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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description\uD83D\uDE80
KUBRA is Hiring: Technical Client Support Analyst! Are you passionate about solving complex technical challenges and delivering an amazing client experience? At
KUBRA , we’re looking for a
Technical Client Support Analyst
to join our fast-paced, collaborative team!In this role, you’ll be the go-to expert providing
tier-two technical support
to our clients — tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You’ll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported. You’ll also take part in our
24/7 on-call rotation , providing world-class support to clients with premium service agreements — because at KUBRA, we’re all about reliability, innovation, and client success. ✨
If you thrive on solving problems, love working with technology, and want to make an impact — this is your opportunity to grow with a leader in client-focused digital solutions! This is a Hybrid role in Tempe, Arizona.How You’ll Contribute:
Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
Report details on issues to developers and manage communications with clients as issues are worked on and resolved
Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
Assists with classification and prioritization of issues
Execute case/ticket service requests requiring code and / or configuration updates
Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
Lead weekly case review with key clients
Participate in client meetings both on and off site as directed by their Team Leader
Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
Provide on-call after-hours support on a rotating basis
Develop and document new troubleshooting procedures as necessary
Build and maintain knowledge of supported products and implementations
Perform configuration and code changes on existing applications to meet customer needs
Provide timely responses by phone, notes and/or email to clients for
case/ticket/telephone inquiries
Participate in client training on product/service features and functionality
Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly
Monitoring of systems
Work on special projects as required
Strengths That Shine in This Role
Excellent verbal and written communications skills
Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
Ability to collaborate with fellow team members and teams across the organization
Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems
Strong work ethic and dedication to providing 100% client satisfaction
An interest in creating and tinkering with technology
Skills That Matter In This Role
0-1 year of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
Demonstrated aptitude for troubleshooting technical problems
A general understanding of servers, networks, enterprise software, and data integration between enterprise applications
Experience with enterprise software in a support or advanced business user role is strongly
Associate’s degree or work experience demonstrating professional communication and inter-office skills
Diploma or Degree in Computer Information Systems or related program is
Familiarity with cloud/virtualized environments (such as AWS, Azure, Digital Ocean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is
Experience with reporting from enterprise applications and data warehouses is
Basic Linux command line skills are
Ability to create and edit HTML and embedded CSS, particularly for use in emails, is
Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents
Why You’ll Love Working Here
Thrive in an award-winning, innovation-driven culture that champions growth, embraces , and fosters for all.
See our awards →
Earn competitive pay with annual performance-based bonuses that recognize your impact
Invest in your future with our 401(k) plan featuring company matching
Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options
Recharge with paid vacation and sick days — and a paid day off for your birthday
Make an impact with two paid volunteer days to give back to your community
Advance your skills with free access to LinkedIn Learning and our education reimbursement program
Prioritize your mental health with a free premium Headspace membership
Stay active with our on-site fitness center
Refuel at fully stocked refreshment stations with complimentary drinks and snacks
Enjoy exclusive perks with access to “Tickets at Work” discounts and memberships
Equal Employment Opportunity:
KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of , , , , , , creed, , physical or mental , protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.We thank all applicants for their interest; however, only candidates under consideration will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description\uD83D\uDE80
KUBRA is Hiring: Technical Client Support Analyst! Are you passionate about solving complex technical challenges and delivering an amazing client experience? At
KUBRA , we’re looking for a
Technical Client Support Analyst
to join our fast-paced, collaborative team!In this role, you’ll be the go-to expert providing
tier-two technical support
to our clients — tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You’ll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported. You’ll also take part in our
24/7 on-call rotation , providing world-class support to clients with premium service agreements — because at KUBRA, we’re all about reliability, innovation, and client success. ✨
If you thrive on solving problems, love working with technology, and want to make an impact — this is your opportunity to grow with a leader in client-focused digital solutions! This is a Hybrid role in Tempe, Arizona.How You’ll Contribute:
Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
Report details on issues to developers and manage communications with clients as issues are worked on and resolved
Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
Assists with classification and prioritization of issues
Execute case/ticket service requests requiring code and / or configuration updates
Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
Lead weekly case review with key clients
Participate in client meetings both on and off site as directed by their Team Leader
Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
Provide on-call after-hours support on a rotating basis
Develop and document new troubleshooting procedures as necessary
Build and maintain knowledge of supported products and implementations
Perform configuration and code changes on existing applications to meet customer needs
Provide timely responses by phone, notes and/or email to clients for
case/ticket/telephone inquiries
Participate in client training on product/service features and functionality
Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly
Monitoring of systems
Work on special projects as required
Strengths That Shine in This Role
Excellent verbal and written communications skills
Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
Ability to collaborate with fellow team members and teams across the organization
Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems
Strong work ethic and dedication to providing 100% client satisfaction
An interest in creating and tinkering with technology
Skills That Matter In This Role
0-1 year of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
Demonstrated aptitude for troubleshooting technical problems
A general understanding of servers, networks, enterprise software, and data integration between enterprise applications
Experience with enterprise software in a support or advanced business user role is strongly
Associate’s degree or work experience demonstrating professional communication and inter-office skills
Diploma or Degree in Computer Information Systems or related program is
Familiarity with cloud/virtualized environments (such as AWS, Azure, Digital Ocean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is
Experience with reporting from enterprise applications and data warehouses is
Basic Linux command line skills are
Ability to create and edit HTML and embedded CSS, particularly for use in emails, is
Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents
Why You’ll Love Working Here
Thrive in an award-winning, innovation-driven culture that champions growth, embraces , and fosters for all.
See our awards →
Earn competitive pay with annual performance-based bonuses that recognize your impact
Invest in your future with our 401(k) plan featuring company matching
Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options
Recharge with paid vacation and sick days — and a paid day off for your birthday
Make an impact with two paid volunteer days to give back to your community
Advance your skills with free access to LinkedIn Learning and our education reimbursement program
Prioritize your mental health with a free premium Headspace membership
Stay active with our on-site fitness center
Refuel at fully stocked refreshment stations with complimentary drinks and snacks
Enjoy exclusive perks with access to “Tickets at Work” discounts and memberships
Equal Employment Opportunity:
KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of , , , , , , creed, , physical or mental , protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.We thank all applicants for their interest; however, only candidates under consideration will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.