Minnesota IT Services
Messaging Administrator - ITS4
Minnesota IT Services, Saint Paul, Minnesota, United States, 55130
4 days ago Be among the first 25 applicants
Working Title: Messaging Administrator
Job ID: 89631
Location: St. Paul
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 10/28/2025
Closing Date: 11/10/2025
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Office of Enterprise Tech / M365 Messaging
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $37.07 - $61.14 / hourly; $77,402 - $127,660 / annually
Job Class Option: Systems Software
Classified Status: Classified
Bargaining Unit/Union: 214 - Professional Employees (MAPE)
FLSA Status: Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Working Title: Messaging Administrator
Job Class: Information Technology Specialist 4
Agency: Minnesota IT Services
Job ID: 89631
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 10/28/2025
Closing Date: 11/10/2025
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Office of Enterprise Tech / M365 Messaging
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $37.07 - $61.14 / hourly; $77,402 - $127,660 / annually
Job Class Option: Systems Software
Classified Status: Classified
Bargaining Unit/Union: 214 - Professional Employees (MAPE)
FLSA Status: Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
The Messaging Administrator is responsible for maintaining, supporting, and enhancing the enterprise email environment, including Exchange on-prem, Exchange Online, and AWS SES, and related services that provide email functionality for over 40,000 Executive Branch employees, as well as the applications that rely on these services. This position plays a key role in ensuring the stability, availability, and performance of email systems that support mission?critical operations across state agencies.
The administrator will implement and follow established practices and procedures to maintain standards for the administration and proactive management of the enterprise email infrastructure. This includes both on?premises and cloud?based components. The role requires consistent service delivery, effective incident and request management, and a strong focus on customer service. The administrator will also work closely with vendors to ensure positive outcomes and alignment with service expectations.
A core responsibility of this position is to investigate and resolve technical issues, assess their impact, and implement solutions in a timely and efficient manner. The administrator will be expected to prioritize tasks, document procedures, and contribute to the continuous improvement of operational processes. Strong analytical and troubleshooting skills are essential, as the role involves supporting a complex messaging environment that is deeply integrated with business processes across multiple agencies.
Given the dynamic nature of continuous feature updates for Microsoft 365, AWS, and other cloud services, the administrator must be adaptable and able to respond quickly to changes in the platform. This includes staying informed about new capabilities, understanding their implications, and adjusting support strategies accordingly. The position requires a high level of technical expertise, initiative, and the ability to work independently while collaborating effectively with internal teams and external partners.
This position requires an employee to be onsite at 600 North Robert Street, Saint Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
Position requires a minimum of four (4) years of IT related experience in Enterprise Email Services. Experience includes: Delivering, managing, and supporting Microsoft Exchange (on?premises and/or Microsoft 365 Exchange Online) in a complex enterprise environment. Troubleshooting complex email systems, including mail flow issues, email authentication protocols such as DKIM, DMARC, and SPF, as well as spam filtering technologies. Automating administrative tasks and workflows using PowerShell scripting. Understanding and analyzing business needs and designing and developing effective, efficient solutions. Delivering effective verbal or written messages that facilitate mutual understanding. Customer service skills that include active listening, empathy, and problem?solving. Preferred Qualifications
Experience delivering, managing, and supporting email services such as Amazon Simple Email Services (SES) or similar platforms. Familiarity with Microsoft Graph API for managing and integrating Microsoft 365 services. Experience managing legal holds and retention policies using Exchange Online, Microsoft 365 Compliance Center, and/or Microsoft Purview eDiscovery tools. Experience supporting multiple clients within a managed services or multi?tenant environment. Familiarity with Agari or similar email security and threat protection platforms. Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution. Knowledge of Web accessibility, including the State of Minnesota technology accessibility standard. Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification CJIS Background Check Other legally required checks How To Apply
Select Apply for Job at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651?259?3637 or email careers@state.mn.us. For additional information about the application process, go to www.mn.gov/careers. Contact
If you have questions about this position, contact Nicholas Remme?Ong at nick.remme?ong@state.mn.us. Connect 700 Program
To receive consideration as a Connect?700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nicholas Remme?Ong at nick.remme?ong@state.mn.us. Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV)
Effective July?1,?2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must meet all RSV criteria and submit a copy of your DD?214 form by the closing date to: nick.remme?ong@state.mn.us. CERTAIN DISABLED VETERANS
Effective August?1,?2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you meet service requirements and have a verified service?connected disability rating of at least 30% and provide qualifying documentation verifying the disability. You must submit all documentation by the closing date to: nick.remme?ong@state.mn.us. Current State Employees
This vacancy is open for bids and all qualified applicants simultaneously. The vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist?4/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means. Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office. About Minnesota IT Services
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation?leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT. Working together to improve the state we love. Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low?cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short?term and long?term disability insurance that can provide income if you are unable to work due to illness or injury Tax?free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well?being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well?being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran?friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651?259?3637 or email careers@state.mn.us and let us know the support you need. #J-18808-Ljbffr
Position requires a minimum of four (4) years of IT related experience in Enterprise Email Services. Experience includes: Delivering, managing, and supporting Microsoft Exchange (on?premises and/or Microsoft 365 Exchange Online) in a complex enterprise environment. Troubleshooting complex email systems, including mail flow issues, email authentication protocols such as DKIM, DMARC, and SPF, as well as spam filtering technologies. Automating administrative tasks and workflows using PowerShell scripting. Understanding and analyzing business needs and designing and developing effective, efficient solutions. Delivering effective verbal or written messages that facilitate mutual understanding. Customer service skills that include active listening, empathy, and problem?solving. Preferred Qualifications
Experience delivering, managing, and supporting email services such as Amazon Simple Email Services (SES) or similar platforms. Familiarity with Microsoft Graph API for managing and integrating Microsoft 365 services. Experience managing legal holds and retention policies using Exchange Online, Microsoft 365 Compliance Center, and/or Microsoft Purview eDiscovery tools. Experience supporting multiple clients within a managed services or multi?tenant environment. Familiarity with Agari or similar email security and threat protection platforms. Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution. Knowledge of Web accessibility, including the State of Minnesota technology accessibility standard. Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification CJIS Background Check Other legally required checks How To Apply
Select Apply for Job at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651?259?3637 or email careers@state.mn.us. For additional information about the application process, go to www.mn.gov/careers. Contact
If you have questions about this position, contact Nicholas Remme?Ong at nick.remme?ong@state.mn.us. Connect 700 Program
To receive consideration as a Connect?700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nicholas Remme?Ong at nick.remme?ong@state.mn.us. Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV)
Effective July?1,?2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must meet all RSV criteria and submit a copy of your DD?214 form by the closing date to: nick.remme?ong@state.mn.us. CERTAIN DISABLED VETERANS
Effective August?1,?2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you meet service requirements and have a verified service?connected disability rating of at least 30% and provide qualifying documentation verifying the disability. You must submit all documentation by the closing date to: nick.remme?ong@state.mn.us. Current State Employees
This vacancy is open for bids and all qualified applicants simultaneously. The vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist?4/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means. Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office. About Minnesota IT Services
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation?leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT. Working together to improve the state we love. Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low?cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short?term and long?term disability insurance that can provide income if you are unable to work due to illness or injury Tax?free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well?being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well?being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran?friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651?259?3637 or email careers@state.mn.us and let us know the support you need. #J-18808-Ljbffr