Powered By MRP
Help Desk Support Technician- Contractor
Powered By MRP, Park City, Utah, United States, 84060
Help Desk Support Technician – Contractor
Location: Salt Lake City, UT (On‑site) Job Summary : The Help Desk Support Technician will serve as the first line of technical support for internal and external users, assisting with hardware, software, and network‑related issues. This role is ideal for a motivated individual beginning their IT career who enjoys problem‑solving, learning new technologies, and delivering excellent customer service. You’ll gain hands‑on experience supporting Microsoft environments, remote tools, and device‑management systems while collaborating with senior IT staff to ensure operational reliability. Contract responsibilities are expected to last between 2–3 months. Key Responsibilities
Respond promptly to user requests via ticketing system, phone, chat, or email, ensuring courteous and effective help. Diagnose and resolve technical issues involving operating systems, network connectivity, software installations, and printer or peripheral devices. Help with account setup, password resets, MFA (Multi‑Factor Authentication) assistance, and security access verification. Document support activities, troubleshooting steps, and solutions in the help desk ticketing system. Escalate complex issues to higher‑tier support teams when necessary, providing detailed case background. Assist with workstation deployment, software updates, and basic hardware configuration. Support remote users through remote desktop tools and Microsoft 365 admin support environments. Participate in IT onboarding and orientation for new hires to ensure device and software readiness. Required Qualifications
High school diploma or equivalent (associate degree in IT or related field preferred). Basic understanding of Windows or macOS operating systems and network fundamentals (IP, DNS, DHCP). Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive) and common desktop software. Excellent communication and customer service skills, with the ability to explain solutions clearly. Strong attention to detail, time management, and documentation habits. Ability to learn quickly and work collaboratively in a fast‑paced environment. Preferred Skills
Experience using remote desktop or ticketing systems (e.g. RingCentral, Datto, Jira). Knowledge of Active Directory, password management, or Office 365 administration. Exposure to PowerShell or basic scripting for automation is a plus. CompTIA A+, Network+, or Microsoft 365 Fundamentals certification (or in progress).
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Location: Salt Lake City, UT (On‑site) Job Summary : The Help Desk Support Technician will serve as the first line of technical support for internal and external users, assisting with hardware, software, and network‑related issues. This role is ideal for a motivated individual beginning their IT career who enjoys problem‑solving, learning new technologies, and delivering excellent customer service. You’ll gain hands‑on experience supporting Microsoft environments, remote tools, and device‑management systems while collaborating with senior IT staff to ensure operational reliability. Contract responsibilities are expected to last between 2–3 months. Key Responsibilities
Respond promptly to user requests via ticketing system, phone, chat, or email, ensuring courteous and effective help. Diagnose and resolve technical issues involving operating systems, network connectivity, software installations, and printer or peripheral devices. Help with account setup, password resets, MFA (Multi‑Factor Authentication) assistance, and security access verification. Document support activities, troubleshooting steps, and solutions in the help desk ticketing system. Escalate complex issues to higher‑tier support teams when necessary, providing detailed case background. Assist with workstation deployment, software updates, and basic hardware configuration. Support remote users through remote desktop tools and Microsoft 365 admin support environments. Participate in IT onboarding and orientation for new hires to ensure device and software readiness. Required Qualifications
High school diploma or equivalent (associate degree in IT or related field preferred). Basic understanding of Windows or macOS operating systems and network fundamentals (IP, DNS, DHCP). Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive) and common desktop software. Excellent communication and customer service skills, with the ability to explain solutions clearly. Strong attention to detail, time management, and documentation habits. Ability to learn quickly and work collaboratively in a fast‑paced environment. Preferred Skills
Experience using remote desktop or ticketing systems (e.g. RingCentral, Datto, Jira). Knowledge of Active Directory, password management, or Office 365 administration. Exposure to PowerShell or basic scripting for automation is a plus. CompTIA A+, Network+, or Microsoft 365 Fundamentals certification (or in progress).
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