Corpay
Senior Director Implementations - AP Automation Payables
Corpay, Brentwood, Tennessee, United States, 37027
Senior Director Implementations - AP Automation Payables
Corpay is looking to hire a Senior Director of Implementation within our Implementations division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN.
In this role, you will be responsible for the customer onboarding process and associated implementation teams implementing the Corpay Payments Automation solution set and channel‑related partner onboarding. You will work closely with teams for customer set‑up, satisfaction, and success, and lead enhancements to relevant operational flows. The role requires a deep understanding of customer and partner needs, process and technology, experience in a professional services function, and adaptability.
Exceptional written and verbal communication skills, a highly professional demeanor, deep product knowledge, proactive problem solving, and the ability to monitor and analyze qualitative and quantitative data are required. You will report directly to the VP of Implementations and regularly collaborate across various business units.
How We Work
Hybrid work environment
Assigned workspace in Brentwood, TN
Company‑issued equipment
Role Responsibilities
Lead, manage, and mentor Managers of Implementation to maximize their potential and professional growth.
Formulate and implement long‑ and short‑range plans and policies to support a consistent customer onboarding experience and product adoption.
Design and evaluate implementation workflows to ensure timely and accurate boarding and high customer satisfaction.
Oversee customer handoff, partnerships, and synergies in all areas that affect onboarding and success.
Benchmark, analyze, report, and recommend growth for Corpay’s customer onboarding operations, services, and systems.
Review onboarding and activity reports, team metrics, and performance data to identify improvement areas.
Work closely with engineering and other operations departments to ensure project and customer success.
Partner with Engineering to drive enhancements to new customer experience; partner with Sales for messaging and handoffs; partner with Operations and Customer Success for ongoing positive experience.
Build excellent working relationships with key business leaders and colleagues.
Perform miscellaneous projects and duties as assigned.
Qualifications & Skills
Leadership: Engage, influence, motivate teams; delegate responsibility; provide feedback; set goals.
People resources & staff development: Deep knowledge of recruitment, training, compensation, employment relations, and HRIS; identify developmental needs; coach and mentor.
Problem solving: Identify and drive win‑win solutions; generate creative ideas; use logic and reasoning.
Customer service: Knowledge of principles and processes for providing customer service; strong communication skills.
Business acumen: Understand how business goals are achieved; use sound judgment in recommendations and decisions.
Technology: Knowledge of computer hardware, software, CRM (Salesforce), BI (PowerBI), email, chat, phone systems.
Advanced skills: Microsoft Word, Excel, PowerPoint, Outlook; advanced CRM or ticketing; bachelor’s degree in Business, Communications, or related field, or equivalent experience.
10+ years of progressive account or business management experience in a highly technical organization; experience in support, sales, product, and customer success; expertise in developing and managing processes and customer relationships.
Benefits & Perks
Medical, Dental & Vision benefits starting the first month after hire.
401k plan with automatic enrollment.
Virtual fitness classes company‑wide.
Robust PTO including holidays, vacations, sick, personal, and volunteer time.
Employee discounts with major providers.
Philanthropic support with local and national organizations.
Fun culture with contests and prizes.
Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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In this role, you will be responsible for the customer onboarding process and associated implementation teams implementing the Corpay Payments Automation solution set and channel‑related partner onboarding. You will work closely with teams for customer set‑up, satisfaction, and success, and lead enhancements to relevant operational flows. The role requires a deep understanding of customer and partner needs, process and technology, experience in a professional services function, and adaptability.
Exceptional written and verbal communication skills, a highly professional demeanor, deep product knowledge, proactive problem solving, and the ability to monitor and analyze qualitative and quantitative data are required. You will report directly to the VP of Implementations and regularly collaborate across various business units.
How We Work
Hybrid work environment
Assigned workspace in Brentwood, TN
Company‑issued equipment
Role Responsibilities
Lead, manage, and mentor Managers of Implementation to maximize their potential and professional growth.
Formulate and implement long‑ and short‑range plans and policies to support a consistent customer onboarding experience and product adoption.
Design and evaluate implementation workflows to ensure timely and accurate boarding and high customer satisfaction.
Oversee customer handoff, partnerships, and synergies in all areas that affect onboarding and success.
Benchmark, analyze, report, and recommend growth for Corpay’s customer onboarding operations, services, and systems.
Review onboarding and activity reports, team metrics, and performance data to identify improvement areas.
Work closely with engineering and other operations departments to ensure project and customer success.
Partner with Engineering to drive enhancements to new customer experience; partner with Sales for messaging and handoffs; partner with Operations and Customer Success for ongoing positive experience.
Build excellent working relationships with key business leaders and colleagues.
Perform miscellaneous projects and duties as assigned.
Qualifications & Skills
Leadership: Engage, influence, motivate teams; delegate responsibility; provide feedback; set goals.
People resources & staff development: Deep knowledge of recruitment, training, compensation, employment relations, and HRIS; identify developmental needs; coach and mentor.
Problem solving: Identify and drive win‑win solutions; generate creative ideas; use logic and reasoning.
Customer service: Knowledge of principles and processes for providing customer service; strong communication skills.
Business acumen: Understand how business goals are achieved; use sound judgment in recommendations and decisions.
Technology: Knowledge of computer hardware, software, CRM (Salesforce), BI (PowerBI), email, chat, phone systems.
Advanced skills: Microsoft Word, Excel, PowerPoint, Outlook; advanced CRM or ticketing; bachelor’s degree in Business, Communications, or related field, or equivalent experience.
10+ years of progressive account or business management experience in a highly technical organization; experience in support, sales, product, and customer success; expertise in developing and managing processes and customer relationships.
Benefits & Perks
Medical, Dental & Vision benefits starting the first month after hire.
401k plan with automatic enrollment.
Virtual fitness classes company‑wide.
Robust PTO including holidays, vacations, sick, personal, and volunteer time.
Employee discounts with major providers.
Philanthropic support with local and national organizations.
Fun culture with contests and prizes.
Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
#J-18808-Ljbffr