Adventist Health System
Consumer Experience Instructional Designer
Adventist Health System, Florida, New York, United States
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Shift
: Monday- Friday Fulltime 8:00am-5:00pm
Job Location
: Remote
The role you will contribute: The Consumer Experience Instructional Designer is responsible for the the design, development, and delivery of methods for learning tools and educational content in support of the Consumer Experience Center (CxC). This position creates in-person and online learning modules, live web-based training sessions, instructor-led training guides, and supporting materials following an instructional design process. Additionally, this role uses strong interpersonal, written, and visual communication skills to develop engaging content for frontline team members, members of leadership, and partnering departments. In addition, this position manages all training materials to ensure a globally consistent training experience and collaborates with other learning professionals and business partners. This role requires a strong understanding of adult learning theory, learner retention and application, and demonstrates graphic, layout, and instructional design skills to build engaging curriculum.
The value you will bring to the team:
Designs and develops engaging learning activities and compelling course content to enhance retention and transfer rate.
Collaborates with subject matter experts to identify target audience's training needs.
Develops instructional materials such as manuals, guides, and multimedia content.
Applies instructional design theories, practice, and methods to create effective learning experiences.
Integrates multimedia elements like videos, graphics, and audio to enhance learning.
Creates assessments and evaluation tools to measure learning outcomes and effectiveness.
Continuously updates and improves course content based on feedback and learning analytics.
Manages and organizes course materials and resources for easy access and use.
Provides support and guidance to learners throughout the course.
Other duties as assigned.
Utilizes a variety of instructional techniques and formats, including simulations, role-playing, and interactive activities.
Conducts research and analysis to ensure content is relevant and up-to-date.
The expertise and experiences you’ll need to succeed:
Bachelor's degree in Education, Instructional Design, Training or other related discipline [Required]
2+ learning design and development experience [Required]
Thorough knowledge of adult learning principles and multiple instructional design processes
Strong knowledge of adult learning principles, and creative curriculum design
Strong analytical and problem-solving skills
Exceptional written, verbal, critical thinking, problem solving, and interpersonal communication skills
Flexible mindset and adaptable nature, with the ability to rapidly change course based on needs of the business
Ability to develop workflows and business procedures
Strong organizational and coordination skills
Experience designing, developing, and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios requiring multiple branching elements
Advanced instructional software development skills in tools such as Articulate Storyline and Articulate Rise
Advanced skillsets with Microsoft Office and Adobe Creative software suite tools
Experience working in an agile (SAM) and waterfall (ADDIE) design environment
Experience with audio/video editing and animation software
Business and ROI-minded, performance improvement driven
Advanced knowledge of Microsoft Office suite including Microsoft Project, Visio, and other planning and presentation software
Preferred Qualifications:
Master's degree in Education, Instructional Design, Training or other related discipline [Preferred]
Experience working in contact center environments
Experience conducting instructor-led training, either live or via webcast
Advanced skillset with SharePoint platform site development
Experience conducting instructor-led training, either live or via webcast
Experience working with Epic EMR System
Change Management, LMS Experience
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Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Shift
: Monday- Friday Fulltime 8:00am-5:00pm
Job Location
: Remote
The role you will contribute: The Consumer Experience Instructional Designer is responsible for the the design, development, and delivery of methods for learning tools and educational content in support of the Consumer Experience Center (CxC). This position creates in-person and online learning modules, live web-based training sessions, instructor-led training guides, and supporting materials following an instructional design process. Additionally, this role uses strong interpersonal, written, and visual communication skills to develop engaging content for frontline team members, members of leadership, and partnering departments. In addition, this position manages all training materials to ensure a globally consistent training experience and collaborates with other learning professionals and business partners. This role requires a strong understanding of adult learning theory, learner retention and application, and demonstrates graphic, layout, and instructional design skills to build engaging curriculum.
The value you will bring to the team:
Designs and develops engaging learning activities and compelling course content to enhance retention and transfer rate.
Collaborates with subject matter experts to identify target audience's training needs.
Develops instructional materials such as manuals, guides, and multimedia content.
Applies instructional design theories, practice, and methods to create effective learning experiences.
Integrates multimedia elements like videos, graphics, and audio to enhance learning.
Creates assessments and evaluation tools to measure learning outcomes and effectiveness.
Continuously updates and improves course content based on feedback and learning analytics.
Manages and organizes course materials and resources for easy access and use.
Provides support and guidance to learners throughout the course.
Other duties as assigned.
Utilizes a variety of instructional techniques and formats, including simulations, role-playing, and interactive activities.
Conducts research and analysis to ensure content is relevant and up-to-date.
The expertise and experiences you’ll need to succeed:
Bachelor's degree in Education, Instructional Design, Training or other related discipline [Required]
2+ learning design and development experience [Required]
Thorough knowledge of adult learning principles and multiple instructional design processes
Strong knowledge of adult learning principles, and creative curriculum design
Strong analytical and problem-solving skills
Exceptional written, verbal, critical thinking, problem solving, and interpersonal communication skills
Flexible mindset and adaptable nature, with the ability to rapidly change course based on needs of the business
Ability to develop workflows and business procedures
Strong organizational and coordination skills
Experience designing, developing, and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios requiring multiple branching elements
Advanced instructional software development skills in tools such as Articulate Storyline and Articulate Rise
Advanced skillsets with Microsoft Office and Adobe Creative software suite tools
Experience working in an agile (SAM) and waterfall (ADDIE) design environment
Experience with audio/video editing and animation software
Business and ROI-minded, performance improvement driven
Advanced knowledge of Microsoft Office suite including Microsoft Project, Visio, and other planning and presentation software
Preferred Qualifications:
Master's degree in Education, Instructional Design, Training or other related discipline [Preferred]
Experience working in contact center environments
Experience conducting instructor-led training, either live or via webcast
Advanced skillset with SharePoint platform site development
Experience conducting instructor-led training, either live or via webcast
Experience working with Epic EMR System
Change Management, LMS Experience
#J-18808-Ljbffr