Customer Service Representative Job at Addison Group in Carol Stream

Job Title: Customer Service Representative

Location: Carol Stream, IL (100% Onsite)

Industry: Food & Consumer Goods

Pay: $20/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a global leader in food solutions, providing innovative products and services to customers across the food, beverage, and wellness industries.

Job Description:

We’re hiring an experienced Customer Service Representative to join our client’s busy operations team. This role supports end-to-end order management, ensuring accuracy, timeliness, and exceptional service from order entry through delivery confirmation.

Key Responsibilities:

• Enter and manage customer purchase orders from receipt through shipment and delivery.
• Handle incoming calls and emails related to order status, pricing, shipping, and documentation.
• Track and resolve inquiries regarding credits, cancellations, scheduling, or adjustments.
• Coordinate freight and shipment logistics using the client’s transportation system.
• Maintain and update customer contracts and product release schedules.
• Prepare and review open order reports with customers and sales reps.
• Support sales with new customer onboarding and order follow-up.
• Assist with general administrative or warehouse tasks as needed.

Qualifications:

• Experience: 2+ years of customer service experience in a product-based environment (order entry, logistics, or manufacturing preferred).
• Education: High school diploma required
• Technical: Proficient in Microsoft Word and Excel; prior experience with an ERP system required.
• Skills: Strong attention to detail, ability to multitask, and effective problem-solving in a fast-paced setting.
• Math: Able to perform basic calculations involving addition, subtraction, multiplication, and division.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.