YMCA Of Metro Atlanta
Member Engagement Specialist
YMCA Of Metro Atlanta, Peachtree Corners, Georgia, United States
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Member Engagement Specialist
role at
YMCA of Metropolitan Atlanta . As a thought?leader and best?in?class provider in education, wellness, youth development, and community?building, the YMCA of Metro Atlanta is one of the oldest and most essential non?profits serving Atlanta. We are looking for a Member Engagement Specialist to carry out our mission to positively impact lives and communities across the state. Nature and Scope
Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands?on support for the successful operations of various member programs and activities, such as Playcenter, Family Programs, Member Engagement Activities/Events, and Volunteers. The role supports practices, processes, and procedures for strong program and project management, and will enhance the overall member experience by creating intentional connection points after the point of sale and program registration. The position does not hold budget responsibilities. Responsibilities Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA. Support regular activities and events for families and members on a monthly or recurring basis. Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities and events. Recruit, hire, train, and supervise Playcenter staff. Assist in the marketing and distribution of program information and organize and schedule program registrations. Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants. Respond to all member and community inquiries and complaints in a timely manner. Consult with the Director on concerns related to child/member behavior. Create, manage, and implement processes to activate volunteerism within the Y. Collaborate with all department leaders to create value?add opportunities that enhance the member experience within the Y. Document and report to the Director on equipment that needs repair or replacement. Attend required training related to the scope of work. Maintain incident/accident paperwork and reports.
Requirements
Bachelors Degree or equivalent two?year degree plus two or more years of experience in member engagement or customer service; alternatively, high school diploma plus three or more years of experience in member engagement or customer service. Minimum age 21 years. Excellent written and verbal communication skills. Ability to recognize and implement safety standards in all program activities. Strong human relations and conflict management skills. Ability to communicate and manage information with program participants, community leaders, volunteers, and staff of all ages. Proficient knowledge of computers, technology, and applications. Ability to multitask, work independently, solve problems, and manage time effectively. Complete CPR, First Aid, and AED training within 30 days of hire.
Preferred Requirements
Bachelors degree in public administration, business, human resources, or a related field. Non?profit experience.
Employment Requirement
Pass a pre?employment background check including criminal record check, drug screening, and motor vehicle record (MVR). Legally eligible to work in the United States without current or future sponsorship.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The community impact and values of caring, honesty, respect, and responsibility guide our commitment to serve. Location: Robert D. Fowler Family YMCA Equal Employment Opportunity: The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr
Member Engagement Specialist
role at
YMCA of Metropolitan Atlanta . As a thought?leader and best?in?class provider in education, wellness, youth development, and community?building, the YMCA of Metro Atlanta is one of the oldest and most essential non?profits serving Atlanta. We are looking for a Member Engagement Specialist to carry out our mission to positively impact lives and communities across the state. Nature and Scope
Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands?on support for the successful operations of various member programs and activities, such as Playcenter, Family Programs, Member Engagement Activities/Events, and Volunteers. The role supports practices, processes, and procedures for strong program and project management, and will enhance the overall member experience by creating intentional connection points after the point of sale and program registration. The position does not hold budget responsibilities. Responsibilities Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA. Support regular activities and events for families and members on a monthly or recurring basis. Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities and events. Recruit, hire, train, and supervise Playcenter staff. Assist in the marketing and distribution of program information and organize and schedule program registrations. Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants. Respond to all member and community inquiries and complaints in a timely manner. Consult with the Director on concerns related to child/member behavior. Create, manage, and implement processes to activate volunteerism within the Y. Collaborate with all department leaders to create value?add opportunities that enhance the member experience within the Y. Document and report to the Director on equipment that needs repair or replacement. Attend required training related to the scope of work. Maintain incident/accident paperwork and reports.
Requirements
Bachelors Degree or equivalent two?year degree plus two or more years of experience in member engagement or customer service; alternatively, high school diploma plus three or more years of experience in member engagement or customer service. Minimum age 21 years. Excellent written and verbal communication skills. Ability to recognize and implement safety standards in all program activities. Strong human relations and conflict management skills. Ability to communicate and manage information with program participants, community leaders, volunteers, and staff of all ages. Proficient knowledge of computers, technology, and applications. Ability to multitask, work independently, solve problems, and manage time effectively. Complete CPR, First Aid, and AED training within 30 days of hire.
Preferred Requirements
Bachelors degree in public administration, business, human resources, or a related field. Non?profit experience.
Employment Requirement
Pass a pre?employment background check including criminal record check, drug screening, and motor vehicle record (MVR). Legally eligible to work in the United States without current or future sponsorship.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The community impact and values of caring, honesty, respect, and responsibility guide our commitment to serve. Location: Robert D. Fowler Family YMCA Equal Employment Opportunity: The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr