Lead Doctor - Brookhaven, GA

WHO WE ARE : VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. Its all we do, so we do it best. The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency-focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We tear down old walls to unite customers with their VEGgie heroes and showcase the amazing work they do. We empower our employees to be their best, eliminate systems that dont make sense, and challenge old rules to create new ones. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same. Our goal is to provide the best experience for our customers and their pets, reflected in our industry-leading NPS score. VEG is committed to being the place where the best and brightest in emergency veterinary medicine want to work, stay, and grow. We strive to say, yes, to our clients and their pets, and do the same for our team. VEG was nominated for INC Magazines Best Places to Work this year! MISSION : The mission of the Lead Doctor is to support the medical team in maintaining medical excellence at VEG. OBJECTIVES : 1. Be experts on the VEG way and all VEG Spikes. 2. Coach and develop fellow doctors. 3. Support medical processes and initiatives with the Medical Directors backing. WHAT YOULL DO : Medical Excellence Mentorship : Coach fellow doctors on medical excellence and the VEG Way. Guide doctors in providing all three dimensions of the customer experience. Support doctors growth and development plans. Lead team huddles and motivate the team. Recognize team members small medical and cultural wins. Appreciate consistent performance of VEG spikes. Build rapport with staff to maintain VEG culture. Promote inclusivity and equitable treatment, ensuring a discrimination- and harassment-free environment for all VEGgies and customers. Be proactive in raising awareness and managing unconscious bias. Medical Processes and Initiatives : Implement patient safety initiatives as directed by local leadership. Perform basic Cubex maintenance and cycle counts. Create doctor schedules, manage leave requests, and post schedules at least two months in advance. Assist MD with coverage during callouts or schedule changes. Handle customer complaints related to medical concerns. Medical Strategy : Serve as interim MD when needed, such as during MD leave or hospital openings. Lead monthly doctor meetings and M&M rounds with MD support. Support MD in recruitment marketing, sourcing, candidate experience, and succession planning. Educate staff on the needs of individual rDVMs. Encourage staff to perfect VEG Spikes. If applicable, own the NERD training program, perform all MD duties related to it (goal setting, feedback, coaching, training engagement). Other Duties : This job description is not exhaustive. Duties and responsibilities may change at any time without notice. WHAT YOU NEED : Earned a DVM, VMD, or equivalent degree. 2-3 years of ER experience. Leadership experience preferred but not required. Flexibility to work various shifts, including days, swings, overnights, weekends, and holidays. Proven top-tier customer satisfaction and hospital revenue. Training in emergency surgery/endoscopy is preferred but not required. Extensive experience managing critical cases. Willingness to support doctors and perform administrative tasks during off hours. Fulfilled by mentoring and leading a team of emergency veterinarians. A SAFE PLACE FOR ALL : VEG is committed to fostering an inclusive environment that celebrates diversity and promotes equity. We welcome individuals of all backgrounds and are dedicated to creating a culture of inclusivity, free from discrimination and harassment. #J-18808-Ljbffr