Wild Fork
When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.
By thinking like customers and acting like owners, you will provide a Personal Chef experience to all guests and train the sales leaders to do the same. If you have the passion and hunger for growth, come nourish your career at Wild Fork and be part of our growing family!
Our Values
Determination
Simplicity
Availability
Humility
Sincerity
Discipline
Ownership
Essential Tasks & Responsibilities Brand Experience
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best-in-class customer service. Be a subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members. Take ownership and be an example to our Sales Leaders by acting as a Brand Ambassador, showing passion for our people and customers. Handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints. Ensure all employees adhere to the companys policies and guidelines.
Leading People
Sincerity in training and developing our colleagues. Conduct on-the-job training for all new joiners and ensure they receive onboarding, online learning, product knowledge training and understand the tools and goals of the company. Collaborate with SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training. Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.). Attend marketing and new product training calls, and work with SSL to ensure employees receive detailed information and training on upcoming campaigns, products, events, etc. Collaborate with SSL to evaluate employee performance and identify training needs. Supervise and motivate Sales Leaders to perform their best.
Operational Excellence
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location. Coordinate daily customer service operations (e.g., sales processes, orders, inventory). Have a working knowledge of company goals, KPIs, and store performance and drive sales results. Track progress of weekly, monthly, quarterly, and annual objectives. Serve as the SSLs support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks. Monitor and maintain store inventory, communicating stock status to team and customers. Execute other related duties as assigned.
Physical Demands & Work Environment
Physically able to exert up to 50 pounds of force. Occasional exposure to extreme temperatures walk-in freezers. Stand/walk for up to 8?10 hours. Frequent movement within the store to access various departments, areas, and products.
Benefits & Perks
Medical, Dental & Vision Insurance. 401k Retirement Plan. Higher Education Programs. Vacation Time, Paid Holiday & Birthday PTO. Monthly Bonus Potential. WF Unlimited Free Shipping. Chew On This One giveaway product a month. Wild Chef Allowance per month to shop in our store.
Qualifications
High school degree or GED (preferred). One year of customer service experience in retail, hospitality, or restaurant (required). Excellent verbal communication skills; ability to listen and respond to customer needs. Enjoy interacting and engaging with customers and team members. Ability to multi?task while remaining flexible to the needs of the business. Availability to work a flexible schedule, including early mornings, evenings, weekends and holidays. Work with integrity as part of a team towards a shared vision while respecting others. Takes initiative and collaborates with the SSL on implementation of new ideas. Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
EOE/Vets/Disability
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, protected veteran status, or disability status. #J-18808-Ljbffr
Essential Tasks & Responsibilities Brand Experience
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best-in-class customer service. Be a subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members. Take ownership and be an example to our Sales Leaders by acting as a Brand Ambassador, showing passion for our people and customers. Handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints. Ensure all employees adhere to the companys policies and guidelines.
Leading People
Sincerity in training and developing our colleagues. Conduct on-the-job training for all new joiners and ensure they receive onboarding, online learning, product knowledge training and understand the tools and goals of the company. Collaborate with SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training. Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.). Attend marketing and new product training calls, and work with SSL to ensure employees receive detailed information and training on upcoming campaigns, products, events, etc. Collaborate with SSL to evaluate employee performance and identify training needs. Supervise and motivate Sales Leaders to perform their best.
Operational Excellence
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location. Coordinate daily customer service operations (e.g., sales processes, orders, inventory). Have a working knowledge of company goals, KPIs, and store performance and drive sales results. Track progress of weekly, monthly, quarterly, and annual objectives. Serve as the SSLs support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks. Monitor and maintain store inventory, communicating stock status to team and customers. Execute other related duties as assigned.
Physical Demands & Work Environment
Physically able to exert up to 50 pounds of force. Occasional exposure to extreme temperatures walk-in freezers. Stand/walk for up to 8?10 hours. Frequent movement within the store to access various departments, areas, and products.
Benefits & Perks
Medical, Dental & Vision Insurance. 401k Retirement Plan. Higher Education Programs. Vacation Time, Paid Holiday & Birthday PTO. Monthly Bonus Potential. WF Unlimited Free Shipping. Chew On This One giveaway product a month. Wild Chef Allowance per month to shop in our store.
Qualifications
High school degree or GED (preferred). One year of customer service experience in retail, hospitality, or restaurant (required). Excellent verbal communication skills; ability to listen and respond to customer needs. Enjoy interacting and engaging with customers and team members. Ability to multi?task while remaining flexible to the needs of the business. Availability to work a flexible schedule, including early mornings, evenings, weekends and holidays. Work with integrity as part of a team towards a shared vision while respecting others. Takes initiative and collaborates with the SSL on implementation of new ideas. Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
EOE/Vets/Disability
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, protected veteran status, or disability status. #J-18808-Ljbffr