Community Medical Services
Overview
Join to apply for the
Client Services Coordinator
role at
Community Medical Services . Schedule: Monday - Friday 05:00am-01:30pm and Saturdays 06:30am-10:30am. Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. We invest in well-being through a benefits package for full-time employees that includes:
Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support mental health and wellness
Responsibilities
Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast-paced environment
May place outbound calls to schedule follow-up appointments or to engage clients in treatment
Creates new client profiles and enters demographic information in electronic health record
Schedules appointments using electronic scheduling system
Completes accurate documentation of client visits in their electronic health record
Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized
Coordinates intakes on a walk-in basis with documentation and scheduling
Verifies insurance eligibility and sets up billing episodes in the electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in de-escalation of clients using a trauma-informed approach
Triages client issues to secure the most appropriate solution
Introduces clients to the Recovery Connect engagement app and helps navigate it as needed
Completes end-of-day tasks, including reconciling deposits and payment records
Verifies cash in the cash box at the beginning of shift and reconciles cash count at end of day
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents
Participates in in-service/education regarding Quality Improvement or required job-focused education
Helps maintain inventory and assist in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, and faxing
Requirements
High School Diploma/GED
1+ years of experience in customer service
1+ years of front desk experience, preferably at a hospital front desk or multi-physician practice
Hospital front desk or multi-physician front desk experience preferred
Motor Vehicle Valid state-issued driver’s license and MVR clearance; certain states may require additional MVR checks
Skills
Clear and effective communication with all organizational levels and outside providers
Basic computer knowledge, including navigating electronic health records
Culturally competent and sensitive to client and employee needs
Ability to maintain accurate client records and medication administration accuracy
Excellent organizational skills and attention to detail
Problem solving, conflict resolution, time management, and strong customer service
Strong team player in a fast-paced setting
Ability to maintain confidentiality to ensure HIPAA and 42 CFR compliance
Flexible with ability to adapt to changing environment
Ability to work flexible hours including nights, weekends, and holidays
Tools and Equipment
Frequent use of telephone, computer, printer, fax, and copier
Frequent use of internet and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Frequent use of electronic health record systems
Physical Working Conditions
Prolonged sitting, standing, bending, stooping, or stretching in an office environment
Frequent typing and use of computer, keyboard, and telephones
Occasional lifting up to 50 pounds
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and counseling for opioid use disorder. CMS is headquartered in Arizona with more than 70 treatment clinics in 14 states.
Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Join to apply for the
Client Services Coordinator
role at
Community Medical Services . Schedule: Monday - Friday 05:00am-01:30pm and Saturdays 06:30am-10:30am. Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. We invest in well-being through a benefits package for full-time employees that includes:
Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support mental health and wellness
Responsibilities
Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast-paced environment
May place outbound calls to schedule follow-up appointments or to engage clients in treatment
Creates new client profiles and enters demographic information in electronic health record
Schedules appointments using electronic scheduling system
Completes accurate documentation of client visits in their electronic health record
Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized
Coordinates intakes on a walk-in basis with documentation and scheduling
Verifies insurance eligibility and sets up billing episodes in the electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in de-escalation of clients using a trauma-informed approach
Triages client issues to secure the most appropriate solution
Introduces clients to the Recovery Connect engagement app and helps navigate it as needed
Completes end-of-day tasks, including reconciling deposits and payment records
Verifies cash in the cash box at the beginning of shift and reconciles cash count at end of day
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents
Participates in in-service/education regarding Quality Improvement or required job-focused education
Helps maintain inventory and assist in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, and faxing
Requirements
High School Diploma/GED
1+ years of experience in customer service
1+ years of front desk experience, preferably at a hospital front desk or multi-physician practice
Hospital front desk or multi-physician front desk experience preferred
Motor Vehicle Valid state-issued driver’s license and MVR clearance; certain states may require additional MVR checks
Skills
Clear and effective communication with all organizational levels and outside providers
Basic computer knowledge, including navigating electronic health records
Culturally competent and sensitive to client and employee needs
Ability to maintain accurate client records and medication administration accuracy
Excellent organizational skills and attention to detail
Problem solving, conflict resolution, time management, and strong customer service
Strong team player in a fast-paced setting
Ability to maintain confidentiality to ensure HIPAA and 42 CFR compliance
Flexible with ability to adapt to changing environment
Ability to work flexible hours including nights, weekends, and holidays
Tools and Equipment
Frequent use of telephone, computer, printer, fax, and copier
Frequent use of internet and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Frequent use of electronic health record systems
Physical Working Conditions
Prolonged sitting, standing, bending, stooping, or stretching in an office environment
Frequent typing and use of computer, keyboard, and telephones
Occasional lifting up to 50 pounds
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and counseling for opioid use disorder. CMS is headquartered in Arizona with more than 70 treatment clinics in 14 states.
Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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