Recura AI
About Us
Were an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers. As we grow, were looking for a Founding Customer Success Manager to be the first line of problem-solving and customer advocacy, ensuring users succeed and feel supported at every step.
The Role
As Founding CSM, youll be the primary point of contact for our customers after they go live. Youll help them achieve measurable business outcomes using our platform, deepen their understanding of AI-driven automation, and ensure they continue to grow with us. This is a hands-on, high-impact role that combines relationship management, strategic advising, and occasional technical troubleshooting.
Your north star will be Net Revenue Retention (NRR) - driven by retention, engagement, education, and expansion. Youll work closely with Sales, Support, and Product teams to turn happy customers into long-term partners.
What Youll Do
Own customer relationships after onboarding
ensuring customers achieve success and see measurable results from our AI-driven marketing platform.
Drive product adoption and engagement by helping customers optimize prompts, workflows, and configurations.
Identify opportunities for expansion and upsell, collaborating with Sales to close them.
Monitor account health, usage, and satisfaction; proactively address risks and resolve issues before they escalate.
Provide strategic guidance to customers on how to best leverage automation to grow their business.
Collaborate cross-functionally with Product, Engineering, and Support to represent the voice of the customer and influence product direction.
Design and improve processes, playbooks, and success frameworks as we scale our customer base.
Mentor and eventually help build and manage a team of CSMs as the company grows.
Occasionally jump in for hands-on configuration or troubleshooting to deliver a great customer experience.
What Were Looking For
35+ years of experience in customer success, account management, or client services for a SaaS or AI/automation product.
Proven success driving renewals, expansion, and engagement across a growing customer base.
Experience working in a startup or high-growth environment with rapidly scaling operations.
Demonstrated ability to build or improve customer success processes
and ideally experience managing or mentoring other CSMs.
Excellent communication and relationship skills
empathetic, consultative, and proactive.
Strategic problem-solver who can connect product capabilities to business outcomes.
Comfortable with light technical work: configuring systems, understanding APIs, or debugging usage issues when needed.
Highly organized and able to manage multiple customers at different lifecycle stages.
Nice to Have
Experience working with SMB customers, especially in healthcare or service industries.
Background in AI, automation, or martech platforms.
Familiarity with VOIP or messaging tools.
Why Join Us
Be the founding member of our Customer Success team, helping define strategy, process, and culture.
Work directly with founders, product, and engineering to improve our platform and customer outcomes.
Clear path to grow into CSM Team Lead as we scale.
Competitive compensation (base + bonus), benefits, and the opportunity to make a real impact for small business owners.
Were an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers. As we grow, were looking for a Founding Customer Success Manager to be the first line of problem-solving and customer advocacy, ensuring users succeed and feel supported at every step.
The Role
As Founding CSM, youll be the primary point of contact for our customers after they go live. Youll help them achieve measurable business outcomes using our platform, deepen their understanding of AI-driven automation, and ensure they continue to grow with us. This is a hands-on, high-impact role that combines relationship management, strategic advising, and occasional technical troubleshooting.
Your north star will be Net Revenue Retention (NRR) - driven by retention, engagement, education, and expansion. Youll work closely with Sales, Support, and Product teams to turn happy customers into long-term partners.
What Youll Do
Own customer relationships after onboarding
ensuring customers achieve success and see measurable results from our AI-driven marketing platform.
Drive product adoption and engagement by helping customers optimize prompts, workflows, and configurations.
Identify opportunities for expansion and upsell, collaborating with Sales to close them.
Monitor account health, usage, and satisfaction; proactively address risks and resolve issues before they escalate.
Provide strategic guidance to customers on how to best leverage automation to grow their business.
Collaborate cross-functionally with Product, Engineering, and Support to represent the voice of the customer and influence product direction.
Design and improve processes, playbooks, and success frameworks as we scale our customer base.
Mentor and eventually help build and manage a team of CSMs as the company grows.
Occasionally jump in for hands-on configuration or troubleshooting to deliver a great customer experience.
What Were Looking For
35+ years of experience in customer success, account management, or client services for a SaaS or AI/automation product.
Proven success driving renewals, expansion, and engagement across a growing customer base.
Experience working in a startup or high-growth environment with rapidly scaling operations.
Demonstrated ability to build or improve customer success processes
and ideally experience managing or mentoring other CSMs.
Excellent communication and relationship skills
empathetic, consultative, and proactive.
Strategic problem-solver who can connect product capabilities to business outcomes.
Comfortable with light technical work: configuring systems, understanding APIs, or debugging usage issues when needed.
Highly organized and able to manage multiple customers at different lifecycle stages.
Nice to Have
Experience working with SMB customers, especially in healthcare or service industries.
Background in AI, automation, or martech platforms.
Familiarity with VOIP or messaging tools.
Why Join Us
Be the founding member of our Customer Success team, helping define strategy, process, and culture.
Work directly with founders, product, and engineering to improve our platform and customer outcomes.
Clear path to grow into CSM Team Lead as we scale.
Competitive compensation (base + bonus), benefits, and the opportunity to make a real impact for small business owners.