Philips
Order Management Specialist
As an Order Management Specialist you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process.
Responsibilities
Ensures comprehensive oversight of order fulfillment, including processing returns, to maintain seamless operations across various sales channels, quickly addressing any deviations or specific issues to enhance process efficiency.
Provides timely updates on sales order receipts and status, facilitating informed decision-making and strategic planning by monitoring sales activities and performance metrics.
Coordinates the administrative flow of sales orders, ensuring accuracy, compliance, and consistency from intake to recognition to maintain operational reliability.
Facilitates weekly order book review meetings for optimal alignment between factory and market groups, optimizing order allocation and ensuring effective communication and coordination.
Manages exceptions and engages proactively with internal stakeholders, overseeing pre-screening and special orders while resolving discrepancies and claims to maintain accuracy and customer satisfaction.
Qualifications
Possesses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
Has 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.
Knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
Customer‑focused professional with critical thinking, strong communication skills and innovative problem‑solving skills. Excels at meeting tight deadlines, resolving escalated issues, and is forward‑thinking with strong organizational abilities.
May be required to work overtime, based on business &/or departmental needs.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Work Environment We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. This is an in‑office role.
About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Compensation The pay range for this position in Nashville, TN is an hourly range from $23.65 to $37.85. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Relocation & Work Authorization US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
Notice This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.
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Responsibilities
Ensures comprehensive oversight of order fulfillment, including processing returns, to maintain seamless operations across various sales channels, quickly addressing any deviations or specific issues to enhance process efficiency.
Provides timely updates on sales order receipts and status, facilitating informed decision-making and strategic planning by monitoring sales activities and performance metrics.
Coordinates the administrative flow of sales orders, ensuring accuracy, compliance, and consistency from intake to recognition to maintain operational reliability.
Facilitates weekly order book review meetings for optimal alignment between factory and market groups, optimizing order allocation and ensuring effective communication and coordination.
Manages exceptions and engages proactively with internal stakeholders, overseeing pre-screening and special orders while resolving discrepancies and claims to maintain accuracy and customer satisfaction.
Qualifications
Possesses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
Has 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.
Knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
Customer‑focused professional with critical thinking, strong communication skills and innovative problem‑solving skills. Excels at meeting tight deadlines, resolving escalated issues, and is forward‑thinking with strong organizational abilities.
May be required to work overtime, based on business &/or departmental needs.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Work Environment We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. This is an in‑office role.
About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Compensation The pay range for this position in Nashville, TN is an hourly range from $23.65 to $37.85. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Relocation & Work Authorization US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
Notice This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.
#J-18808-Ljbffr