Vagaro Inc
Risk Analyst
Department: Vagaro Merchant Services (VMS)
Reports To: Fraud Prevention Supervisor
Compensation: $32–$33 per hour
Schedule: Wednesday through Friday onsite, Saturday and Sunday remote.
Location: Pleasanton, CA (Onsite)
About the Role
Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we're committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You'll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.
Key Responsibilities
Merchant Onboarding & KYC Compliance
Review business and merchant applications to prevent and detect fraudulent signups
Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) due diligence
Research and validate businesses to ensure eligibility and compliance
Transaction Monitoring & Fraud Prevention
Monitor transaction patterns to identify and prevent fraudulent activity
Investigate suspected or confirmed fraud cases and provide actionable resolutions
Utilize fraud detection tools such as Plaid, EverC, and Cybersource
Risk Assessment & Compliance
Assess high-risk merchants, industries, and activities to determine appropriate actions
Stay informed about evolving fraud trends, tools, and compliance requirements
Collaborate with internal teams to align fraud prevention strategies with business goals
Customer & Team Support
Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
Assist internal departments with fraud-related inquiries and risk mitigation efforts
What You Bring
Excellent written and verbal communication skills
Proficiency in Microsoft Office applications
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude and strong interpersonal skills
Problem-solving mindset with the ability to research and resolve complex issues
Adaptability and reliability in a fast-paced environment
Preferred Qualifications
Experience in fraud prevention, risk analysis, or merchant processing
Knowledge of KYC/AML compliance, PCI DSS, and card network regulations (Visa, Mastercard, AMEX, Discover)
Familiarity with tools such as Plaid, EverC, and Cybersource
Background in payment processing, chargebacks, or fintech environments
Experience in e-commerce or high-risk merchant industries
Why You'll Love Working Here:
Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
Generous PTO: 15 accrued days, plus 10 company holidays annually.
Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Equal Opportunity Employer
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov
Learn More About Vagaro
Visit us at vagaro.com/pro and vagaro.com to learn more.
Department: Vagaro Merchant Services (VMS)
Reports To: Fraud Prevention Supervisor
Compensation: $32–$33 per hour
Schedule: Wednesday through Friday onsite, Saturday and Sunday remote.
Location: Pleasanton, CA (Onsite)
About the Role
Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we're committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You'll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.
Key Responsibilities
Merchant Onboarding & KYC Compliance
Review business and merchant applications to prevent and detect fraudulent signups
Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) due diligence
Research and validate businesses to ensure eligibility and compliance
Transaction Monitoring & Fraud Prevention
Monitor transaction patterns to identify and prevent fraudulent activity
Investigate suspected or confirmed fraud cases and provide actionable resolutions
Utilize fraud detection tools such as Plaid, EverC, and Cybersource
Risk Assessment & Compliance
Assess high-risk merchants, industries, and activities to determine appropriate actions
Stay informed about evolving fraud trends, tools, and compliance requirements
Collaborate with internal teams to align fraud prevention strategies with business goals
Customer & Team Support
Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
Assist internal departments with fraud-related inquiries and risk mitigation efforts
What You Bring
Excellent written and verbal communication skills
Proficiency in Microsoft Office applications
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude and strong interpersonal skills
Problem-solving mindset with the ability to research and resolve complex issues
Adaptability and reliability in a fast-paced environment
Preferred Qualifications
Experience in fraud prevention, risk analysis, or merchant processing
Knowledge of KYC/AML compliance, PCI DSS, and card network regulations (Visa, Mastercard, AMEX, Discover)
Familiarity with tools such as Plaid, EverC, and Cybersource
Background in payment processing, chargebacks, or fintech environments
Experience in e-commerce or high-risk merchant industries
Why You'll Love Working Here:
Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
Generous PTO: 15 accrued days, plus 10 company holidays annually.
Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Equal Opportunity Employer
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov
Learn More About Vagaro
Visit us at vagaro.com/pro and vagaro.com to learn more.