Compucom Staffing
Join to apply for the
Desktop Support Technician
role at
Compucom Staffing .
This is a hybrid role working 3 days remote and 2 days onsite.
Duties And Responsibilities Addresses user tickets regarding hardware, software, and networking issues; managing, maintaining, and upgrading computer systems (Windows 11), mobile devices (iOS), and peripherals; and training users on basic hardware and software usage. Supports users on Windows 11. Supports users on Microsoft M365 Suite. Explains complex IT concepts in simple terms. Provides White Glove IT support to remote users computer hardware, software, and mobile phone (iOS and Android) troubleshooting. Images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile devices. Walks customers through installing applications and computer peripherals. Orders and replaces computer parts as needed. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software. Represents the company in a professional and businesslike manner.
Skills And Qualifications
Minimum 1+ years of experience in remote desktop troubleshooting. Windows 11 experience, Office 365. Familiarity with Microsoft Intune. Experience troubleshooting VPN issues (Palo Alto GlobalProtect). Experience working remote ticket queue with ServiceNow or similar. White Glove Support experience. Must be quick to learn. Excellent customer service skills. Desktop Support experience. Reliable attendance and productivity. Effective communication with customers and associates. Strong attention to detail. Self?motivated and able to work independently and as part of a team. CompTIA A+ certification or willingness to obtain within 90180 days of hire.
Wage Range
$15.75 - $23.20 per hour. Factors that affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits
Medical insurance Dental insurance Vision insurance Life insurance AD&D insurance Disability plans Employee Assistance Program Paid holidays (up to 6 days annually) Paid time off (minimum 10 days annually) Paid parental leave (minimum 10 days annually) 401(k) FSA/HSA pre?tax benefits
W2 only, no Corp to Corp. We are unable to sponsor H?1B visas at this time. CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. For more information, visit
www.compucom.com . #J-18808-Ljbffr
Desktop Support Technician
role at
Compucom Staffing .
This is a hybrid role working 3 days remote and 2 days onsite.
Duties And Responsibilities Addresses user tickets regarding hardware, software, and networking issues; managing, maintaining, and upgrading computer systems (Windows 11), mobile devices (iOS), and peripherals; and training users on basic hardware and software usage. Supports users on Windows 11. Supports users on Microsoft M365 Suite. Explains complex IT concepts in simple terms. Provides White Glove IT support to remote users computer hardware, software, and mobile phone (iOS and Android) troubleshooting. Images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile devices. Walks customers through installing applications and computer peripherals. Orders and replaces computer parts as needed. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software. Represents the company in a professional and businesslike manner.
Skills And Qualifications
Minimum 1+ years of experience in remote desktop troubleshooting. Windows 11 experience, Office 365. Familiarity with Microsoft Intune. Experience troubleshooting VPN issues (Palo Alto GlobalProtect). Experience working remote ticket queue with ServiceNow or similar. White Glove Support experience. Must be quick to learn. Excellent customer service skills. Desktop Support experience. Reliable attendance and productivity. Effective communication with customers and associates. Strong attention to detail. Self?motivated and able to work independently and as part of a team. CompTIA A+ certification or willingness to obtain within 90180 days of hire.
Wage Range
$15.75 - $23.20 per hour. Factors that affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits
Medical insurance Dental insurance Vision insurance Life insurance AD&D insurance Disability plans Employee Assistance Program Paid holidays (up to 6 days annually) Paid time off (minimum 10 days annually) Paid parental leave (minimum 10 days annually) 401(k) FSA/HSA pre?tax benefits
W2 only, no Corp to Corp. We are unable to sponsor H?1B visas at this time. CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. For more information, visit
www.compucom.com . #J-18808-Ljbffr