TEKsystems
Job Description
A client of TEKsystems is looking for an IT Support Specialist to join their team on a contract‑to‑hire.
Primary Responsibilities
Provides IT desktop services/support for employees and customers.
Participate in answering incoming support calls and managing call queue.
Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
Facilitate accurate records by ensuring equipment asset tags are updated in system.
Provide technical knowledge and advice to drive improvement initiatives.
Delivery of defined starter/mover/leaver services.
Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.
Required Qualifications
Education: Associate's Degree or equivalent combination of education and work experience.
Experience: 2 years relevant experience.
Preferred Competencies / Skills
Excellent communication, networking, and relationship management skills.
Excellent customer service focused attitude.
Ability to prioritize and work under pressure.
Attention to detail.
Preferred Knowledge
Knowledge of general computer troubleshooting and support.
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
Microsoft Windows 11
Microsoft Office
Citrix Workspace
Active Directory
VPN
MFPs (multi‑function printers)
Additional Skills & Qualifications This person will partner with the call center team for tickets/emails/calls that need to be supported. Calls coming in can be from internal end users, external agents, and customers. The biggest responsibility for this person will be managing the phone queue. They have 5 people on the call center team that this person will be working with. The person will work with this team and potentially others. They can escalate to the hardware support team or application support team. They utilize Manage Engine ticketing system.
Experience Level Intermediate Level
Pay and Benefits Pay range: $25.00 – $28.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Ramsey, MN.
Application Deadline This position is anticipated to close on Nov 10, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Primary Responsibilities
Provides IT desktop services/support for employees and customers.
Participate in answering incoming support calls and managing call queue.
Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
Facilitate accurate records by ensuring equipment asset tags are updated in system.
Provide technical knowledge and advice to drive improvement initiatives.
Delivery of defined starter/mover/leaver services.
Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.
Required Qualifications
Education: Associate's Degree or equivalent combination of education and work experience.
Experience: 2 years relevant experience.
Preferred Competencies / Skills
Excellent communication, networking, and relationship management skills.
Excellent customer service focused attitude.
Ability to prioritize and work under pressure.
Attention to detail.
Preferred Knowledge
Knowledge of general computer troubleshooting and support.
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
Microsoft Windows 11
Microsoft Office
Citrix Workspace
Active Directory
VPN
MFPs (multi‑function printers)
Additional Skills & Qualifications This person will partner with the call center team for tickets/emails/calls that need to be supported. Calls coming in can be from internal end users, external agents, and customers. The biggest responsibility for this person will be managing the phone queue. They have 5 people on the call center team that this person will be working with. The person will work with this team and potentially others. They can escalate to the hardware support team or application support team. They utilize Manage Engine ticketing system.
Experience Level Intermediate Level
Pay and Benefits Pay range: $25.00 – $28.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Ramsey, MN.
Application Deadline This position is anticipated to close on Nov 10, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr