PGA TOUR Superstore
Apply for the
Golf Club Repair Associate
role at
PGA TOUR Superstore
in Cathedral City, CA.
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re‑gripping, re‑shafting, loft and lie adjustments, and front‑end operations such as returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well‑kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities
Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors, building lasting relationships.
Execute all club services such as re‑gripping, re‑shafting, loft & lie measurements and adjustments.
Execute all front‑end operations: returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
Assist in keeping front‑end and services merchandise present at a premiere stock and visual level to drive sales and customer experience.
Ensure all club services and front‑end areas, equipment, and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintain the club services desk and surrounding area in a clean, professional presentation.
Provide exceptional customer service by communicating repair options, costs, and timelines clearly.
Assess and diagnose issues with golf clubs to determine necessary repairs.
Document repair orders, track work progress, and maintain accurate records of services performed for customer reference via the Golf & Tennis Services App.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
Champion products and services offerings, inform, educate, and promote them to customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.
Qualifications And Skills Required
Strong listening and interpersonal skills; good verbal and written communication.
Basic computer skills with knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines.
High School Diploma or equivalent.
Preferred: 2+ years in retail materials handling, club repair or similar experience.
Physical capabilities: stand for extended periods, climb ladder, move throughout store, lift a 30 lb box overhead.
Flexible availability, including nights, weekends, and holidays.
Business acumen and proactive drive for results.
Strong self‑accountability.
Other Duties Duty list may change with or without notice; employee is expected to perform other duties assigned by the manager.
Equal Employment Opportunity Statement PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws prohibiting discrimination based on race, color, religion, sex, gender, age, national origin, ancestry, citizenship status, disability, veteran status, marital status, genetic information, and other protected classes. Discrimination or retaliation is prohibited.
Job Details
Seniority level: Entry level
Employment type: Part‑time
Job function: General Business, Management, and Business Development
Industry: Retail
Location: Cathedral City, CA
Pay Range: $16.75 - $19.25 per hour
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Golf Club Repair Associate
role at
PGA TOUR Superstore
in Cathedral City, CA.
Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re‑gripping, re‑shafting, loft and lie adjustments, and front‑end operations such as returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well‑kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities
Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors, building lasting relationships.
Execute all club services such as re‑gripping, re‑shafting, loft & lie measurements and adjustments.
Execute all front‑end operations: returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
Assist in keeping front‑end and services merchandise present at a premiere stock and visual level to drive sales and customer experience.
Ensure all club services and front‑end areas, equipment, and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintain the club services desk and surrounding area in a clean, professional presentation.
Provide exceptional customer service by communicating repair options, costs, and timelines clearly.
Assess and diagnose issues with golf clubs to determine necessary repairs.
Document repair orders, track work progress, and maintain accurate records of services performed for customer reference via the Golf & Tennis Services App.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
Champion products and services offerings, inform, educate, and promote them to customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.
Qualifications And Skills Required
Strong listening and interpersonal skills; good verbal and written communication.
Basic computer skills with knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines.
High School Diploma or equivalent.
Preferred: 2+ years in retail materials handling, club repair or similar experience.
Physical capabilities: stand for extended periods, climb ladder, move throughout store, lift a 30 lb box overhead.
Flexible availability, including nights, weekends, and holidays.
Business acumen and proactive drive for results.
Strong self‑accountability.
Other Duties Duty list may change with or without notice; employee is expected to perform other duties assigned by the manager.
Equal Employment Opportunity Statement PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws prohibiting discrimination based on race, color, religion, sex, gender, age, national origin, ancestry, citizenship status, disability, veteran status, marital status, genetic information, and other protected classes. Discrimination or retaliation is prohibited.
Job Details
Seniority level: Entry level
Employment type: Part‑time
Job function: General Business, Management, and Business Development
Industry: Retail
Location: Cathedral City, CA
Pay Range: $16.75 - $19.25 per hour
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