plus.
Requirements Must be able to obtain CPR, DCI (Department of Criminal Investigation) operator and emergency medical, fire & police dispatch certifications; training provided. Must be able to obtain DCI certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Schedule & Work Hours Full‑time applicants will be assigned 12‑hour shifts on either dayshift, nightshift, or a midshift, according to department needs; includes weekends and holidays. Part‑time applicants will be assigned no more than 19 hours per week, including weekends and holidays. Part‑time positions of 19 hours a week or less are not eligible for benefits.
Benefits & Compensation Salary: starting at $44,152.00 annually plus a competitive benefits package. Employees working the night shift receive a 5% pay differential for hours worked between 7 pm and 7 am. Bilingual candidates able to read, speak, and write in Spanish and English in the same degree of fluency are eligible for a 5% differential when performing duties utilizing this skill.
Sign‑On Bonus Candidates accepting regular‑benefits eligible employment will receive a one‑time sign‑on bonus of $2,000, with half paid upon starting in the position and the second half paid upon successful completion of the introductory period. If the employee voluntarily resigns before one year of service, the bonus amount is repaid on a prorated basis.
Application Process Applications are accepted year‑round. Active files are retained for 90 days. Those referred to the department will receive a timed aptitude test, including typing. All updates regarding an application can be viewed through the applicant portal.
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Telecommunicators
to answer emergency calls and monitor radio dispatch in our 911 Public Safety Communications Center. We're seeking dedicated individuals to provide the most efficient, accurate, and professional service. Join us in making a difference right where you live!
This is a continuous posting. Applications are accepted throughout the year.
Responsibilities
Dispatching appropriate emergency and non‑emergency personnel to calls for service and/or complaints.
Receiving and dispatching calls to appropriate personnel and securing proper information from persons in a state of excitement or panic to assure adequate response.
Prioritizing calls based upon nature of request for services, availability of units, and other pertinent information.
Monitoring radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
Maintaining accurate logs in Computer Aided Dispatch (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
Monitoring and maintaining accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
Preparing and maintaining a variety of records and logs including warrant files, National Crime Information Center (NCIC) and/or Division of Criminal Information (DCI) entry files, and other required records as needed.
Operating a manual dispatching system when automatic systems are not functioning or when necessary.
Performing other related duties as required and assigned.
Must be able to work nights, weekends, holidays, order‑in coverage, and unrestricted mandatory overtime in a 24‑hour operation requiring shift work and assigned shift changes.
Qualifications
High school diploma/GED and 1 year of related experience involving a high level of multi‑tasking and public contact, preferably using communications equipment such as a two‑way radio and computers in a high stress setting; or an equivalent combination of education and experience.
Knowledge of Computer Aided Dispatch (CAD) desired.
Knowledge of county streets, highways, and waterways preferred.
Bilingual in English and Spanish a plus.
Requirements Must be able to obtain CPR, DCI (Department of Criminal Investigation) operator and emergency medical, fire & police dispatch certifications; training provided. Must be able to obtain DCI certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Schedule & Work Hours Full‑time applicants will be assigned 12‑hour shifts on either dayshift, nightshift, or a midshift, according to department needs; includes weekends and holidays. Part‑time applicants will be assigned no more than 19 hours per week, including weekends and holidays. Part‑time positions of 19 hours a week or less are not eligible for benefits.
Benefits & Compensation Salary: starting at $44,152.00 annually plus a competitive benefits package. Employees working the night shift receive a 5% pay differential for hours worked between 7 pm and 7 am. Bilingual candidates able to read, speak, and write in Spanish and English in the same degree of fluency are eligible for a 5% differential when performing duties utilizing this skill.
Sign‑On Bonus Candidates accepting regular‑benefits eligible employment will receive a one‑time sign‑on bonus of $2,000, with half paid upon starting in the position and the second half paid upon successful completion of the introductory period. If the employee voluntarily resigns before one year of service, the bonus amount is repaid on a prorated basis.
Application Process Applications are accepted year‑round. Active files are retained for 90 days. Those referred to the department will receive a timed aptitude test, including typing. All updates regarding an application can be viewed through the applicant portal.
#J-18808-Ljbffr