CAI Software LLC
Service Desk Lead, Executive Support
CAI Software LLC, Salt Lake City, Utah, United States, 84193
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Job Title - Service Desk Lead, Executive Support
Location:
Onsite Salt Lake City, UT Department:
IT CAI Software, an STG portfolio company, is a fast-growing, private equitybacked business at the forefront of ERP and process manufacturing solutions. Overview
We are seeking a highly skilled and polished
Service Desk Lead, Executive Support
to provide exceptional technical support to senior leaders, including C-level executives, at our global headquarters in Salt Lake City. This individual will serve as the first point of contact for any technology issues impacting our leadership team, ensuring seamless productivity and a best-in-class support experience. The ideal candidate combines strong technical troubleshooting skills with outstanding communication, professionalism, and a calm, confident presence when working under pressure. Key Responsibilities
Deliver responsive, high-touch IT support to executives and senior staff in person and remotely. Troubleshoot and resolve hardware and software issues quickly and effectively across Windows and macOS laptops. Support Office 365 and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Configure and maintain laptops, peripherals, and mobile devices. Assist with user access, password resets, and basic Active Directory functions. Manage and document incidents, resolutions, and preventive actions. Anticipate executive technology needs and proactively prepare systems and devices for meetings or travel. Ensure meeting rooms, AV equipment, and conference technology are ready and tested before critical sessions. Handle technical crises calmly, communicate clearly, and drive rapid resolution with minimal disruption. Provide white-glove service with professionalism, discretion, and attention to detail. Collaborate with infrastructure, networking, and security teams when escalation or coordination is required. Qualifications
35 years of experience in IT support, with at least 1 year supporting executive or high-priority users. Strong knowledge of Windows 10/11 and macOS environments. Proficiency with Microsoft 365 applications and administration basics. Hands-on experience with laptop hardware troubleshooting and replacements. Familiarity with network fundamentals (Wi-Fi, VPN, printers, connectivity). Experience using ticketing and remote support tools. Exceptional communication and interpersonal skills able to interact confidently with executives and non-technical users. Professional appearance, discretion, and a customer-first attitude. Ability to stay composed, prioritize effectively, and solve problems in fast-paced situations. Preferred Skills (Nice to Have)
Experience with Azure AD, Intune, or other device management platforms. Familiarity with Apple device management (Jamf, MDM). Basic scripting knowledge (PowerShell or Bash). Exposure to server or network environments. IT certifications such as CompTIA A+, Microsoft 365 Certified, or Apple ACSP. Education
Associates or Bachelors degree in Information Technology, Computer Science, or a related field preferred. Equivalent professional experience considered. Personal Attributes
Strong customer service mindset and ownership of issues from start to finish. Professional demeanor and ability to represent IT in executive settings. High sense of urgency, reliability, and confidentiality. Ability to think ahead, anticipate needs, and deliver without waiting for direction. CAI Software is an EEO/Veterans/Disabled employer. CAI Software
is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law. Disability Accommodation CAI Software
endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at talent.acquisition@caisoft.com or send an e-mail with your specific accommodation request. Work Authorization Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the
Immigration Reform and Control Act of 1986 (IRCA) . CAI Software
will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). #J-18808-Ljbffr
Location:
Onsite Salt Lake City, UT Department:
IT CAI Software, an STG portfolio company, is a fast-growing, private equitybacked business at the forefront of ERP and process manufacturing solutions. Overview
We are seeking a highly skilled and polished
Service Desk Lead, Executive Support
to provide exceptional technical support to senior leaders, including C-level executives, at our global headquarters in Salt Lake City. This individual will serve as the first point of contact for any technology issues impacting our leadership team, ensuring seamless productivity and a best-in-class support experience. The ideal candidate combines strong technical troubleshooting skills with outstanding communication, professionalism, and a calm, confident presence when working under pressure. Key Responsibilities
Deliver responsive, high-touch IT support to executives and senior staff in person and remotely. Troubleshoot and resolve hardware and software issues quickly and effectively across Windows and macOS laptops. Support Office 365 and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Configure and maintain laptops, peripherals, and mobile devices. Assist with user access, password resets, and basic Active Directory functions. Manage and document incidents, resolutions, and preventive actions. Anticipate executive technology needs and proactively prepare systems and devices for meetings or travel. Ensure meeting rooms, AV equipment, and conference technology are ready and tested before critical sessions. Handle technical crises calmly, communicate clearly, and drive rapid resolution with minimal disruption. Provide white-glove service with professionalism, discretion, and attention to detail. Collaborate with infrastructure, networking, and security teams when escalation or coordination is required. Qualifications
35 years of experience in IT support, with at least 1 year supporting executive or high-priority users. Strong knowledge of Windows 10/11 and macOS environments. Proficiency with Microsoft 365 applications and administration basics. Hands-on experience with laptop hardware troubleshooting and replacements. Familiarity with network fundamentals (Wi-Fi, VPN, printers, connectivity). Experience using ticketing and remote support tools. Exceptional communication and interpersonal skills able to interact confidently with executives and non-technical users. Professional appearance, discretion, and a customer-first attitude. Ability to stay composed, prioritize effectively, and solve problems in fast-paced situations. Preferred Skills (Nice to Have)
Experience with Azure AD, Intune, or other device management platforms. Familiarity with Apple device management (Jamf, MDM). Basic scripting knowledge (PowerShell or Bash). Exposure to server or network environments. IT certifications such as CompTIA A+, Microsoft 365 Certified, or Apple ACSP. Education
Associates or Bachelors degree in Information Technology, Computer Science, or a related field preferred. Equivalent professional experience considered. Personal Attributes
Strong customer service mindset and ownership of issues from start to finish. Professional demeanor and ability to represent IT in executive settings. High sense of urgency, reliability, and confidentiality. Ability to think ahead, anticipate needs, and deliver without waiting for direction. CAI Software is an EEO/Veterans/Disabled employer. CAI Software
is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law. Disability Accommodation CAI Software
endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at talent.acquisition@caisoft.com or send an e-mail with your specific accommodation request. Work Authorization Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the
Immigration Reform and Control Act of 1986 (IRCA) . CAI Software
will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). #J-18808-Ljbffr