Mass General Brigham
Site: Massachusetts Eye and Ear Infirmary. Mass General Brigham relies on a wide range of professionals—doctors, nurses, business people, tech experts, researchers, and systems analysts—to advance its mission. As a non‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. High‑performing teams drive groundbreaking medical discoveries, and we invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Hours: Monday – Friday 8:00 am – 4:30 pm.
Job Summary Under the direction of the Sr. Manager, Operations, the Patient Access Operations Lead will provide administrative support and project work such as scheduling and registration within revenue‑cycle workflows. The role deals with a diverse group of external callers and internal contacts at all organizational levels. Independent judgment is required to plan, prioritise and organise a diversified workload.
Qualifications
Provide administrative support to ensure efficient operation of various departments.
Update and maintain the application Screensteps in a timely manner.
Establish positive relationships with clinic practice managers and MEE Call Centre leadership.
Collaborate with MEE Call Centre leadership to review staff feedback on Screensteps and take action.
Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow‑up care.
Answer incoming calls and make outgoing calls to patients to schedule follow‑up care.
Review reports and take appropriate action to resolve issues.
Process internal physician referrals in Epic.
Exhibit polite and professional communication via phone, e‑mail and mail.
Other duties as assigned.
Education High School Diploma or Equivalent required; Associate's Degree in a related field preferred.
Can this role accept experience in lieu of a degree? Yes.
Experience 1–2 years preferred in patient access services, healthcare operations or revenue‑cycle management.
Knowledge, Skills and Abilities
Proven leadership experience, including managing teams and driving performance improvement.
Strong knowledge of patient access processes, revenue‑cycle management, insurance verification and regulatory compliance.
Experience with electronic health record (EHR) systems, patient scheduling and registration software.
Excellent communication, leadership, problem‑solving and organisational skills.
Ability to work in a fast‑paced environment and manage multiple priorities effectively.
Additional Job Details (if applicable) Physical Requirements
Standing Occasionally (3–33 %)
Walking Occasionally (3–33 %)
Sitting Constantly (67–100 %)
Lifting Occasionally (3–33 %) 20 lbs – 35 lbs
Carrying Occasionally (3–33 %) 20 lbs – 35 lbs
Pushing Rarely (Less than 2 %)
Pulling Rarely (Less than 2 %)
Stooping Occasionally (3–33 %)
Kneeling Rarely (Less than 2 %)
Reaching Occasionally (3–33 %)
Talking Constantly (67–100 %)
Hearing Constantly (67–100 %)
Remote Type Onsite
Work Location 243‑245 Charles Street, Boston, MA
Scheduled Weekly Hours 40 hours
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $21.78 – $31.08 per hour
Grade 4
EEO Statement Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans With Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying the behaviors most critical for successful performance at each job level. The framework comprises ten competencies part people‑focused, part performance‑focused, and defines observable, measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilise employees across our system, and establish a strong talent pipeline.
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Hours: Monday – Friday 8:00 am – 4:30 pm.
Job Summary Under the direction of the Sr. Manager, Operations, the Patient Access Operations Lead will provide administrative support and project work such as scheduling and registration within revenue‑cycle workflows. The role deals with a diverse group of external callers and internal contacts at all organizational levels. Independent judgment is required to plan, prioritise and organise a diversified workload.
Qualifications
Provide administrative support to ensure efficient operation of various departments.
Update and maintain the application Screensteps in a timely manner.
Establish positive relationships with clinic practice managers and MEE Call Centre leadership.
Collaborate with MEE Call Centre leadership to review staff feedback on Screensteps and take action.
Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow‑up care.
Answer incoming calls and make outgoing calls to patients to schedule follow‑up care.
Review reports and take appropriate action to resolve issues.
Process internal physician referrals in Epic.
Exhibit polite and professional communication via phone, e‑mail and mail.
Other duties as assigned.
Education High School Diploma or Equivalent required; Associate's Degree in a related field preferred.
Can this role accept experience in lieu of a degree? Yes.
Experience 1–2 years preferred in patient access services, healthcare operations or revenue‑cycle management.
Knowledge, Skills and Abilities
Proven leadership experience, including managing teams and driving performance improvement.
Strong knowledge of patient access processes, revenue‑cycle management, insurance verification and regulatory compliance.
Experience with electronic health record (EHR) systems, patient scheduling and registration software.
Excellent communication, leadership, problem‑solving and organisational skills.
Ability to work in a fast‑paced environment and manage multiple priorities effectively.
Additional Job Details (if applicable) Physical Requirements
Standing Occasionally (3–33 %)
Walking Occasionally (3–33 %)
Sitting Constantly (67–100 %)
Lifting Occasionally (3–33 %) 20 lbs – 35 lbs
Carrying Occasionally (3–33 %) 20 lbs – 35 lbs
Pushing Rarely (Less than 2 %)
Pulling Rarely (Less than 2 %)
Stooping Occasionally (3–33 %)
Kneeling Rarely (Less than 2 %)
Reaching Occasionally (3–33 %)
Talking Constantly (67–100 %)
Hearing Constantly (67–100 %)
Remote Type Onsite
Work Location 243‑245 Charles Street, Boston, MA
Scheduled Weekly Hours 40 hours
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $21.78 – $31.08 per hour
Grade 4
EEO Statement Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans With Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying the behaviors most critical for successful performance at each job level. The framework comprises ten competencies part people‑focused, part performance‑focused, and defines observable, measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilise employees across our system, and establish a strong talent pipeline.
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