NetApp is hiring: Professional Services Consultant in San Jose

Overview

Title : Professional Services Consultant

Location : Mumbai, IN, 400051

Requisition ID : 132328

Job Summary

NetApp, recognised as one of the best places to work, is seeking a motivated Onsite Storage Consultant to join our 24x7 Professional Services team, servicing Managed Services Customers. This role offers outstanding personal satisfaction and the opportunity to make a genuine impact within a growing organisation. Our team is passionate about delivering exceptional customer experiences and values strong relationships both internally and externally. As an Onsite Storage Consultant, you will provide Level 2 / 3 support, responding to incidents, managing change and service requests, driving problem management, and planning and executing infrastructure improvements, including firmware upgrades. You will work closely with a varied clientele and must possess a strong understanding of NetApp storage technologies.

Job Requirements

• Extensive hands-on experience with NetApp Storage (CDOT and 7-Mode), including deployment, administration, troubleshooting, and upgrades.
• Proficient in Brocade SAN Switches and related SAN technologies
• Deep understanding of NetApp Storage concepts and management tools (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap)
• Experience with additional NetApp technologies such as StorageGRID, E-Series, and SolidFire is highly desirable.
• Scripting skills in PowerShell, Python, or Ansible are beneficial
• Solid grasp of infrastructure components, including NetApp / Cisco FlexPod architecture, Cisco UCS platform, IBM BladeCenter, System X, VMware vSphere, and Microsoft operating systems and applications
• Strong knowledge of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel)
• Familiarity with ITIL methodologies : change, incident, problem, and configuration management (ITIL Fundamentals certification desirable)
• Understanding of outsourcing, managed services, and cloud industry practices
• Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms.

Job Responsibilities

• Deliver Level 2 / 3 support for storage operations, including incident response, change management, and service requests.
• Plan and perform firmware and operating system upgrades for customer environments.Troubleshoot and resolve performance issues across NetApp storage platforms
• Manage backup integration and replication technologies, including SnapMirror and IntelliSnap
• Administer and optimise storage solutions using management tools such as OnCommand Unified Manager, Performance Manager, and Cloud Insight
• Coordinate with senior customer representatives and internal sales teams to ensure seamless service delivery
• Document all incidents, changes, and problem resolutions in accordance with ITIL methodologies
• Design, build, deploy, and test infrastructure and disaster recovery solutions.
• Maintain strong relationships with internal and external stakeholders.
• Participate in continuous improvement initiatives for infrastructure and operational processes.

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