Akraya
ServiceNow HRSD Business Systems Analyst :
Akraya, Sunnyvale, California, United States, 94087
Primary Skills: ServiceNow HRSD (Expert), Configurable Workspace (Advanced), Now Assist (Advanced), Agile Methodology (Intermediate), Workday Integration (Intermediate)
Contract Type: W2 Only
Duration: 12+ Months
Location: Sunnyvale, CA
Pay Range: $75 - $80 on W2
Job Summary:
We are in search of a ServiceNow HRSD Business Systems Analyst (BSA) with 6 years of experience to bridge the gap between HR business needs and IT/ServiceNow development strategies. This role involves collaborating on the design and delivery of HRSD solutions, such as Configurable Workspace and Now Assist, along with ensuring the ongoing stability of HRSD services through support and improvements. The ideal candidate will play a pivotal role in gathering requirements, facilitating solution designs, and guiding project delivery in alignment with HR service management objectives.
Key Responsibilities:
Collaborate with HR stakeholders to document and prioritize HRSD requirements, focusing on efficiency and scalability. Design HRSD solutions with development teams, converting business needs into functional specifications and user stories. Support project deliveries, including sprint planning, system and user acceptance testing, and the implementation of Configurable Workspace and Now Assist. Provide BAU support, overseeing minor enhancements, defect fixes, and process improvements to enhance HR service delivery. Act as a primary communicator between HR, IT, and development teams, ensuring clear understanding and adoption of HRSD solutions.
Required Skills & Qualifications:
6+ years in a Business Systems Analyst role, preferably within ServiceNow HRSD environments. Strong understanding of HR processes and experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Hands-on experience with Workday HCM integrations and familiarity with the ServiceNow platform's workflow and security models. Proficient in Agile project management, requirement gathering, and analytical problem solving. Excellent communication skills, capable of effectively collaborating and negotiating with various stakeholders.
Domain Experience:
Experience in the technology or HR services industry is highly desirable.
Preferred Certifications:
ServiceNow Certified System Administrator ServiceNow HRSD Implementation Specialist Agile or Scrum Certification
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Collaborate with HR stakeholders to document and prioritize HRSD requirements, focusing on efficiency and scalability. Design HRSD solutions with development teams, converting business needs into functional specifications and user stories. Support project deliveries, including sprint planning, system and user acceptance testing, and the implementation of Configurable Workspace and Now Assist. Provide BAU support, overseeing minor enhancements, defect fixes, and process improvements to enhance HR service delivery. Act as a primary communicator between HR, IT, and development teams, ensuring clear understanding and adoption of HRSD solutions.
Required Skills & Qualifications:
6+ years in a Business Systems Analyst role, preferably within ServiceNow HRSD environments. Strong understanding of HR processes and experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Hands-on experience with Workday HCM integrations and familiarity with the ServiceNow platform's workflow and security models. Proficient in Agile project management, requirement gathering, and analytical problem solving. Excellent communication skills, capable of effectively collaborating and negotiating with various stakeholders.
Domain Experience:
Experience in the technology or HR services industry is highly desirable.
Preferred Certifications:
ServiceNow Certified System Administrator ServiceNow HRSD Implementation Specialist Agile or Scrum Certification
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!