IT Resources
Title:
ServiceNow ITSM Technical Business Analyst Location:
Lutz, FL 33549 (North Tampa) Type:
6-month contract (Dec 2025 May 2026) with potential to become permanent Pay:
$50$53 per hour Summary: We are seeking an experienced ServiceNow ITSM Technical Business Analyst to join our team. The ideal candidate will play a key role in eliciting, analyzing, and documenting business requirements while working closely with technical and business stakeholders to deliver scalable, ITIL-aligned ServiceNow solutions. This position requires strong analytical, communication, and collaboration skills, as well as a deep understanding of ServiceNow ITSM modules and Agile/Scrum methodologies. Requirements: Bachelors degree in Computer Science, Information Systems, Business, or related field, or equivalent practical experience ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM (required) ITIL Foundation Certification (v3 or v4) (required) 25 years of experience as a Business Analyst focused on the ServiceNow platform (5 years preferred) In-depth knowledge of ServiceNow ITSM suite, including Incident, Problem, Change, Service Catalog, CMDB, and Knowledge Management Experience with additional ServiceNow modules such as CSM, HRSD, ITOM, or SPM Familiarity with data analysis, reporting tools, and creation of performance dashboards within ServiceNow Experience with scripting or basic configuration (workflows, UI policies, business rules) Strong understanding of ITIL frameworks and processes Proven experience working in an Agile/Scrum environment Responsibilities: Elicit, analyze, and document business requirements, process flows, and functional specifications for ServiceNow ITSM projects and enhancements Translate high-level business needs into detailed, actionable user stories and acceptance criteria for development teams Conduct gap analyses to align business processes with ServiceNow capabilities and recommend out-of-the-box solutions Collaborate with architects and developers to design scalable, effective, and user-friendly ServiceNow solutions Ensure all proposed solutions align with technical standards and ITIL best practices Support configuration and customization of ServiceNow modules Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives Develop and execute comprehensive test plans, including system integration testing (SIT) and support User Acceptance Testing (UAT) Create and maintain process documentation, knowledge articles, and end-user training materials Provide post-implementation support and continuous improvement recommendations Act as liaison between IT, business process owners, and technical teams Facilitate workshops to drive consensus and clarify requirements Identify opportunities for process automation and optimization Stay current on ServiceNow releases and ITSM industry trends
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ServiceNow ITSM Technical Business Analyst Location:
Lutz, FL 33549 (North Tampa) Type:
6-month contract (Dec 2025 May 2026) with potential to become permanent Pay:
$50$53 per hour Summary: We are seeking an experienced ServiceNow ITSM Technical Business Analyst to join our team. The ideal candidate will play a key role in eliciting, analyzing, and documenting business requirements while working closely with technical and business stakeholders to deliver scalable, ITIL-aligned ServiceNow solutions. This position requires strong analytical, communication, and collaboration skills, as well as a deep understanding of ServiceNow ITSM modules and Agile/Scrum methodologies. Requirements: Bachelors degree in Computer Science, Information Systems, Business, or related field, or equivalent practical experience ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM (required) ITIL Foundation Certification (v3 or v4) (required) 25 years of experience as a Business Analyst focused on the ServiceNow platform (5 years preferred) In-depth knowledge of ServiceNow ITSM suite, including Incident, Problem, Change, Service Catalog, CMDB, and Knowledge Management Experience with additional ServiceNow modules such as CSM, HRSD, ITOM, or SPM Familiarity with data analysis, reporting tools, and creation of performance dashboards within ServiceNow Experience with scripting or basic configuration (workflows, UI policies, business rules) Strong understanding of ITIL frameworks and processes Proven experience working in an Agile/Scrum environment Responsibilities: Elicit, analyze, and document business requirements, process flows, and functional specifications for ServiceNow ITSM projects and enhancements Translate high-level business needs into detailed, actionable user stories and acceptance criteria for development teams Conduct gap analyses to align business processes with ServiceNow capabilities and recommend out-of-the-box solutions Collaborate with architects and developers to design scalable, effective, and user-friendly ServiceNow solutions Ensure all proposed solutions align with technical standards and ITIL best practices Support configuration and customization of ServiceNow modules Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives Develop and execute comprehensive test plans, including system integration testing (SIT) and support User Acceptance Testing (UAT) Create and maintain process documentation, knowledge articles, and end-user training materials Provide post-implementation support and continuous improvement recommendations Act as liaison between IT, business process owners, and technical teams Facilitate workshops to drive consensus and clarify requirements Identify opportunities for process automation and optimization Stay current on ServiceNow releases and ITSM industry trends
#J-18808-Ljbffr