Kestra Financial
Sr. Onboarding Operations Specialist
Kestra Financial is a leading independent advisor platform that empowers sophisticated, independent financial professionals—including traditional and hybrid RIAs—to prosper and provide superior client service.
The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high‑touch, in‑person onboarding and training experiences with back‑office operational processing (35%) during non‑travel windows.
The specialist thrives in a client‑facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist collaborates with internal teams to improve onboarding processes and contributes to best practices within the firm.
ESSENTIAL DUTIES AND RESPONSIBILITIES On‑Site Advisor Support & Training (65%)
Travel to advisor offices to deliver hands‑on operational training and ongoing support.
Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
Lead training sessions for advisors and their staff on AdvisorComplete, onboarding workflows, and documentation requirements.
Troubleshoot operational issues, provide real‑time solutions, and escalate complex matters as necessary.
Operational Processing & Back‑Office Support (35%)
Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
Review and validate paperwork for accuracy and completeness.
Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
Maintain accurate client records in systems such as LaserFiche and others.
Address advisor inquiries via phone and email regarding account and transfer statuses.
KNOWLEDGE, SKILLS, AND/OR ABILITIES
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
Excellent interpersonal and communication skills, both written and verbal.
Ability to work independently in the field with minimal supervision.
SUPERVISORY RESPONSIBILITIES None
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required; college degree in a related field preferred.
Minimum of 2 years of experience in financial services or client onboarding roles.
BENEFITS
Full health, vision, dental coverage.
401(k) plans.
Additional voluntary plans such as car insurance and legal services.
Eligibility for other benefits applicable to full‑time, permanent employees.
DISCLOSURE
You acknowledge that if hired, Kestra Financial, Inc. may obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
Kestra Financial is an equal‑employment‑opportunity employer. The company prohibits discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
KESTRA VALUES Our mission is to power financial independence by enabling the growth and success of investing clients and the advisors who serve them. We achieve this by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.
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The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high‑touch, in‑person onboarding and training experiences with back‑office operational processing (35%) during non‑travel windows.
The specialist thrives in a client‑facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist collaborates with internal teams to improve onboarding processes and contributes to best practices within the firm.
ESSENTIAL DUTIES AND RESPONSIBILITIES On‑Site Advisor Support & Training (65%)
Travel to advisor offices to deliver hands‑on operational training and ongoing support.
Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
Lead training sessions for advisors and their staff on AdvisorComplete, onboarding workflows, and documentation requirements.
Troubleshoot operational issues, provide real‑time solutions, and escalate complex matters as necessary.
Operational Processing & Back‑Office Support (35%)
Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
Review and validate paperwork for accuracy and completeness.
Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
Maintain accurate client records in systems such as LaserFiche and others.
Address advisor inquiries via phone and email regarding account and transfer statuses.
KNOWLEDGE, SKILLS, AND/OR ABILITIES
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
Excellent interpersonal and communication skills, both written and verbal.
Ability to work independently in the field with minimal supervision.
SUPERVISORY RESPONSIBILITIES None
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required; college degree in a related field preferred.
Minimum of 2 years of experience in financial services or client onboarding roles.
BENEFITS
Full health, vision, dental coverage.
401(k) plans.
Additional voluntary plans such as car insurance and legal services.
Eligibility for other benefits applicable to full‑time, permanent employees.
DISCLOSURE
You acknowledge that if hired, Kestra Financial, Inc. may obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
Kestra Financial is an equal‑employment‑opportunity employer. The company prohibits discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
KESTRA VALUES Our mission is to power financial independence by enabling the growth and success of investing clients and the advisors who serve them. We achieve this by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.
#J-18808-Ljbffr