Substitute Front Desk Agent

The Front Desk Agent at the Sheraton New York Times Square Hotel serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities: Greet guests and complete the check-in process Input and retrieve information from the computer and PMS system Confirm guest information, room rate, selection of room, code electronic keys Provide information to guests about hotel amenities & local area Assist guests with check-out Ensure rooms and services are correctly accounted and charged Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge Use up-selling techniques and promote marketing programs to maximize room occupancy and profit Answer and manage phone calls in a timely manner, managing multiple tasks at once Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction Receive, retrieve, and relay messages and packages to guests Other duties as assigned

Requirements: Front desk experience preferred, but will train the right fit Experience with the brand a strong plus Highly motivated and self-directed Exceptional customer service skills required Must possess strong computer skills Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time Excellent English communication skills both written and verbal A can-do attitude and a hands-on approach A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel Our Company MCR is the

3rd-largest hotel owner-operator

in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a

$5.0 billion portfolio

of

148 premium-branded hotels

containing more than 22,000 guestrooms across

37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named

one of

Fast Company 's 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the

Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the

Hilton Legacy Award for Top Performer . For the TWA Hotel at New York's JFK Airport, MCR won the

Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members