Patient Services Specialist Job at SMI IMAGING LLC in Winter Park

Description

Job Summary: The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow.

Job Duties:

• Greet and welcome patients and visitors in a friendly and professional manner.

• Respond to patient and caregivers' inquiries compassionately and respectfully.

• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.

• Collect co-pays, process payments, and verify insurance information for billing purposes.

• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.

• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.

• Answer phone calls and relay messages.

• Assist with administrative tasks including filing, faxing, and scanning documents

• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.

• 2+ years related experience preferred.

• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities:

• Excellent customer services skills with the ability to be empathetic to patient needs.

• Ability to show genuine concern and understanding towards patient circumstances.

• Strong communication skills, with ability to listen actively, while entering and verifying data.

• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.

• Attention to detail, time management and organizational skills required.

• Maintain composure under pressure when dealing with challenging patient situations calmly.

• Ability to solve problems, multitask and work in a fast-paced environment.

• Dependability, reliability and teamwork are key success factors.

• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.

• Knowledge of HIPAA regulations and patient confidentiality standards preferred.

• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements: This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.