American Express
Senior Manager - Digital Product Management, Integrations
American Express, New York, New York, us, 10261
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.
One of the ways that GCS advances its agenda is by driving customer engagement and payment volume through partnerships. These partnerships come in different shapes and sizes, but most require the integration of APIs to share data and capability. Creating a seamless experience for our partners and their developers is critical so that we can quickly power up functionality to meet end-user needs.
We are seeking a versatile and experienced Senior Manager - Digital Product Management, Integrations to join our dynamic team! The ideal candidate will be enthusiastic about leading and managing a diverse portfolio of external partners through digital API product integrations and enhancements. The individual in this role will be an innovative technical thinker, responsible for refining a best-in-class integrations experience from inception to launch while setting the vision and strategy for our portfolio of digital features as part of the Enterprise Banking COE & Card Product Development team.
This candidate will be required to have a deep understanding of technical development, be comfortable interfacing with external partners and should ideally be familiar with APIs. The candidate should be a strategic thinker, strong results driver, possess thought leadership, be a critical thinker with effective communication and have robust organizational skills. The candidate should have a consistent record of operating within a matrixed corporate environment to deliver meaningful impact. The role will feature a heavy emphasis on testing and development cycles as we launch partnerships which will necessitate developing partner-facing materials, working with compliance, and frequent meetings with our largest partners.
Key Responsibilities:
Lead external partners through technical integrations for our B2B digital API payments products from inception to launch
Collaborate across a wide range of internal stakeholder teams including Tech, Product, Servicing, Marketing and Compliance
Develop subject matter expertise to train and prep materials for internal stakeholders and external partners on API integration processes
Manage of diverse portfolio of B2B payment partnerships
Act as the central point of contact for external partners for all things development related and use feedback to drive product and capability enhancements
Contribute innovative ideas to enhance our partner onboarding experience and expedite time to launch
Success Factors:
Passion for creating compelling high-impact strategy to increase customer and business value
Highly organized - familiarity with project management techniques, frameworks, and tools
Thrives in a fast-paced, agile, and results-driven organization
A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for excellent collaboration
Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and engagement
Technical proficiency - ability to communicate and collaborate effectively with technology and business teams
Minimum Qualifications:
Related experience in Product Development or Product Management
Proven history of collaboration across a broad set of various partners, both internal and preferably external
Excellent communication, collaboration, and critical thinking skills
Familiarity with business card products and virtual payments
High diligence with an eye for accuracy and controls
Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to achieve goals in a demanding environment
Adaptive learner and great team player
Ability to thrive in undefined, complex project spaces
Bachelor's degree or equivalent experience
Wants to be part of a fun, motivated and high-performing team
Preferred Qualifications:
B2B Financial services experience
Understanding of digital payments APIs
Knowledge of how credit card authorizations and transactions work
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Job:
Product
Primary Location:
US-New York-New York
Other Locations:
US-Utah-Salt Lake City, US-Arizona-Phoenix, United States
Schedule
Full-time
Req ID:
25019613
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.
One of the ways that GCS advances its agenda is by driving customer engagement and payment volume through partnerships. These partnerships come in different shapes and sizes, but most require the integration of APIs to share data and capability. Creating a seamless experience for our partners and their developers is critical so that we can quickly power up functionality to meet end-user needs.
We are seeking a versatile and experienced Senior Manager - Digital Product Management, Integrations to join our dynamic team! The ideal candidate will be enthusiastic about leading and managing a diverse portfolio of external partners through digital API product integrations and enhancements. The individual in this role will be an innovative technical thinker, responsible for refining a best-in-class integrations experience from inception to launch while setting the vision and strategy for our portfolio of digital features as part of the Enterprise Banking COE & Card Product Development team.
This candidate will be required to have a deep understanding of technical development, be comfortable interfacing with external partners and should ideally be familiar with APIs. The candidate should be a strategic thinker, strong results driver, possess thought leadership, be a critical thinker with effective communication and have robust organizational skills. The candidate should have a consistent record of operating within a matrixed corporate environment to deliver meaningful impact. The role will feature a heavy emphasis on testing and development cycles as we launch partnerships which will necessitate developing partner-facing materials, working with compliance, and frequent meetings with our largest partners.
Key Responsibilities:
Lead external partners through technical integrations for our B2B digital API payments products from inception to launch
Collaborate across a wide range of internal stakeholder teams including Tech, Product, Servicing, Marketing and Compliance
Develop subject matter expertise to train and prep materials for internal stakeholders and external partners on API integration processes
Manage of diverse portfolio of B2B payment partnerships
Act as the central point of contact for external partners for all things development related and use feedback to drive product and capability enhancements
Contribute innovative ideas to enhance our partner onboarding experience and expedite time to launch
Success Factors:
Passion for creating compelling high-impact strategy to increase customer and business value
Highly organized - familiarity with project management techniques, frameworks, and tools
Thrives in a fast-paced, agile, and results-driven organization
A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for excellent collaboration
Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and engagement
Technical proficiency - ability to communicate and collaborate effectively with technology and business teams
Minimum Qualifications:
Related experience in Product Development or Product Management
Proven history of collaboration across a broad set of various partners, both internal and preferably external
Excellent communication, collaboration, and critical thinking skills
Familiarity with business card products and virtual payments
High diligence with an eye for accuracy and controls
Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to achieve goals in a demanding environment
Adaptive learner and great team player
Ability to thrive in undefined, complex project spaces
Bachelor's degree or equivalent experience
Wants to be part of a fun, motivated and high-performing team
Preferred Qualifications:
B2B Financial services experience
Understanding of digital payments APIs
Knowledge of how credit card authorizations and transactions work
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Job:
Product
Primary Location:
US-New York-New York
Other Locations:
US-Utah-Salt Lake City, US-Arizona-Phoenix, United States
Schedule
Full-time
Req ID:
25019613