Gorgias
Join to apply for the
Account Manager, Enterprise
role at
Gorgias .
Base Pay Range $89,000.00/yr - $98,000.00/yr
About Gorgias We believe conversations will become the #1 way to shop. At Gorgias, we’re building a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
Quality: conversations that feel authentic and on‑brand.
Experience: effortless shopping from chat to checkout.
Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.
About the Team The Account Management team is part of the Sales Team at Gorgias. Our focus is driving growth in Annual Recurring Revenue (ARR) through renewals, cross‑selling, and upselling to existing customers.
About the Role The Account Manager (AM) will manage a portfolio of approximately 120 enterprise accounts. Working closely with Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers.
What You’ll Do
Drive Account Growth: Identify and execute on upsell and cross‑sell opportunities, strategically expanding accounts while meeting revenue targets.
Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, maximizing customer value and aligning with their business objectives.
Engage with Key Stakeholders: Build and nurture relationships with executive‑level stakeholders, ensuring alignment on goals and fostering advocacy.
Collaborate with Cross‑Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges.
Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data‑driven strategies.
Travel to Strengthen Relationships: Conduct in‑person meetings with clients (up to 3‑4 weeks per year) to deepen relationships and gain insights into their evolving needs.
Who You Are
Experienced Account Manager: 3‑4 years managing mid‑market SaaS accounts ($5M+ GMV), with a track record of scaling $1M+ ARR.
Relationship Builder: Skilled at engaging C‑level executives, fostering trust and long‑term partnerships.
Data‑Driven: Expert in interpreting data trends to identify opportunities, mitigate risks, and present actionable solutions.
Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
Excellent Communicator: Strong verbal and written skills, capable of translating technical concepts into business value.
Results‑Oriented: Focused on exceeding growth and retention goals.
Highly Organized: Adept at managing multiple accounts and priorities in a fast‑paced environment.
Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning new technologies.
Adaptable and Resilient: Thrives in a startup‑like setting, navigating challenges with tact and composure.
Perks & Benefits
5‑week vacation (observing local PTO laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card for lunches
Private health insurance and retirement pension
Workstation stipend of $700 USD for home setup
Learning stipend of $2,000 USD per year (books, courses, coaching)
Quarterly company‑wide summit and annual off‑site retreats
AI Use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision‑making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at
accommodation@gorgias.com . Let’s grow together!
#J-18808-Ljbffr
Account Manager, Enterprise
role at
Gorgias .
Base Pay Range $89,000.00/yr - $98,000.00/yr
About Gorgias We believe conversations will become the #1 way to shop. At Gorgias, we’re building a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
Quality: conversations that feel authentic and on‑brand.
Experience: effortless shopping from chat to checkout.
Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.
About the Team The Account Management team is part of the Sales Team at Gorgias. Our focus is driving growth in Annual Recurring Revenue (ARR) through renewals, cross‑selling, and upselling to existing customers.
About the Role The Account Manager (AM) will manage a portfolio of approximately 120 enterprise accounts. Working closely with Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers.
What You’ll Do
Drive Account Growth: Identify and execute on upsell and cross‑sell opportunities, strategically expanding accounts while meeting revenue targets.
Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, maximizing customer value and aligning with their business objectives.
Engage with Key Stakeholders: Build and nurture relationships with executive‑level stakeholders, ensuring alignment on goals and fostering advocacy.
Collaborate with Cross‑Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges.
Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data‑driven strategies.
Travel to Strengthen Relationships: Conduct in‑person meetings with clients (up to 3‑4 weeks per year) to deepen relationships and gain insights into their evolving needs.
Who You Are
Experienced Account Manager: 3‑4 years managing mid‑market SaaS accounts ($5M+ GMV), with a track record of scaling $1M+ ARR.
Relationship Builder: Skilled at engaging C‑level executives, fostering trust and long‑term partnerships.
Data‑Driven: Expert in interpreting data trends to identify opportunities, mitigate risks, and present actionable solutions.
Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
Excellent Communicator: Strong verbal and written skills, capable of translating technical concepts into business value.
Results‑Oriented: Focused on exceeding growth and retention goals.
Highly Organized: Adept at managing multiple accounts and priorities in a fast‑paced environment.
Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning new technologies.
Adaptable and Resilient: Thrives in a startup‑like setting, navigating challenges with tact and composure.
Perks & Benefits
5‑week vacation (observing local PTO laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card for lunches
Private health insurance and retirement pension
Workstation stipend of $700 USD for home setup
Learning stipend of $2,000 USD per year (books, courses, coaching)
Quarterly company‑wide summit and annual off‑site retreats
AI Use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision‑making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at
accommodation@gorgias.com . Let’s grow together!
#J-18808-Ljbffr