Concord Hospitality Enterprises is hiring: Front Desk Agent at the DoubleTree su
Concord Hospitality Enterprises, Plymouth Meeting, PA, United States, 19462
Front Desk Agent at the DoubleTree Suites Philadelphia West
Join to apply for the Front Desk Agent at the DoubleTree Suites Philadelphia West role at Concord Hospitality Enterprises.
The DoubleTree Suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team.
About the Role
Must have a flexible schedule. Front Desk & Guest Care – we are looking for people passionate about serving others. You will be at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have.
Benefits (Full Time Associates Only)
- Competitive Pay
- Medical plans, prescription discounts, vision/dental benefits
- 401(K) Retirement Program with company contribution
- Discounted room rate at Concord managed hotels and all Hilton brands
- Group Life Insurance equal to annual salary
- Company paid Short Term and Voluntary Long Term Disability Programs
- Verizon Wireless Discount – save up to 18% off monthly billing
- Development through classroom training, online LMS, and Education Assistance Programs
Role Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality.
- Promptly and effectively address guest concerns or issues and ensure satisfaction in a timely manner.
- Post guest charges, collect payments and follow all cash handling procedures.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and travel programs.
- Communicate effectively with various departments and management regarding guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and front desk assistance requests.
- Know hotel safety and emergency procedures.
Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and provide a great working environment.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
- Location: Fort Washington, PA
- Salary: $20.00-$22.00