Bethel Farms LLLP
Bilingual Routing Dispatcher
Arcadia, FL (http://maps.google.com/maps?q=8780+NW+Bethel+Farms+Rd.+Arcadia+FL+USA+34266)
Job Type
Full-time
Description
Bethel Farms is looking for aBilingual Routing Dispatcherto join our Logistics Team based out of our Florida headquarters. This teammate reports directly to the Director of Distribution and will be responsible for planning driver routes, tracking and providing delivery status of products, and assisting the scheduling and assigning of driver and outside carrier personnel.
The Routing Dispatcher will answer questions, record actions, and respond to emergency telephone requests as appropriate. They will maintain electronic records and files related to the transportation program. They will handle carrier dispatch and calls as needed and assist with load entry. The Dispatcher will also act as Customer Relations support, as needed.
Come and join a team known for its mission, values, culture, and innovation!
Essential Duties
Utilizing route planning software to plan, distribute, monitor, and follow-up on daily route assignments
Ensure timeliness, accuracy, communication, and high level of service for all customers
Use load board to maximize efficiency, cost-effectiveness, timeliness, and truck capacity for delivery routes with the incorporation of travel times, service times, DOT restrictions, and traffic patterns
Identify and plans deployment for increases / decreases in route volumes
Shift resources in response to seasonal fluctuations by resourcing carriers before and during season
Collaborate across departments and work with the Logistics, Operations, and Customer Experience Teams for load planning to ensure the most cost effective and time efficient routes
Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues
Include route information, driver productivity evaluation, sales & service issues and opportunities, safety issues, and problem stops when recording, documenting, and distributing information
Keep manual and computerized records (time sheets, odometer, equipment use) for efficient operation
Handle routine details and phone inquiries not requiring immediate attention from Dispatch Lead and Director of Distribution for the purpose of efficient department operations
Keep up to date with State of Florida transportation and logistics operations.
Collaborate with and serve as back up support for fellow dispatch team members.
Dispatch drivers to regular and emergency duties in the absence of department supervisors
Fields incoming calls from customers or customer service department and manage requests
Manage requests for pick-up or delivery and ensure timely service
Respond to emergency telephone requests and work orders
Verify and ensure accuracy of driver mileage calculations
Professionally handle and resolve customer complaints
Update and maintain internal spreadsheets as required
Requirements
High School Diploma is required (associate degree or higher is preferred)
Comparable work experience in a related field accepted
Ideal candidate would have dispatching and / or routing experience
Familiar with the type of licensing and permits required in the United States
Superior internal and external skills with communication and customer service
Interpersonal skills to deal courteously and effectively with coworkers, staff, and customers
Good skills with mathematics, decision-making, and computer literacy
Candidate must be bilingual (English & Spanish)
Excellent organizational and multi-tasking skills
Supervisory and mechanical skills / aptitude
Key Performance Indicators
Goal oriented with great work ethic and growing business acumen
Positive skills in communication, problem solving and critical thinking
Leadership skills and ability to inspire others to perform with excellence.
Staying current on topics related to effective dispatching and transportation
Willingness to grow with the company, learn new skills, and take on new duties
Arcadia, FL (http://maps.google.com/maps?q=8780+NW+Bethel+Farms+Rd.+Arcadia+FL+USA+34266)
Job Type
Full-time
Description
Bethel Farms is looking for aBilingual Routing Dispatcherto join our Logistics Team based out of our Florida headquarters. This teammate reports directly to the Director of Distribution and will be responsible for planning driver routes, tracking and providing delivery status of products, and assisting the scheduling and assigning of driver and outside carrier personnel.
The Routing Dispatcher will answer questions, record actions, and respond to emergency telephone requests as appropriate. They will maintain electronic records and files related to the transportation program. They will handle carrier dispatch and calls as needed and assist with load entry. The Dispatcher will also act as Customer Relations support, as needed.
Come and join a team known for its mission, values, culture, and innovation!
Essential Duties
Utilizing route planning software to plan, distribute, monitor, and follow-up on daily route assignments
Ensure timeliness, accuracy, communication, and high level of service for all customers
Use load board to maximize efficiency, cost-effectiveness, timeliness, and truck capacity for delivery routes with the incorporation of travel times, service times, DOT restrictions, and traffic patterns
Identify and plans deployment for increases / decreases in route volumes
Shift resources in response to seasonal fluctuations by resourcing carriers before and during season
Collaborate across departments and work with the Logistics, Operations, and Customer Experience Teams for load planning to ensure the most cost effective and time efficient routes
Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues
Include route information, driver productivity evaluation, sales & service issues and opportunities, safety issues, and problem stops when recording, documenting, and distributing information
Keep manual and computerized records (time sheets, odometer, equipment use) for efficient operation
Handle routine details and phone inquiries not requiring immediate attention from Dispatch Lead and Director of Distribution for the purpose of efficient department operations
Keep up to date with State of Florida transportation and logistics operations.
Collaborate with and serve as back up support for fellow dispatch team members.
Dispatch drivers to regular and emergency duties in the absence of department supervisors
Fields incoming calls from customers or customer service department and manage requests
Manage requests for pick-up or delivery and ensure timely service
Respond to emergency telephone requests and work orders
Verify and ensure accuracy of driver mileage calculations
Professionally handle and resolve customer complaints
Update and maintain internal spreadsheets as required
Requirements
High School Diploma is required (associate degree or higher is preferred)
Comparable work experience in a related field accepted
Ideal candidate would have dispatching and / or routing experience
Familiar with the type of licensing and permits required in the United States
Superior internal and external skills with communication and customer service
Interpersonal skills to deal courteously and effectively with coworkers, staff, and customers
Good skills with mathematics, decision-making, and computer literacy
Candidate must be bilingual (English & Spanish)
Excellent organizational and multi-tasking skills
Supervisory and mechanical skills / aptitude
Key Performance Indicators
Goal oriented with great work ethic and growing business acumen
Positive skills in communication, problem solving and critical thinking
Leadership skills and ability to inspire others to perform with excellence.
Staying current on topics related to effective dispatching and transportation
Willingness to grow with the company, learn new skills, and take on new duties