Out in Science, Technology, Engineering, and Mathematics
Professional Services Manager - Enterprise
Out in Science, Technology, Engineering, and Mathematics, Boston, Massachusetts, us, 02298
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact As a
Professional Services Manager
at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.
In this role, you will act as a Trusted Advisor, managing the deployment of Axon's products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.
What You'll Do Location:
Remotely from the United States with up to 75% travel Reports to:
Manager, Professional Services Direct Reports:
0
Pre‑Sale Support:
Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.
Post‑Sale Implementation:
Plan, coordinate, and execute program implementations for Axon's product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
Project Management:
Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
Customer Interaction:
Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
Training and Documentation:
Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
Customer Feedback:
Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
Collaboration:
Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
Tool Proficiency:
Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.
What You Bring
BS/BA or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body‑worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
In‑depth knowledge of Axon products and digital evidence management systems is preferred.
Experience working with corporate, retail, and security‑based organizations.
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently and take ownership of projects while effectively collaborating across various teams.
Willingness to travel throughout North America, with potential for international travel.
Benefits That Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company; starting base pay is between USD 66,000 and USD 105,600 depending on location. Compensation includes base pay, bonus, and stock awards. For more details on our benefits, please visit www.axon.com/careers/benefits.
Don't meet every single requirement? That's okay. We Aim Far. We think big with a long‑term view to reinvent the world to be safer, better. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply unless they check every box. If your experience doesn't align perfectly but you are excited about this role and our mission to Protect Life, we encourage you to apply anyway.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. It may change or be supplemented at any time. Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well‑being and safety of its employees and its impact on the environment. All employees must be aware of and committed to environmental, health, and safety regulations, policies, and procedures. Employees may report safety concerns as they arise.
We are an equal‑opportunity employer that promotes justice, advances equity, and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. This email address is for accommodation purposes only; Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact As a
Professional Services Manager
at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.
In this role, you will act as a Trusted Advisor, managing the deployment of Axon's products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.
What You'll Do Location:
Remotely from the United States with up to 75% travel Reports to:
Manager, Professional Services Direct Reports:
0
Pre‑Sale Support:
Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.
Post‑Sale Implementation:
Plan, coordinate, and execute program implementations for Axon's product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
Project Management:
Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
Customer Interaction:
Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
Training and Documentation:
Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
Customer Feedback:
Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
Collaboration:
Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
Tool Proficiency:
Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.
What You Bring
BS/BA or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body‑worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
In‑depth knowledge of Axon products and digital evidence management systems is preferred.
Experience working with corporate, retail, and security‑based organizations.
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently and take ownership of projects while effectively collaborating across various teams.
Willingness to travel throughout North America, with potential for international travel.
Benefits That Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company; starting base pay is between USD 66,000 and USD 105,600 depending on location. Compensation includes base pay, bonus, and stock awards. For more details on our benefits, please visit www.axon.com/careers/benefits.
Don't meet every single requirement? That's okay. We Aim Far. We think big with a long‑term view to reinvent the world to be safer, better. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply unless they check every box. If your experience doesn't align perfectly but you are excited about this role and our mission to Protect Life, we encourage you to apply anyway.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. It may change or be supplemented at any time. Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well‑being and safety of its employees and its impact on the environment. All employees must be aware of and committed to environmental, health, and safety regulations, policies, and procedures. Employees may report safety concerns as they arise.
We are an equal‑opportunity employer that promotes justice, advances equity, and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. This email address is for accommodation purposes only; Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr