GHP Management
Assistant Area Manager - Temporary
GHP Management, Los Angeles, California, United States, 90079
Assistant Area Manager - Temporary
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GHP Management
As the Temporary Assistant Area Manager, you are a team builder and leader who provides support, mentorship and direction to ensure a high level of Employee and Resident Engagement. You are responsible for achieving renewal, rent collections, compliance and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents.
Leadership
Responsible for creating a safe, respectful, and productive environment.
Oversee Resident Services and Accounting teams. Provide leadership by setting a Service Excellence standard and inspiring the teams to achieve it.
Select, hire, train, coach and provide feedback to the team to deliver Service Excellence.
Identify challenges early on and take corrective measures as necessary.
Empower employees to solve problems and achieve goals through immediate resolution by training the team to prevent future challenges.
Perform comprehensive annual reviews of all direct reports and create personal goals for individuals.
Operations and Financial Performance
Oversee rent collection efforts through delinquency management and preventative steps to reduce evictions and write-offs.
Ensure resident notices are delivered within established guidelines and are in compliance with related Fair Housing laws and local ordinances.
Proactively monitor Community financial performance and create action plans to address opportunities and demonstrate positive growth.
Participate in annual budget preparations including gathering contracts, capital bids, and revenue projections.
Oversee payables/receivables, SB90 compliance and other accounting activities, including month-end.
Create team schedules and approve employee timecards as well as time off requests.
Resident Services
Accountable for the overall satisfaction of the residents.
Effectively handle escalated resident requests and concerns.
Oversee renewal strategy, practices, and consistent reporting.
Partner with the Area Manager to oversee online reputation and resident survey program by responding to reviews and identifying areas of strengths and opportunities.
Regularly audit resident files to ensure compliance with documentation practices (e.g. notices, renters’ insurance).
Conduct weekly/monthly property walks to ensure Community compliance with GHP standards (e.g. patio/balcony walks).
Oversee resident events.
Professional Requirements
3+ years accounting and resident services experience at a community of 700-900+ units or more.
3+ years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint).
Associate’s Degree in Business Administration and/or ARM or CPM certification preferred.
2-3 years experience managing a team.
Strong working knowledge of Fair Housing requirements.
Physical Requirements
Regular and physical attendance is required.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
Constantly operate computer and other office machinery.
Occasionally lift/move/carry up to 25 lbs with/without assistance.
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
Constantly work in outdoor weather conditions.
Will require local travel.
Salary Range:
$72,800 - $78,000 Annually, DOE.
Benefits
100% Employee coverage options for Medical, Dental, Vision.
401(k) plan with employer match.
Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
Employee Assistance program.
Tuition Assistance.
Dependent Care and Medical Flexible Spending Accounts.
Life & ADÃ
Insurance.
Pet Insurance.
Employee Exclusive Discounts.
Lucrative referral bonus program.
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at
GHP Management
As the Temporary Assistant Area Manager, you are a team builder and leader who provides support, mentorship and direction to ensure a high level of Employee and Resident Engagement. You are responsible for achieving renewal, rent collections, compliance and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents.
Leadership
Responsible for creating a safe, respectful, and productive environment.
Oversee Resident Services and Accounting teams. Provide leadership by setting a Service Excellence standard and inspiring the teams to achieve it.
Select, hire, train, coach and provide feedback to the team to deliver Service Excellence.
Identify challenges early on and take corrective measures as necessary.
Empower employees to solve problems and achieve goals through immediate resolution by training the team to prevent future challenges.
Perform comprehensive annual reviews of all direct reports and create personal goals for individuals.
Operations and Financial Performance
Oversee rent collection efforts through delinquency management and preventative steps to reduce evictions and write-offs.
Ensure resident notices are delivered within established guidelines and are in compliance with related Fair Housing laws and local ordinances.
Proactively monitor Community financial performance and create action plans to address opportunities and demonstrate positive growth.
Participate in annual budget preparations including gathering contracts, capital bids, and revenue projections.
Oversee payables/receivables, SB90 compliance and other accounting activities, including month-end.
Create team schedules and approve employee timecards as well as time off requests.
Resident Services
Accountable for the overall satisfaction of the residents.
Effectively handle escalated resident requests and concerns.
Oversee renewal strategy, practices, and consistent reporting.
Partner with the Area Manager to oversee online reputation and resident survey program by responding to reviews and identifying areas of strengths and opportunities.
Regularly audit resident files to ensure compliance with documentation practices (e.g. notices, renters’ insurance).
Conduct weekly/monthly property walks to ensure Community compliance with GHP standards (e.g. patio/balcony walks).
Oversee resident events.
Professional Requirements
3+ years accounting and resident services experience at a community of 700-900+ units or more.
3+ years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint).
Associate’s Degree in Business Administration and/or ARM or CPM certification preferred.
2-3 years experience managing a team.
Strong working knowledge of Fair Housing requirements.
Physical Requirements
Regular and physical attendance is required.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
Constantly operate computer and other office machinery.
Occasionally lift/move/carry up to 25 lbs with/without assistance.
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
Constantly work in outdoor weather conditions.
Will require local travel.
Salary Range:
$72,800 - $78,000 Annually, DOE.
Benefits
100% Employee coverage options for Medical, Dental, Vision.
401(k) plan with employer match.
Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
Employee Assistance program.
Tuition Assistance.
Dependent Care and Medical Flexible Spending Accounts.
Life & ADÃ
Insurance.
Pet Insurance.
Employee Exclusive Discounts.
Lucrative referral bonus program.
#J-18808-Ljbffr